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ms-whitney · Dec 24th, 2006, 02:30 PM

hi fellow tpf-ers!

those of you who've seen me post probably knows that i work in retail but i honestly have never had such a horrible experience as i did at this store.

i brought a winter coat from this store about 2 months ago. I alternate that jacket between the other two trench coats i'm currently favoring this season. for some reason, one of the side pocket's thread started unraveling.

between work and school and the busy holiday season i didn't have a chance to bring it in asap, but as soon as i could i did.

the sales person pretty much looked at me and said there was nothing that she could do about it.

so i asked to speak to a manager.

the manager wasn't due back from lunch until 30mins later so i walked around and then went back.

at first the manager was looking at it, asking questions, etc. then told me that there was nothing she could do, again.

since i've shopped there before i knew they had an alteration service, so since they were unwilling to offer to exchange or refund, I asked them if they could use their alteration service to sew it up, it was just a small corner on the side that started to unravel.

so the manager was like, okay, and it was suppose to be done free of charge, i left my cell phone number and i had theirs (as well as their names) and when i was halfway down the escalator i get a call. it turns out that she, the manager, "thought" i was another girl who had the SAME problem with this jacket, on the SAME pocket and everything, but she only had it for a week. which is why she would offer the free alteration, but in my case i'd have to pay.

of course i went back up and spoke to her in person, she still insisted that i had to pay even though she orignally was going to have it done free, but only because of a mistaken identity (mind you, the problem is still the same nonetheless)

i swear, if i didn't work in retail, i would have just took my jacket still unraveled and all, and left or pair for it. as it stands i know about consumer rights and i know that if a product is defective, in which this case it was, the company if they want to be in good graces with it's customers, should not only be apologetic but also resolve the problem straightawy.

but instead this lady, manager, ****** from ***, decides saving that few extra dollars is more important and wouldn't budge until i mentioned calling customer service.

i did get my jacket repaired but i'm never shopping in that store again. if i do want something from benetton i'd shop at the union square one first, and if all fails my childhood nanny's daughter works at the corporated level in hong kong =P she always sends me stuff for free but i rather not abuse that relationship.

point of long story, customer service in the store may not work, but corporate cares.

daffie · Dec 24th, 2006, 02:41 PM

I'm sorry that you had to deal with that level of customer service. When things like that happen to me, I immediately call corporate or the number that many retail stores provide to receive customer complaints.

Sina · Dec 24th, 2006, 02:46 PM

I'm glad you were firm about it!!!

LouisLady · Dec 24th, 2006, 02:55 PM

Dont we all hate bad customer service!

I experienced bad C.S 2 days ago @ Macys at the Irvine Spectrum.

blah!!!

I guess SA's are worn out since its the holidays...but they can atleast treat every customer with a smile atleast.

ms-whitney · Dec 24th, 2006, 03:03 PM

Originally Posted by daffie

I'm sorry that you had to deal with that level of customer service. When things like that happen to me, I immediately call corporate or the number that many retail stores provide to receive customer complaints.

i wanted to! but she ended up repairing the jacket for free.

maybe i'm so used to helping others repair/get a new purse i just assume that other places would be like that too if there was a defective

thanks everyone for the comments! i've asked others too...i didn't think i was wrong but the manager made me feel like i was trying to get my money back on a trashed jacket.

statfan · Dec 24th, 2006, 03:14 PM

That sucks. I've heard good things about that store. Maybe another location? At east, you got what you wanted.

lucywife · Dec 25th, 2006, 01:49 AM

Searle. Plain stupid and ignorant.

[vogue] · Dec 25th, 2006, 09:53 AM

Don't worry...there are loads out there who have better customer service.. I've had this kind of crap before..and it so isn't worth it at all. The companies are just plain stupid...

st4r · Dec 25th, 2006, 02:54 PM

This is a little different, lol, but I've had crappy experiences at benetton too. I went to Benetton in Italy, Austria or Czech Republic (can't remember!!) and I went to pick up a shirt on a table (in hopes of trying it on...) and the girl working there (folding shirts nearby) was rude and pushed me a little bit (so the shirt fell out of my hand) and gave me a look like "I just folded that" although I had the intention of trying it on and BUYING it....UGH. I was so mad that I just left the store.

alvie223 · Jan 1st, 2007, 05:13 PM

OMG that is ridiculous.....

Dec 24th, 2006, 02:30 PM	#1
ms-whitney OP shopaholic Joined: Sep 2006 Posts: 2,601	worst customer service - united colors of benetton hi fellow tpf-ers! those of you who've seen me post probably knows that i work in retail but i honestly have never had such a horrible experience as i did at this store. i brought a winter coat from this store about 2 months ago. I alternate that jacket between the other two trench coats i'm currently favoring this season. for some reason, one of the side pocket's thread started unraveling. between work and school and the busy holiday season i didn't have a chance to bring it in asap, but as soon as i could i did. the sales person pretty much looked at me and said there was nothing that she could do about it. so i asked to speak to a manager. the manager wasn't due back from lunch until 30mins later so i walked around and then went back. at first the manager was looking at it, asking questions, etc. then told me that there was nothing she could do, again. since i've shopped there before i knew they had an alteration service, so since they were unwilling to offer to exchange or refund, I asked them if they could use their alteration service to sew it up, it was just a small corner on the side that started to unravel. so the manager was like, okay, and it was suppose to be done free of charge, i left my cell phone number and i had theirs (as well as their names) and when i was halfway down the escalator i get a call. it turns out that she, the manager, "thought" i was another girl who had the SAME problem with this jacket, on the SAME pocket and everything, but she only had it for a week. which is why she would offer the free alteration, but in my case i'd have to pay. of course i went back up and spoke to her in person, she still insisted that i had to pay even though she orignally was going to have it done free, but only because of a mistaken identity (mind you, the problem is still the same nonetheless) i swear, if i didn't work in retail, i would have just took my jacket still unraveled and all, and left or pair for it. as it stands i know about consumer rights and i know that if a product is defective, in which this case it was, the company if they want to be in good graces with it's customers, should not only be apologetic but also resolve the problem straightawy. but instead this lady, manager, **** from *, decides saving that few extra dollars is more important and wouldn't budge until i mentioned calling customer service. i did get my jacket repaired but i'm never shopping in that store again. if i do want something from benetton i'd shop at the union square one first, and if all fails my childhood nanny's daughter works at the corporated level in hong kong =P she always sends me stuff for free but i rather not abuse that relationship. point of long story, customer service in the store may not work, but corporate cares.
ms-whitney OP shopaholic Joined: Sep 2006 Posts: 2,601	__________________ groupon.com (for deals in your area) if you take the time to say you don't care, you care 2x more then those who admit they care. Last edited by Prada's Meadow; Dec 24th, 2006 at 02:41 PM.

Dec 24th, 2006, 02:41 PM	#2
daffie Member Joined: Jun 2006 Posts: 1,638	Re: worst customer service - united colors of benetton I'm sorry that you had to deal with that level of customer service. When things like that happen to me, I immediately call corporate or the number that many retail stores provide to receive customer complaints.
daffie Member Joined: Jun 2006 Posts: 1,638	__________________ Visit my fashion diary blog at: http://peekinmycloset.blogspot.com/

Dec 24th, 2006, 02:46 PM	#3
Sina Member Joined: Mar 2006 Posts: 3,817	Re: worst customer service - united colors of benetton I'm glad you were firm about it!!!
Sina Member Joined: Mar 2006 Posts: 3,817

Dec 24th, 2006, 02:55 PM	#4
LouisLady Member Joined: May 2006 Location: Cali Posts: 6,638	Re: worst customer service - united colors of benetton Dont we all hate bad customer service! I experienced bad C.S 2 days ago @ Macys at the Irvine Spectrum. blah!!! I guess SA's are worn out since its the holidays...but they can atleast treat every customer with a smile atleast.
	__________________ It's been 3 years since I've joined TPF! time really flys- i updated this siggy above months ago and its almost 4 years now!

Dec 24th, 2006, 03:14 PM	#6
statfan Sofa King Banned Joined: Dec 2006 Posts: 248	Re: worst customer service - united colors of benetton That sucks. I've heard good things about that store. Maybe another location? At east, you got what you wanted.
statfan Sofa King Banned Joined: Dec 2006 Posts: 248

Dec 25th, 2006, 01:49 AM	#7
lucywife Member Joined: Sep 2006 Location: Boston, MA Posts: 1,045	Re: worst customer service - united colors of benetton Searle. Plain stupid and ignorant.

Dec 25th, 2006, 09:53 AM	#8
[vogue] Member Joined: Sep 2006 Posts: 2,207	Re: worst customer service - united colors of benetton Don't worry...there are loads out there who have better customer service.. I've had this kind of crap before..and it so isn't worth it at all. The companies are just plain stupid...
[vogue] Member Joined: Sep 2006 Posts: 2,207

Dec 25th, 2006, 02:54 PM	#9
st4r Member Joined: Sep 2006 Posts: 24	Re: worst customer service - united colors of benetton This is a little different, lol, but I've had crappy experiences at benetton too. I went to Benetton in Italy, Austria or Czech Republic (can't remember!!) and I went to pick up a shirt on a table (in hopes of trying it on...) and the girl working there (folding shirts nearby) was rude and pushed me a little bit (so the shirt fell out of my hand) and gave me a look like "I just folded that" although I had the intention of trying it on and BUYING it....UGH. I was so mad that I just left the store.
st4r Member Joined: Sep 2006 Posts: 24

Jan 1st, 2007, 05:13 PM	#10
alvie223 Member Joined: Apr 2006 Posts: 3,140	Re: worst customer service - united colors of benetton OMG that is ridiculous.....
alvie223 Member Joined: Apr 2006 Posts: 3,140	__________________

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