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melikemochi · Sep 7th, 2009, 03:40 AM

I bought the longer 18" silver chain for my Tiffany's open heart necklace less than a year ago. Yesterday, I was adjusting it on my neck and it just broke! One of the links in the middle completely broke off. I wasn't tugging, just moving it so the clasp would be in the back. Luckily I was at home and able to recover the pendant! I probably would have lost it if I was outside. Has this happened to anyone else? Any ideas if tiffanys would do anything to help?

NurseAnn · Sep 7th, 2009, 11:00 AM

I've never had it happen but I'm not surprised that it would to someone. Those chains are well made but still very delicate looking. I'm glad you didn't lose the pendant. I'm sure they would fix it for you if you took it in to T&Co... I think they would probably charge you something to do it unless you have a good relationship with a SA (mine would probably do it for free but I've heard all sorts of customer service issues lately).

ahertz · Sep 7th, 2009, 11:35 AM

Tiffany's will fix the chain. I think I paid $10 or $15 to have a broken chain fixed a few months ago. They actually send it back to NY to have it fixed so it takes a week or two.

peace43 · Sep 7th, 2009, 03:26 PM

Bring it to Tiffany's and tell them you've had it for less than 12 months. They may want to look it up in their system or if you still have the receipt, bring it in. They will probably repair it under warranty for free but ask. Otherwise, the cost will probably be less than $20 USD.

Miss Socialite · Sep 7th, 2009, 08:08 PM

I've had it happen but not to any of my Tiffany pieces.

As the others have said, Tiffany & Co. will fix it for a very small price. Glad you were able to retrieve it though.

Bitten · Sep 7th, 2009, 08:22 PM

I agree, take it to T&Co, they should definitely repair it, free of charge IMO.

PinkKitty2 · Sep 7th, 2009, 09:21 PM

oh, dear- that happened to my friend with the small beaded chain, it came right apart when she was putting it on. Since it was brand new she brought it back & they replaced it.

I have been wearing my key on a silver chain I have already had for 15+ years - not fancy, but it has lasted fine all this time. I was thinking about going back to t&co for their more dainty chain, but now I am scared to lose my key! Hmmm.

TylerDurden · Sep 7th, 2009, 09:43 PM

Within 12 months they will repair it for free. Good luck!

Sep 7th, 2009, 03:40 AM	#1
melikemochi OP Member Joined: Jun 2006 Location: California Posts: 1,741	Tiffany Open heart necklace chain just broke! I bought the longer 18" silver chain for my Tiffany's open heart necklace less than a year ago. Yesterday, I was adjusting it on my neck and it just broke! One of the links in the middle completely broke off. I wasn't tugging, just moving it so the clasp would be in the back. Luckily I was at home and able to recover the pendant! I probably would have lost it if I was outside. Has this happened to anyone else? Any ideas if tiffanys would do anything to help?
	__________________ *I smooshy bags and cute heels!* Must find: - Lockit Horizonal

Sep 7th, 2009, 11:35 AM	#3
ahertz Member Joined: Jul 2007 Location: Los Angeles Posts: 4,256	Tiffany's will fix the chain. I think I paid $10 or $15 to have a broken chain fixed a few months ago. They actually send it back to NY to have it fixed so it takes a week or two.
	__________________

Sep 7th, 2009, 03:26 PM	#4
peace43 Member Joined: Nov 2006 Location: USA Posts: 5,209	Bring it to Tiffany's and tell them you've had it for less than 12 months. They may want to look it up in their system or if you still have the receipt, bring it in. They will probably repair it under warranty for free but ask. Otherwise, the cost will probably be less than $20 USD.
	__________________ My collection....

Sep 7th, 2009, 08:08 PM	#5
Miss Socialite Member Joined: Jul 2008 Posts: 239	I've had it happen but not to any of my Tiffany pieces. As the others have said, Tiffany & Co. will fix it for a very small price. Glad you were able to retrieve it though.
Miss Socialite Member Joined: Jul 2008 Posts: 239	__________________

Sep 7th, 2009, 08:22 PM	#6
Bitten Chic, not cheap. Joined: Feb 2007 Location: On campus. Posts: 1,698	I agree, take it to T&Co, they should definitely repair it, free of charge IMO.
	__________________ I appreciate fine things, but most of all, fine people.

Sep 7th, 2009, 11:00 AM	#2
NurseAnn Member Joined: Apr 2009 Location: Seattle Posts: 155	I've never had it happen but I'm not surprised that it would to someone. Those chains are well made but still very delicate looking. I'm glad you didn't lose the pendant. I'm sure they would fix it for you if you took it in to T&Co... I think they would probably charge you something to do it unless you have a good relationship with a SA (mine would probably do it for free but I've heard all sorts of customer service issues lately).

Sep 7th, 2009, 09:21 PM	#7
PinkKitty2 Member Joined: Aug 2009 Posts: 93	oh, dear- that happened to my friend with the small beaded chain, it came right apart when she was putting it on. Since it was brand new she brought it back & they replaced it. I have been wearing my key on a silver chain I have already had for 15+ years - not fancy, but it has lasted fine all this time. I was thinking about going back to t&co for their more dainty chain, but now I am scared to lose my key! Hmmm.
PinkKitty2 Member Joined: Aug 2009 Posts: 93

Sep 7th, 2009, 09:43 PM	#8
TylerDurden Member Joined: Sep 2008 Location: Hawaii Posts: 567	Within 12 months they will repair it for free. Good luck!

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