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Elianeadam · Feb 21st, 2009, 12:51 AM

I have Paloma Picasso® Loving Heart pendant, small. Sterling silver, on a 16" chain and it broke. I wanted to know if I need a receipt for the repair and if they would charge me to repair or get a new chain?

Gimmethebag · Feb 21st, 2009, 12:59 AM

YEARS ago, I broke my EP open heart necklace the first week I got it. I actually threw away the Tiffany chain and bought a boutique sterling silver chain (looking back, I'm sure some of my classmates thought I was wearing a bad fake... haha). I took my necklace in for polishing and was told that they would polish the heart but not the chain. When I explained that the chain broke, yadda yadda yadda... they polished my pendant for free and gave me a new chain!

They shouldn't charge you for the repair :)

Elianeadam · Feb 21st, 2009, 01:40 AM

Okay thanks!!!

twin53 · Feb 21st, 2009, 07:41 AM

good to know

eminere™ · Feb 22nd, 2009, 09:53 AM

You don't need the receipt to request servicing.

Feb 21st, 2009, 12:51 AM	#1
Elianeadam OP Member Joined: Apr 2008 Location: Arizona Posts: 6	Tiffany necklace needs repair,it was gift no receipt? I have Paloma Picasso® Loving Heart pendant, small. Sterling silver, on a 16" chain and it broke. I wanted to know if I need a receipt for the repair and if they would charge me to repair or get a new chain?

Feb 21st, 2009, 12:59 AM	#2
Gimmethebag Gimme Gimme Gimme Joined: Dec 2008 Location: STL-Nashville-Chicago Posts: 1,108	YEARS ago, I broke my EP open heart necklace the first week I got it. I actually threw away the Tiffany chain and bought a boutique sterling silver chain (looking back, I'm sure some of my classmates thought I was wearing a bad fake... haha). I took my necklace in for polishing and was told that they would polish the heart but not the chain. When I explained that the chain broke, yadda yadda yadda... they polished my pendant for free and gave me a new chain! They shouldn't charge you for the repair :)
	__________________ Add Bubbles To Taste Follow me.

Feb 21st, 2009, 07:41 AM	#4
twin53 Member Joined: Jan 2007 Posts: 4,180	good to know
twin53 Member Joined: Jan 2007 Posts: 4,180

Feb 22nd, 2009, 09:53 AM	#5
eminere™ Dior Homme Intense Joined: Jan 2008 Location: Sydney Posts: 4,072	You don't need the receipt to request servicing.
	__________________ eminere™: Now featuring so much concentrated awesome that it might be illegal in certain states.

Feb 21st, 2009, 01:40 AM	#3
Elianeadam OP Member Joined: Apr 2008 Location: Arizona Posts: 6	Okay thanks!!!

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