Hi all, I have sold my paddy on eBay recently and my buyer just email me that she received the bag, is disappointed with it and want the refund. I've asked her the reason and still waiting for the reply. I have never in this situation before and I don't know what to do. I am a bit scared because I am afraid it will be baited and switch. Should I say no to her because I've mention all sales are final in the listing. What should I do?