I AM SO MAD RIGHT NOW. As some of you know I had ordere the gucci hobo biba from bluefly, recieved it and fell in love...well 2 of the studs fromt he straps came off ! I called them and they said they would give me a refund when I sent it back but I would have to re order as they dont do exchanges !! to top it off the bag "is no longer available" . I'm pi**ed off!