a very disappointed experience with chanel... I am still awaiting for my bag.

#32
My god !!! I would be soooo furious!! Hope you get this all sorted out. What a mess. They should give you some kind of gift voucher to make up for your loss in exchange rate plus putting you through soooooo much stress... I really feel so sorry for you.
 
#33
I received my bag today.

there is a tiny dot of paint came off on the bag.. I phoned up the sales.. she said she personally checked the bag before shipped out and from her attitude. I dont think she will offer anymore exchange. she told me i could either send back the bag and refund everything..

She told me she got nothing to do with bank charge and i have to contact my bank. ( but if she wasnt making the mistake. iw ont be charge that much on fee)

and regards to shipping.. she told me they paid around $500 for shipping because i returned the bag once.. but i mean thats nothing to do with me.. if they sent me the right bag at the first time, it wont be happening and I cant see any reason she put everything back onto me..

anyway i really want to exchange but I cant be bother this time since I dont want to deal with her anymore... and i dont want to be charge another fee on credit card

P.S. the bag comes with no box...
 

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#35
ChloeSS, aww, so sorry this had to happen to you... On the bright side, the metallic reissue is a hot commodity. I have the dark silver too and get tons of compliments on it. They're so hard to find that it may be ok to keep if the flaws are minor.
 
#36
Sorry to hear of all the drama with this SA. Your bag is great though. Maybe you could call the 800 Chanel number and ask to speak to someone at a much higher level and try to get it resolved....:confused1:
 
#37
Glad that you finally receive the bag. However, do you wou really in love your bag even with the tiny mark & the long unhappy history with it? IMO, I would check from other stores if there's any more available. It is rare not getting the box. Otherwise, I think the S/S 08 will have the siliver reissue again (not sure it's dark or light silver, but it's been dark silver for 2 seasons already). It could be more expensive than now, but you can get to the WL ASAP. Good Luck!
 
#38
I really want to exchange to a perfect one but my one issue is everytime they charge on my card, i am getting a 2 % sub-charge on it.. and perviously they've charged 3 times on my card... and I am sorting with my CC company for around 200USD fee involved. so.. the if I exchange again or shop at somewhere else again.. I am going to incurred more and more fee..

Now .. for the bag + fee + shipping it is already around 400USD more expensive than retail....ai.. tough choice
 
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