Anything You've Ever Wanted To Know About Tiffany's

[elle tee]

Well I took my bowl in today and they accepted it with no problems.... except it's almost $100 to polish it! It's pretty scratched up, though, so it needs some professional attention, after this I can do it myself. Thanks for the info, TD.

[arkouneo]

Do you have any stories to share? Preferably funny or horror ones.

[csewallh]

I'm also curious to know how well the Frank Gehry line sells, does Elsa Peretti sell more?
I Elsa Peretti's designs. Also did you ever had anyone try to haggle on prices?

[blingaling]

Congrats and wishing you the very best on all of your future endeavors!

[TylerDurden]

Originally Posted by peace43

Hi! Is the Frank Gehry collection a big seller for Tiffany? I don't really like any of the pieces in this collection, so I was wondering how well does the Gehry line sell for Tiffany? Is the Else Peretti silver line of jewelry one of the best sellers? (My favorite!) or does the Paloma Picasso line of silver jewelry sell better? Also, does Tiffany have any new designers that they'll be introducing? Thx!

The Frank Gehry collection was doing really well when it first came out but it has really died down in my opinion. I personally think it's because they don't market it well enough and for some reason they discontinued all the good designs and kept all the junk ones. But my perspective is based off of just my store, so it could be popular in one region and not in another. I have a feeling though that they don't put much thought into their decisions to discontinue a particular piece.
I would say Peretti is the best of all the designer sales-wise but I have a feeling that it also depends on the part of the world you're in. Also we tend to see sales coming in waves, meaning it's popular for a while, then it dies down, and then it's popular again. I haven't heard of any new designers coming up and I doubt there will be any very soon. Before Gehry was Picasso which was like 30 years ago

[TylerDurden]

Originally Posted by csewallh

I'm also curious to know how well the Frank Gehry line sells, does Elsa Peretti sell more? I Elsa Peretti's designs. Also did you ever had anyone try to haggle on prices?

People try to haggle on prices pretty often but we don't lower our prices unless it's a pretty significant piece, usually $100k plus.

[TylerDurden]

Originally Posted by margaritaxmix

Congrats on graduating! I got a silver necklace from there about 2 years ago. If I go in, will they clean it for free or do I have to pay?

They will usually dip it in silver cleaner and and steam it for free. To actually polish it there is a charge and it may need to be sent away. Unfortunately I can't give you a definite answer on this because Tiffany's does not have a consistent policy in regard to this. It could vary from store to store, and it's pretty annoying because I always felt that they should have a consistent policy so that all customers get the same experience.
I would recommend going into the store and asking them to "dip" it and there shouldn't be a charge. If you ask them to polish it they may charge you and you might have to leave it overnight at the very least

[ginag]

Congratulations on graduating and thanks for starting this thread!

I bought the pendant in my avatar, but think it might be too long. I paid for extra length; does Tiffany charge for shortening as well? Either way, is it something they can do in-house, or would they have to send it away? I also think that the pendant is 'catching 'on the chain every now and again; is it something they can look at or would it be more trouble than it's worth?

[TylerDurden]

Originally Posted by ginag

Congratulations on graduating and thanks for starting this thread! I bought the pendant in my avatar, but think it might be too long. I paid for extra length; does Tiffany charge for shortening as well? Either way, is it something they can do in-house, or would they have to send it away? I also think that the pendant is 'catching 'on the chain every now and again; is it something they can look at or would it be more trouble than it's worth?

When you buy a pendant brand new they will shorten it for free. If you have it lengthened and want to shorten it again I think there is a charge but I'm not sure because I've never done that before. In any case it should be a small charge (no more than $20.) Tiffany's doesn't have a jeweler in the store but some stores have a jeweler in the same city so it could just take a few days to have done. If no jeweler in the same city, has to be sent to NY and could take a couple weeks.

[barcreperie]

Tyler, have you heard any rumblings of Tiffany re-evaluating their 'no promotions, no discounts' policy? There sales are dismal and their stock is headed south in this economy, and I'm wondering if Tiffany is nimble enough to adapt to a new economic climate. Any thoughts on this?

[letsgoshopping]

Regarding getting the extra length on a necklace, how much does that usually cost for silver pieces?

[kookai-lola]

Congrats on graduating, it's a wonderful accomplishment...

I am wondering if Tiffany's allows ring upgrades. I got my e-ring there three years ago (classic Tiffany setting) and my DH mentioned that he is thinking we should upgrade my ring.

I am too lazy to call customer service and found your thread and thought I would ask... Thanks, in advance, for your help :)

[Nancy in VA]

Congratulations on graduating.
I was wondering if you have any interesting stories about your customers? Were there ever really wealthy people who dressed sloppily? Were the SAs rude to them? How do you size up a customer when they walk in? I used to live in Princeton and all the rich people there dressed shabbily - no one showed off their wealth.

[kathyinjapan]

Originally Posted by kookai-lola

I am wondering if Tiffany's allows ring upgrades. I got my e-ring there three years ago (classic Tiffany setting) and my DH mentioned that he is thinking we should upgrade my ring.

Hey, yes they do offer upgrades. This is what my SA told me:

Quote:

Yes, T&Co does offer a one time upgrade on Engagement rings. The upgrade has to be twice the price of the original purchase (if the original price is $10,000 the upgrade has to be $20.000). There is a service fee also that can be up to 15%. This amount would be subtracted from the price of your ring. The balance would then be applied to the new purchase. We would also need the lab report, valuation, etc with your ring at time of upgrade.

hope this helps! What are you thinking of upgrading to? Just a bigger carat size or a change of style?

[TylerDurden]

Originally Posted by barcreperie

Tyler, have you heard any rumblings of Tiffany re-evaluating their 'no promotions, no discounts' policy? There sales are dismal and their stock is headed south in this economy, and I'm wondering if Tiffany is nimble enough to adapt to a new economic climate. Any thoughts on this?

I haven't heard anything of the sort and personally I think it would be a bad idea. Not discounting your products is actually a very smart marketing move and it builds brand the brand's image. It is safe to say that the Tiffany brand is one of their best assets and discounting their products could undermine this. This strategy also works well for a lot of brands such as LV and Bose