For my 30th birthday I treated myself to the new Cotton Club Tote (which I was waitlisted for). I bought the bag in late March and 4 days later the toggle on the strap broke. I took it to back to Chanel where they offered me 3 choices - 1) Exchange 2) Full Return 3) Swap for a different bag. I chose option 1 since I really wanted that specific bag; and I only had it 4 days. Well here I am less than 5 months later and my "new" Cotton Club strap has just snapped. This is the exact same issue that occurred the first time and to be quite honest I am really hoping that my SA Naomi (The Mall at Short Hills) will offer me a full return. Honestly for $2000 I though this one would last me the rest of my life. I guess I was wrong.