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fashion16 · May 15th, 2009, 10:12 PM

I am a huge Yurman fan and I have purchased pieces from my local jewelry boutique (not a Yurman boutique but a high end boutique carrying Yurman) and from Saks. DY.com has a product that I want that Saks doesn't have (nor does my boutique) so I made my first purchase on DY.com and bought it. The item was available but by the time I placed my order, it was on backordered and due to be available on 5/8. Since I ordered it, 5/8 turned to 5/18, which turned to 5/22 which turned to 5/25. DY NEVER sent me an e-mail. I had to see it on their website and then call to check on the status of my order each time. They continued to promise me that they would e-mail me if the backorder date got changed but you guessed it, they never did. I call and get different answers from different people each time b/c it is a call center that works with MANY designers and they do not work for DY. They field questions from 30 different websites. I am SO close to cancelling my order and telling them where to shove it. I have always loved DY jewelry but their CS sucks! Just a warning for anyone thinking about buying a backordered product from DY. I know I will never again!

sjunky13 · May 17th, 2009, 09:33 PM

There is a necklace I want on the site. It keeps getting pushed back for shipping. Today i saw it said it wasnt going to be avaliable ever. LOL. so I called a store and they have it. Do you have a dy store near you/ If not they ship too.

fashion16 · May 17th, 2009, 09:41 PM

God, i wish I had a store near me but the closest is a 7 hour drive away. Let me guess, you want the diamond letter necklace too? They are totally jerking me around. I am close to cancelling the order & saying screw it.

fashion16 · May 18th, 2009, 01:46 PM

So I was notified today that the necklace is backordered indifinately w/ no estimated ship date so I cancelled my order. The sales girl at the DY store I called said the pendant was 1/3 the size of a dime!!! Sjunky-Have you seen it IRL? Did you think it was that small?

ahertz · May 19th, 2009, 01:02 PM

I'm so sorry this is happening to you--what TERRIBLE customer service!!

I'm fortunate that I have DY boutiques near me, but I did order one piece by phone from and SA that I like in LV and it arrived very quickly.

fashion16 · May 19th, 2009, 02:16 PM

yeah, ordering over the phone from an actual store seems to be the way to go. I will never attempt to shop DY.com again. Rediculous.

sjunky13 · May 21st, 2009, 11:05 PM

No.I want the 40 inch bijoux necklace. it has black beads, pearls and crystalbeads in silver. You can order from a store and have them ship it. or try neiman marcus.com and see if they have it or a retailer. GL. sorry the cs suck! Its hard to get good help. I must say the DY store in King of Prussia the sa's are the BEST. Use Claudia, she is the niceest and most helpfull sa ever!!!!

BelleofBaubles · May 23rd, 2009, 11:36 AM

Fashion16, the letter necklace is really that small. I saw them in the Orlando store about 2 weeks ago. I personally like dainty jewelry but if you're looking for something large, these aren't the way to go.

I believe the Orlando store (or any DY for that matter) will ship out items they have in store. That might be a better choice than trying to go through the website.

fashion16 · May 23rd, 2009, 12:16 PM

I called the Austin TX store and spoke to a SA that was super nice. I did a charge send and she sent it overnight for FREE because of all of the hassle I went through with the website !!! I got the necklace and I love it!

May 15th, 2009, 10:12 PM	#1
fashion16 OP Member Joined: Apr 2007 Posts: 2,015	Ever buy from DavidYurman.com? I am a huge Yurman fan and I have purchased pieces from my local jewelry boutique (not a Yurman boutique but a high end boutique carrying Yurman) and from Saks. DY.com has a product that I want that Saks doesn't have (nor does my boutique) so I made my first purchase on DY.com and bought it. The item was available but by the time I placed my order, it was on backordered and due to be available on 5/8. Since I ordered it, 5/8 turned to 5/18, which turned to 5/22 which turned to 5/25. DY NEVER sent me an e-mail. I had to see it on their website and then call to check on the status of my order each time. They continued to promise me that they would e-mail me if the backorder date got changed but you guessed it, they never did. I call and get different answers from different people each time b/c it is a call center that works with MANY designers and they do not work for DY. They field questions from 30 different websites. I am SO close to cancelling my order and telling them where to shove it. I have always loved DY jewelry but their CS sucks! Just a warning for anyone thinking about buying a backordered product from DY. I know I will never again!
fashion16 OP Member Joined: Apr 2007 Posts: 2,015

May 17th, 2009, 09:33 PM	#2
sjunky13 send cash!!! Joined: Dec 2006 Location: Bohemian Grove Posts: 8,141	There is a necklace I want on the site. It keeps getting pushed back for shipping. Today i saw it said it wasnt going to be avaliable ever. LOL. so I called a store and they have it. Do you have a dy store near you/ If not they ship too.
	__________________

May 17th, 2009, 09:41 PM	#3
fashion16 OP Member Joined: Apr 2007 Posts: 2,015	God, i wish I had a store near me but the closest is a 7 hour drive away. Let me guess, you want the diamond letter necklace too? They are totally jerking me around. I am close to cancelling the order & saying screw it.
fashion16 OP Member Joined: Apr 2007 Posts: 2,015

May 18th, 2009, 01:46 PM	#4
fashion16 OP Member Joined: Apr 2007 Posts: 2,015	So I was notified today that the necklace is backordered indifinately w/ no estimated ship date so I cancelled my order. The sales girl at the DY store I called said the pendant was 1/3 the size of a dime!!! Sjunky-Have you seen it IRL? Did you think it was that small?
fashion16 OP Member Joined: Apr 2007 Posts: 2,015

May 19th, 2009, 01:02 PM	#5
ahertz Member Joined: Jul 2007 Location: Los Angeles Posts: 4,251	I'm so sorry this is happening to you--what TERRIBLE customer service!! I'm fortunate that I have DY boutiques near me, but I did order one piece by phone from and SA that I like in LV and it arrived very quickly.
	__________________

May 19th, 2009, 02:16 PM	#6
fashion16 OP Member Joined: Apr 2007 Posts: 2,015	yeah, ordering over the phone from an actual store seems to be the way to go. I will never attempt to shop DY.com again. Rediculous.
fashion16 OP Member Joined: Apr 2007 Posts: 2,015

May 21st, 2009, 11:05 PM	#7
sjunky13 send cash!!! Joined: Dec 2006 Location: Bohemian Grove Posts: 8,141	No.I want the 40 inch bijoux necklace. it has black beads, pearls and crystalbeads in silver. You can order from a store and have them ship it. or try neiman marcus.com and see if they have it or a retailer. GL. sorry the cs suck! Its hard to get good help. I must say the DY store in King of Prussia the sa's are the BEST. Use Claudia, she is the niceest and most helpfull sa ever!!!!
	__________________

May 23rd, 2009, 11:36 AM	#8
BelleofBaubles Member Joined: Apr 2009 Location: Salt Lake City, UT Posts: 19	Fashion16, the letter necklace is really that small. I saw them in the Orlando store about 2 weeks ago. I personally like dainty jewelry but if you're looking for something large, these aren't the way to go. I believe the Orlando store (or any DY for that matter) will ship out items they have in store. That might be a better choice than trying to go through the website.

May 23rd, 2009, 12:16 PM	#9
fashion16 OP Member Joined: Apr 2007 Posts: 2,015	I called the Austin TX store and spoke to a SA that was super nice. I did a charge send and she sent it overnight for FREE because of all of the hassle I went through with the website !!! I got the necklace and I love it!
fashion16 OP Member Joined: Apr 2007 Posts: 2,015

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