Hello everyone. I've been lurking here a while now, and it really sucks that my first post would be about this
I've been lemming after the Mini Lin Speedy since I saw someone carrying one a couple months ago. At that time, I was saving up for an Azur Speedy 25 (which was taking an ungodly long time since I'm a poor college student funding my bag craving by working a [crappy] part-time, minimum-wage job ), and since I couldn't decide between which bag to buy first I chose to save up and get both at the same time.
After all my lurking here, I found myself falling in LVoe with the Ebene color too, and figured I've been saving so long already I might as well go all the way and save up for that too.
So finally I've got the money to buy all 3 bags, and I go on eLuxury to do it because I live in NYC, and what I'd pay on tax would fund another textbook and besides, there was free shipping last week
I placed my order on the 28th; they didn't have the Ebene but I said screw it and ordered the Dune & Azur Speedys anyway. 3 days later, I send off an email to eLux to see how my order's coming along, to be told that they couldn't process my order and to call my financial institution. So I called and confirmed all my information, including updating the shipping addresses I had on file and letting them know I planned on making a purchase for around $2000 so they wouldn't think someone stole my card.
I placed my order again on the 31st, this time with the Ebene since it came back in stock. I've been super excited all weekend because there's no way there'd be a problem this time with all the info confirmed... Or so I thought.
I log in an hour ago to check my order status and yup, it's been canceled. My Order History is just blank like I never ordered anything. I just called AmEx and they say there hasn't been any activity and reconfirmed my info again. WTH!!!
I'm getting so fed up I'm about to just go down to 5th Ave tomorrow and buy it in person, taxes be damned. It's ridiculous that they don't even notify me that there was a problem with my orders, I had to find out both times for myself.
Has anyone else ever had problems ordering from eLux before?? Or is this just a freak occurrence/sign that Speedys + me = just weren't meant to be
I've been lemming after the Mini Lin Speedy since I saw someone carrying one a couple months ago. At that time, I was saving up for an Azur Speedy 25 (which was taking an ungodly long time since I'm a poor college student funding my bag craving by working a [crappy] part-time, minimum-wage job ), and since I couldn't decide between which bag to buy first I chose to save up and get both at the same time.
After all my lurking here, I found myself falling in LVoe with the Ebene color too, and figured I've been saving so long already I might as well go all the way and save up for that too.
So finally I've got the money to buy all 3 bags, and I go on eLuxury to do it because I live in NYC, and what I'd pay on tax would fund another textbook and besides, there was free shipping last week
I placed my order on the 28th; they didn't have the Ebene but I said screw it and ordered the Dune & Azur Speedys anyway. 3 days later, I send off an email to eLux to see how my order's coming along, to be told that they couldn't process my order and to call my financial institution. So I called and confirmed all my information, including updating the shipping addresses I had on file and letting them know I planned on making a purchase for around $2000 so they wouldn't think someone stole my card.
I placed my order again on the 31st, this time with the Ebene since it came back in stock. I've been super excited all weekend because there's no way there'd be a problem this time with all the info confirmed... Or so I thought.
I log in an hour ago to check my order status and yup, it's been canceled. My Order History is just blank like I never ordered anything. I just called AmEx and they say there hasn't been any activity and reconfirmed my info again. WTH!!!
I'm getting so fed up I'm about to just go down to 5th Ave tomorrow and buy it in person, taxes be damned. It's ridiculous that they don't even notify me that there was a problem with my orders, I had to find out both times for myself.
Has anyone else ever had problems ordering from eLux before?? Or is this just a freak occurrence/sign that Speedys + me = just weren't meant to be