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jellybebe · Sep 26th, 2009, 12:35 PM

I hope this doesn't sound overly trivial but I am just really disappointed right now... I bought an amazing pair of True Religion disco julies in a soft distressed black when I was on vacation last month. Anyway, I wore them yesterday for the first time and the front jewelled button popped off! This has never happened to me before and I was so upset because I expected better quality and I can't exchange or return them.

To make matters worse, I just took them to a repair shop and I was told that they can't use the original jewelled button, it will have to be a plain button.

Does anyone know of anything I can do or should I just suck it up and get a mismatched plain button put on so I can at least wear my pants again?

madigan · Sep 26th, 2009, 12:39 PM

Why not contact True Religion? Many companies will stand by their products, especially something like button repair.

mooks · Sep 26th, 2009, 01:02 PM

^^^

At least give them the chance to rectify

jellybebe · Sep 26th, 2009, 01:20 PM

Thanks for the suggestion, I just sent them an email. Am not expecting much, though.

Bitten · Sep 26th, 2009, 10:10 PM

I'm so sorry this happened to you - we all like our clothes to last.

Hopefully TR will sort something out for you.

carousel eyes · Sep 26th, 2009, 10:38 PM

This is definitely not a trivial matter. We all understand. Everyone expects the best from clothing they paid good money for. I would definitely be really angry/upset. It's really surprising that it happened the first time you wore them! =[

Good luck with TR!

SunglassLove · Sep 27th, 2009, 12:20 AM

Where did you buy em? I know at Macy's we'll do an exchange/refund for something like that, and customers have shipped merchandise back to the store with the reciept and a letter to have us do it in store when they can't come in.

jellybebe · Sep 27th, 2009, 08:26 AM

I got them at a small boutique in downtown Pasadena, and I am not really sure where I put the receipt, plus they were on sale, so I don't expect much from the store. I guess I will have to stick to major retailers from now on.

girlsgottoshop · Sep 27th, 2009, 01:44 PM

True Religion will send you a new button...one of my regular button tops popped off and they sent me 3. The trick is finding a seamstress that has the special machine to put them back on......I had to go to several places and finally found someone here that has one.

floridagal23 · Sep 27th, 2009, 05:21 PM

That would really annoy me. I bought these jeans at nordstroms during the anniversary sale and I'd be upset if I lost a rhinestone! I have found that most clothing manufacturers are pretty nice when it comes to replacement pieces - theory just offered to hunt down fabric for a new belt when my dry cleaner lost the one that matched my shirtdress. Definitely be persistent with TR to see if they will help.

jellybebe · Sep 27th, 2009, 08:56 PM

Thanks girlsgottoshop, I am feeling more hopeful now! (Btw I haven't seen you on here for a while!) Did you email or call customer service? If they don't get back to me via email within the week or so, I will definitely call them and hound them for new buttons! I am pretty sure the fabric repair place will have the correct machine, they just can't remove the rivet from the original button. If not, I am sure I can find somewhere in Toronto or Vancouver that will do it.

Now I wonder if I contact Mackage about a missing portion of a belt from a coat that I got last season, will they help me out?

Gimmethebag · Sep 27th, 2009, 10:15 PM

^ I wouldn't hold my breath for parts from last season. There is a chance if they kept extra stock to use that same belt or its components later on in a design for next season (many companies do this to save money).

If your TR jeans are this current season, they should still have the part available to send you. We all like to think that our clothing will outlast us, but these things happen no matter the designer. Sometimes, the machine was having difficulties or the button/hardware they purchased from an outside vendor has different care requirements than the actual garment.

I've sold $90 tee shirts that had buttons that would break. We had no clue why... it turns out that the dryer would heat up the plastic and temporarily make it brittle. If other clothing wasn't in the dryer as a buffer, the brittle plastic would break. The shirts sewn by our company were great quality in the construction and the fabric. But we would have never guessed about the buttons... it was that we had enough feedback from customers about what they did or did not do, that we were able to figure it out and advise people to not put the tees in the dryer.

jellybebe · Sep 28th, 2009, 07:15 PM

Update: True Religion emailed me back today (I emailed them today at the proper CS email address) and requested my info so they could forward it to Corporate HQ! So it looks like I will be getting replacement buttons after all, hooray!

girlsgottoshop · Sep 29th, 2009, 12:12 AM

YAY!!! That's good news....I knew they would come through for you...I did call them, but I'm glad the email worked out for you.

Mininana · Sep 29th, 2009, 11:22 AM

I got a pair of jeans in Las vegas. Two weeks later I was in paris and the back middle stitching came off!! Literally my A$$ was hanging out in the air!! and those weren't even TIGHT to begin with!!

so about a month after I purchase I went to the LOS ANGELES store and had them fixed. They should do that, those jeans are meant to last! :) glad to hear they took care of you and your jeans

Sep 26th, 2009, 12:35 PM	#1
jellybebe OP loves pink!!! Joined: Jan 2007 Location: Canada Posts: 8,020	Heartbroken over my new jeans I hope this doesn't sound overly trivial but I am just really disappointed right now... I bought an amazing pair of True Religion disco julies in a soft distressed black when I was on vacation last month. Anyway, I wore them yesterday for the first time and the front jewelled button popped off! This has never happened to me before and I was so upset because I expected better quality and I can't exchange or return them. To make matters worse, I just took them to a repair shop and I was told that they can't use the original jewelled button, it will have to be a plain button. Does anyone know of anything I can do or should I just suck it up and get a mismatched plain button put on so I can at least wear my pants again?

Sep 26th, 2009, 12:39 PM	#2
madigan Member Joined: Jan 2007 Location: CT Posts: 184	Why not contact True Religion? Many companies will stand by their products, especially something like button repair.
madigan Member Joined: Jan 2007 Location: CT Posts: 184	__________________ Banned with the exception of a small wishlist...

Sep 26th, 2009, 01:02 PM	#3
mooks Cool Britannia! Joined: May 2007 Location: On The Thames Posts: 13,080	^^^ At least give them the chance to rectify
	__________________

Sep 26th, 2009, 01:20 PM	#4
jellybebe OP loves pink!!! Joined: Jan 2007 Location: Canada Posts: 8,020	Thanks for the suggestion, I just sent them an email. Am not expecting much, though.
	__________________ Looking for an astro Prada Fairy bowler. Please PM if you see an authentic one! <3

Sep 26th, 2009, 10:10 PM	#5
Bitten Chic, not cheap. Joined: Feb 2007 Location: On campus. Posts: 1,694	I'm so sorry this happened to you - we all like our clothes to last. Hopefully TR will sort something out for you.
	__________________ I appreciate fine things, but most of all, fine people.

Sep 26th, 2009, 10:38 PM	#6
carousel eyes Member Joined: Dec 2008 Location: NC/IL/MA Posts: 1,653	This is definitely not a trivial matter. We all understand. Everyone expects the best from clothing they paid good money for. I would definitely be really angry/upset. It's really surprising that it happened the first time you wore them! =[ Good luck with TR!
	__________________ "Fashion is a mass phenomenon, but it feeds on the individual." - Cecil Beaton

Sep 27th, 2009, 12:20 AM	#7
SunglassLove Troublemaker! Joined: Jan 2009 Location: Chicago Posts: 360	Where did you buy em? I know at Macy's we'll do an exchange/refund for something like that, and customers have shipped merchandise back to the store with the reciept and a letter to have us do it in store when they can't come in.
	__________________ banned... cause i'm savin' for vacation! http://www.facebook.com/DanielleRocks

Sep 27th, 2009, 08:26 AM	#8
jellybebe OP loves pink!!! Joined: Jan 2007 Location: Canada Posts: 8,020	I got them at a small boutique in downtown Pasadena, and I am not really sure where I put the receipt, plus they were on sale, so I don't expect much from the store. I guess I will have to stick to major retailers from now on.

Sep 27th, 2009, 01:44 PM	#9
girlsgottoshop The Shopping Queen Joined: Jan 2006 Location: Fabulous Las Vegas Posts: 7,969	True Religion will send you a new button...one of my regular button tops popped off and they sent me 3. The trick is finding a seamstress that has the special machine to put them back on......I had to go to several places and finally found someone here that has one.
	__________________

Sep 27th, 2009, 05:21 PM	#10
floridagal23 Member Joined: Oct 2007 Location: New York, New York Posts: 859	That would really annoy me. I bought these jeans at nordstroms during the anniversary sale and I'd be upset if I lost a rhinestone! I have found that most clothing manufacturers are pretty nice when it comes to replacement pieces - theory just offered to hunt down fabric for a new belt when my dry cleaner lost the one that matched my shirtdress. Definitely be persistent with TR to see if they will help.

Sep 27th, 2009, 08:56 PM	#11
jellybebe OP loves pink!!! Joined: Jan 2007 Location: Canada Posts: 8,020	Thanks girlsgottoshop, I am feeling more hopeful now! (Btw I haven't seen you on here for a while!) Did you email or call customer service? If they don't get back to me via email within the week or so, I will definitely call them and hound them for new buttons! I am pretty sure the fabric repair place will have the correct machine, they just can't remove the rivet from the original button. If not, I am sure I can find somewhere in Toronto or Vancouver that will do it. Now I wonder if I contact Mackage about a missing portion of a belt from a coat that I got last season, will they help me out?
	__________________ Looking for an astro Prada Fairy bowler. Please PM if you see an authentic one! <3

Sep 27th, 2009, 10:15 PM	#12
Gimmethebag Gimme Gimme Gimme Joined: Dec 2008 Location: STL-Nashville-Chicago Posts: 1,108	^ I wouldn't hold my breath for parts from last season. There is a chance if they kept extra stock to use that same belt or its components later on in a design for next season (many companies do this to save money). If your TR jeans are this current season, they should still have the part available to send you. We all like to think that our clothing will outlast us, but these things happen no matter the designer. Sometimes, the machine was having difficulties or the button/hardware they purchased from an outside vendor has different care requirements than the actual garment. I've sold $90 tee shirts that had buttons that would break. We had no clue why... it turns out that the dryer would heat up the plastic and temporarily make it brittle. If other clothing wasn't in the dryer as a buffer, the brittle plastic would break. The shirts sewn by our company were great quality in the construction and the fabric. But we would have never guessed about the buttons... it was that we had enough feedback from customers about what they did or did not do, that we were able to figure it out and advise people to not put the tees in the dryer.
	__________________ Add Bubbles To Taste Follow me.

Sep 28th, 2009, 07:15 PM	#13
jellybebe OP loves pink!!! Joined: Jan 2007 Location: Canada Posts: 8,020	Update: True Religion emailed me back today (I emailed them today at the proper CS email address) and requested my info so they could forward it to Corporate HQ! So it looks like I will be getting replacement buttons after all, hooray!
	__________________ Looking for an astro Prada Fairy bowler. Please PM if you see an authentic one! <3

Sep 29th, 2009, 12:12 AM	#14
girlsgottoshop The Shopping Queen Joined: Jan 2006 Location: Fabulous Las Vegas Posts: 7,969	YAY!!! That's good news....I knew they would come through for you...I did call them, but I'm glad the email worked out for you.
	__________________

Sep 29th, 2009, 11:22 AM	#15
Mininana Member Joined: Jul 2008 Posts: 764	I got a pair of jeans in Las vegas. Two weeks later I was in paris and the back middle stitching came off!! Literally my A$$ was hanging out in the air!! and those weren't even TIGHT to begin with!! so about a month after I purchase I went to the LOS ANGELES store and had them fixed. They should do that, those jeans are meant to last! :) glad to hear they took care of you and your jeans
Mininana Member Joined: Jul 2008 Posts: 764

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