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wendie · Feb 9th, 2008, 05:53 PM

So I went into the store where I got my wedding rings, I wanted to get a new mounting for our anniversary, and one of the diamonds needs fixed on my band, and I was looking at other ones, when out of nowhere, my husband stormed out of the store...I just though the baby was being fussy until I left and he said when I was looking at the rings, the MANAGER walked over to the other SA and shook her head and rolled her eyes!!!!!

When we first got there, the SA that looked at my ring was flas out RUDE and would not send my ring out because I was "imagining" (as he put it) things!

So the AM was finally free (she usually helps me) and was showing me the rings when the other manager rolled her eyes at me...

Boy does that PMO!! I wish I would have known that was why my husband stormed off...I would have said something to her!

What should I do in a situation like this? Let it go, or call customer service? We were the only ones in the store at the time, and my husband they were looking at pointing then did it and that is why he got so mad.

We spend so much money here! I am always in there...which makes me madder!

I mean, next time I go in there, I could say "Do all your managers roll your eyes at people?" She was the manager, so I cant complain to her...but should I call someone to complain?

Thanks for letting me vent!

eckertle · Feb 9th, 2008, 06:59 PM

I would definitely call to complain (but it's the manager being rude, so you may get no results) and not give them your business anymore.

risingsun · Feb 9th, 2008, 08:04 PM

I would call the owner of the business to complain about the customer service and also about the problems with your ring. I would then speak with DH about storming out the shop and leaving you to deal with the situation on your own. He saw the rude behavior. Maybe he could have pulled you aside and talked to you about it and you both could have done something at the time.

wendie · Feb 9th, 2008, 08:12 PM

i didnt know until after I had left...Im not sure I can call the owner, as this is a diamond store with stores everywhere...

i am mad at him for not saying something too!! I wish I had known!

harleyNemma · Feb 9th, 2008, 08:15 PM

I'm sorry to hear this happened to you. Regardless of how much money one spends at a store, you deserve to be treated with dignity and respect. I think it would be appropriate to let the next level of management know your experience with their level of service. No one deserves this type of treatment (can you imagine what they may do to others....?)

risingsun · Feb 9th, 2008, 08:16 PM

Originally Posted by wendie

i didnt know until after I had left...Im not sure I can call the owner, as this is a diamond store with stores everywhere...

i am mad at him for not saying something too!! I wish I had known!

If this is a chain of stores, then they will have different levels of management. Find out who the manager of your store reports to by contacting the corporate headquarters. You should be able to make a complaint to someone higher up in the chain of command. Good luck with this.

Luccibag · Feb 9th, 2008, 08:21 PM

Even if she is the manager of the store, she has a boss. I'd flat out ask her who her boss is and how you can get in touch with him/her. That will make her sweat too!

noon · Feb 9th, 2008, 08:47 PM

I agree with what the other have said, you need to get in contact with this manager's boss. If it was enough for your hubby to walk out its enough to make a complaint.

Cesa_a · Feb 9th, 2008, 08:59 PM

You need to make a formal complaint to their corporate office. I work in luxury retail and this behavior is unacceptable. They will want to know about your experience. That is the only way it can be corrected.

BagsAreMyBabies · Feb 9th, 2008, 09:00 PM

Yes, I agree too. Call the store tomorrow and ask for the manager and then tell her that you would like to know who she reports too. OR, just look up the customer service phone number online. That should be relatively easy to do. When you do get to the manager's boss, make sure you make them look up your account and see what a valuable customer you are.

I agree that it shouldn't matter if you are a customer who spent $1 or 1 million dollars. However, its even worse when you have been this faithful customer and you get treated like this.

LV Rawks · Feb 10th, 2008, 12:06 AM

I would call and complain. If you call customer service they should be able to direct you to the district manager that handles that particular store, that is probably who you would want to complain to. Good luck!

chanel-girl · Feb 10th, 2008, 02:02 AM

Originally Posted by Luccibag

Even if she is the manager of the store, she has a boss. I'd flat out ask her who her boss is and how you can get in touch with him/her. That will make her sweat too!

Yup, I was going to say teh same thing.

wendie · Feb 10th, 2008, 10:31 AM

thank you!! Ill update!

My Purse Addiction · Feb 10th, 2008, 04:44 PM

Wow- that is so rude! I definitely call and complain!

guccimamma · Feb 11th, 2008, 03:57 PM

write a letter to the manager, copy to the owner, copy to corporate address

copy everyone. not acceptable.

Feb 9th, 2008, 05:53 PM	#1
wendie OP <3 tPf! Joined: Jul 2007 Location: Scott Twp, PA Posts: 909	Manager rolled her eyes at me! UPDATE So I went into the store where I got my wedding rings, I wanted to get a new mounting for our anniversary, and one of the diamonds needs fixed on my band, and I was looking at other ones, when out of nowhere, my husband stormed out of the store...I just though the baby was being fussy until I left and he said when I was looking at the rings, the MANAGER walked over to the other SA and shook her head and rolled her eyes!!!!! When we first got there, the SA that looked at my ring was flas out RUDE and would not send my ring out because I was "imagining" (as he put it) things! So the AM was finally free (she usually helps me) and was showing me the rings when the other manager rolled her eyes at me... Boy does that PMO!! I wish I would have known that was why my husband stormed off...I would have said something to her! What should I do in a situation like this? Let it go, or call customer service? We were the only ones in the store at the time, and my husband they were looking at pointing then did it and that is why he got so mad. We spend so much money here! I am always in there...which makes me madder! I mean, next time I go in there, I could say "Do all your managers roll your eyes at people?" She was the manager, so I cant complain to her...but should I call someone to complain? Thanks for letting me vent!
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Feb 9th, 2008, 06:59 PM	#2
eckertle tPF addict Joined: Jun 2007 Location: the South Posts: 1,349	Re: Manager rolled her eyes at me! I would definitely call to complain (but it's the manager being rude, so you may get no results) and not give them your business anymore.

Feb 9th, 2008, 08:04 PM	#3
risingsun Member Joined: Apr 2007 Location: Virginia Posts: 1,658	Re: Manager rolled her eyes at me! I would call the owner of the business to complain about the customer service and also about the problems with your ring. I would then speak with DH about storming out the shop and leaving you to deal with the situation on your own. He saw the rude behavior. Maybe he could have pulled you aside and talked to you about it and you both could have done something at the time.
	Last edited by risingsun; Feb 9th, 2008 at 08:11 PM.

Feb 9th, 2008, 08:12 PM	#4
wendie OP <3 tPf! Joined: Jul 2007 Location: Scott Twp, PA Posts: 909	Re: Manager rolled her eyes at me! i didnt know until after I had left...Im not sure I can call the owner, as this is a diamond store with stores everywhere... i am mad at him for not saying something too!! I wish I had known!
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Feb 9th, 2008, 08:15 PM	#5
harleyNemma Harley & Hermes Joined: Aug 2006 Location: The PNW Posts: 4,228	Re: Manager rolled her eyes at me! I'm sorry to hear this happened to you. Regardless of how much money one spends at a store, you deserve to be treated with dignity and respect. I think it would be appropriate to let the next level of management know your experience with their level of service. No one deserves this type of treatment (can you imagine what they may do to others....?)
	__________________ If it is to be, it is up to me!

Feb 9th, 2008, 08:21 PM	#7
Luccibag Member Joined: May 2006 Location: Greater NYC area Posts: 6,759	Re: Manager rolled her eyes at me! Even if she is the manager of the store, she has a boss. I'd flat out ask her who her boss is and how you can get in touch with him/her. That will make her sweat too!
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Feb 9th, 2008, 08:47 PM	#8
noon Sun in my eyes Joined: Apr 2007 Location: in the middle of the desert Posts: 4,555	Re: Manager rolled her eyes at me! I agree with what the other have said, you need to get in contact with this manager's boss. If it was enough for your hubby to walk out its enough to make a complaint.

Feb 9th, 2008, 08:59 PM	#9
Cesa_a Member Joined: Jul 2007 Location: SF Bay Area Posts: 146	Re: Manager rolled her eyes at me! You need to make a formal complaint to their corporate office. I work in luxury retail and this behavior is unacceptable. They will want to know about your experience. That is the only way it can be corrected.

Feb 9th, 2008, 09:00 PM	#10
BagsAreMyBabies Member Joined: Dec 2006 Location: Michigan Posts: 1,603	Re: Manager rolled her eyes at me! Yes, I agree too. Call the store tomorrow and ask for the manager and then tell her that you would like to know who she reports too. OR, just look up the customer service phone number online. That should be relatively easy to do. When you do get to the manager's boss, make sure you make them look up your account and see what a valuable customer you are. I agree that it shouldn't matter if you are a customer who spent $1 or 1 million dollars. However, its even worse when you have been this faithful customer and you get treated like this.

Feb 10th, 2008, 12:06 AM	#11
LV Rawks Sofa King Aware Joined: Jun 2006 Location: Midwest USA Posts: 4,427	Re: Manager rolled her eyes at me! I would call and complain. If you call customer service they should be able to direct you to the district manager that handles that particular store, that is probably who you would want to complain to. Good luck!
	__________________ *"We cannot change the cards we are dealt,* *just how we play the hand"* *~Randy Pausch*

Feb 10th, 2008, 10:31 AM	#13
wendie OP <3 tPf! Joined: Jul 2007 Location: Scott Twp, PA Posts: 909	Re: Manager rolled her eyes at me! thank you!! Ill update!
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Feb 10th, 2008, 04:44 PM	#14
My Purse Addiction Member Joined: Jan 2007 Location: The Sunshine State Posts: 2,974	Re: Manager rolled her eyes at me! Wow- that is so rude! I definitely call and complain!

Feb 11th, 2008, 03:57 PM	#15
guccimamma guccimamma Joined: Aug 2006 Location: Wooo Hooo! Posts: 4,231	Re: Manager rolled her eyes at me! write a letter to the manager, copy to the owner, copy to corporate address copy everyone. not acceptable.

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