**LONG RANT** I purchased this Burberry black quilted jacket with silver snap buttons. around the end of December. It was not available online so customer service called around and finally found one for me. It arrived very quickly and I was . After about a month, in the end of January I noticed that the silver buttons were starting to change colors. Some were turning an orangey color, not sure if it was rust or not. SOOO i brought it back to my local Nordstroms, and the SA put a credit back onto a gift card and told me she will call around and let me know. She calls me back and told me she found the jacket in PA (Im in VA) and that it will be sent out right away. This was 1/29. So I waited a few days, and went downstairs of my apartment building everyday to check if my new jacket had arrived. (the apartment's office signs for packages) AND now today its 2/6 and still no jacket this morning. I then called Customer service, and finally the SA found the tracking for my jacket. She told me it had ARRIVED already, I was like , I had been checking everyday, and nope, nothing. So then I asked her what apartment number was on the package. She told me she didn't have that information and had to call DHL for me. So I wait for her to call DHL, and finally she tells me it was sent to APT 5. My apartment is 510!! The SA who sent the package had written it wrong. So I go downstairs and ask the receptionist about my package and show her tracking. She looks through all the packages they have and finally she found one that was "unclaimed" And she told me since there was no APT 5, they were just about to SEND IT BACK. According to the tracking it was sent on 1/29 and arrived on 2/1 !!! All this time, I've been waiting and it was right there. So I open the box, SO EXCITED!! and come to see that my jacket has gold buttons. I wanted the silver. boooo MAN after all this trouble, would it be too much of a hassle to ask for silver?? I don't want to seem like a pain but man ......... don't feel like doing this again What would you do??