hey girls, i'm writing this because i need advice. recently(last thursday to be exact), i sold a much coveted bag on eBay. the auction only lasted a few hours. AFTER the girl had already bought and paid for the bag, i receive this email that she had found my thread in the forum, and saw photos of my bag - one photo was of the inside with all my junk, including a pack of cigarettes. she said she was worried the bag might reak of cigarette smoke, and if that was the case she'd have to send it back. i thought - ok, no problem. yea i smoke, but i haven't even used the bag for months, its been sitting in my closet on the shelf with the rest of my bags, and my house is smoke-free. so i wasn't worried. then, i receive this email, requesting the bag be shipped expedited, insured mail, and NOT usps, because they has supposedly lost 4 of her bags, and she didnt trust them. i ALWAYS ship usps priority, but i thought, ok, i'll go out of my way and make a trip to the ups store, no problem. SO - the auction ended thursday, i'd been busy with work, and did not ship the bag until monday. i receive an email complaining that i hadnt sent a tracking # yet, and that it was "not cool" to not respond to her since she paid "so much money" for the bag. wth?? i told her i would ship the bag out monday, no problem. i ship the bag out 2nd day air via ups. it cost me $43, and i only charged her $15. i thought i was doing her a favor, since she supposedly was going out of town wednesday and wanted the bag by then. i get an email from her wednesday saying the bag had gone to the wrong zip code, and that she had contacted ups and they would deliver to her home on thursday, so she would let me know when she got it. obviously not going out of town now. this morning i check my email, and i see a message from paypal "item significantly not as described" dispute, as well as an email from her complaining everything from the bag smelt horribly like cigarettes, to IT WAS FALLING APART INSIDE!!! i checked the bag before i sent it out, and nothing was wrong with it! there were a few flakes in the bottom of the bag, but i didnt have time to get that all cleaned out. i cant help but feel like the girl has had buyers remorse since she clicked the "BIN" button, since from the beginning she kept stressing how it was "so much money" for her. i've never had a problem like this from a buyer before. she said she's going to contact her cc company to file a chargeback, and she "expects a full refund". ive already spent nearly $120 just on shipping and fees. i never accept returns or issue refunds unless something is my fault, ie. defected item, or actually "significantly not as described". i don't know what to do but this girl has been stressing me out from the beginning.