I mailed my Juicy Couture return using the smart label they provided more than two weeks ago. However, it still hasn't arrived their wearhouse yet. The postal tracking system just said they received the package but no further information.

Does anyone here have some information/experiences using the Smart Label to return stuff? How long does it usually take to deliver? What if my package is lost?

Thanks a lot!

Are you talking about NM or BG? Because if you are, then they take forever to process returns. Delivery probably takes up to a week, and then it takes up to 3 weeks after that for you to get your money back. I would call the company (UPS, I think?) and ask about the package.

I've used a smart label to return things to Urban Outfitters-i didn't really track it at all, but I think it took about a month for me to get my refund (they said it can take up to 2 billing cycles even!).

I was going to use Smart Label to return a online purchase however I don't trust USPS at all because they have lost a couple packages of mine, and I didn't receive them for weeks later... if I have a online return to mail back I always use UPS because all my packages are guaranteed to arrive, plus I add insurance and get a tracking #, that way it covers my package in case it gets lost!

Originally Posted by CoachGirl12

I was going to use Smart Label to return a online purchase however I don't trust USPS at all because they have lost a couple packages of mine, and I didn't receive them for weeks later... if I have a online return to mail back I always use UPS because all my packages are guaranteed to arrive, plus I add insurance and get a tracking #, that way it covers my package in case it gets lost!

I never knew that....I live in Canada so I get things shipped to my US mailbox and return things from the US-it's a hassle driving back to return something but the return shipping is WAY cheaper from the US!

I used a smart label to mail stuff back to Lucky a month ago. I emailed them last week, and they said they didn't have it yet. I replied that I used their label and asked it they had any way to track it. Hmmm..oddly enough, they said they had my package right after that. I got my refund a few days later.

I think everyone is still behind on processing returns b/c of the holidays.

I used one to return a bag to Bloomingdales 3 weeks ago and I haven't heard anything yet. I returned 2 other things the same day and have gotten the refunds already. I'm getting a little nervous :s