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blueragdoll · Oct 28th, 2009, 07:23 PM

I was taking a closer look at the Frye Melissa Button boots I received this week and I noticed that one of the stitches running up the right boot is loose, kind of like something snagged it and pulled it up a little. Then on the left boot, there is a stitch that was jumped. Is it worth it to exchange the boots? Or is this normal? Thanks!

balihai88 · Oct 28th, 2009, 07:52 PM

I am super anal about this kind of stuff, even though I know scuffs and other marks are bound to happen with wear. I wouldn't mind if I got them on sale but if I paid full price for them, especially for boots like these that are not cheap, I'd want them to be perfect. Can you order another pair and then send the defective ones back?

blueragdoll · Oct 29th, 2009, 10:45 AM

Thanks for your input. I want these boots to last for years and not fall apart at the seams! I think I might call Nordstrom and see if I can exchange them without any extra charges. I just wonder if this is normal for these boots and I'm being too picky!

klj · Oct 29th, 2009, 11:01 AM

I definitely would try to exchange for another pair...I wouldn't like that either..esp. for the price of boots..

ahertz · Oct 29th, 2009, 01:13 PM

Nordstrom will definitely exchange them for you without charging you. It's totally not normal for boots in that price range.

blueragdoll · Oct 29th, 2009, 02:15 PM

Thanks! I've never bought expensive shoes before, so I wasn't sure what to expect. I'll definitely give Nordstrom a call!

blueragdoll · Oct 29th, 2009, 07:21 PM

Just got off the phone with Nordstrom. What great customer service they have! A new pair of boots is on the way. Thanks for your help!

balihai88 · Oct 31st, 2009, 10:37 AM

^ Yay! Hope this new pair is perfect, as they should be. Post modeling shots when you get them!

ldp · Nov 1st, 2009, 01:13 PM

Good outcome! I was also going to jump in and say that although leather can have some small variations (the animals were alive, after all), the stitching should always be perfect--that's a quality control issue. If I notice anything wrong with a shoe's construction, back it goes. Hope the second pair are just right!

blueragdoll · Nov 1st, 2009, 01:48 PM

Thanks! I also just found the perfect pair of skinny jeans this weekend, so I'm all set for tucked-in jeans and boots look! I will post pics when the new pair arrives. How do I post a picture? I'm on a Mac if it makes a difference.

Oct 28th, 2009, 07:23 PM	#1
blueragdoll OP Member Joined: Oct 2009 Posts: 27	Loose stitches on boots? I was taking a closer look at the Frye Melissa Button boots I received this week and I noticed that one of the stitches running up the right boot is loose, kind of like something snagged it and pulled it up a little. Then on the left boot, there is a stitch that was jumped. Is it worth it to exchange the boots? Or is this normal? Thanks!
blueragdoll OP Member Joined: Oct 2009 Posts: 27

Oct 28th, 2009, 07:52 PM	#2
balihai88 Member Joined: Jul 2006 Location: At the beach! Posts: 3,736	I am super anal about this kind of stuff, even though I know scuffs and other marks are bound to happen with wear. I wouldn't mind if I got them on sale but if I paid full price for them, especially for boots like these that are not cheap, I'd want them to be perfect. Can you order another pair and then send the defective ones back?
	__________________

Oct 29th, 2009, 10:45 AM	#3
blueragdoll OP Member Joined: Oct 2009 Posts: 27	Thanks for your input. I want these boots to last for years and not fall apart at the seams! I think I might call Nordstrom and see if I can exchange them without any extra charges. I just wonder if this is normal for these boots and I'm being too picky!
blueragdoll OP Member Joined: Oct 2009 Posts: 27

Oct 29th, 2009, 11:01 AM	#4
klj Member Joined: Jul 2009 Location: Portland, OR. Posts: 1,262	I definitely would try to exchange for another pair...I wouldn't like that either..esp. for the price of boots..
	__________________ ~My collection~ RM DG MAC/sig silver HW~RM Teal MAC~RM Teal MAM~RM BH zip MAM~RM DG MAM/silver HW LV Damier ebene Speedy 30 Coach lg Expresso Sabrina~ Coach Black leather Carly ~Wishlist~ SO: BBW MAM...(Jan..?) SO: Stonewash black mini B(soon!) thinking about a wine mattie ~wishing for a Deep Violet MAM~ (the LB exclusive with siggy hw) PLEASE PM me if you see one!

Oct 29th, 2009, 01:13 PM	#5
ahertz Member Joined: Jul 2007 Location: Los Angeles Posts: 4,252	Nordstrom will definitely exchange them for you without charging you. It's totally not normal for boots in that price range.
	__________________

Oct 29th, 2009, 02:15 PM	#6
blueragdoll OP Member Joined: Oct 2009 Posts: 27	Thanks! I've never bought expensive shoes before, so I wasn't sure what to expect. I'll definitely give Nordstrom a call!
blueragdoll OP Member Joined: Oct 2009 Posts: 27

Oct 29th, 2009, 07:21 PM	#7
blueragdoll OP Member Joined: Oct 2009 Posts: 27	Just got off the phone with Nordstrom. What great customer service they have! A new pair of boots is on the way. Thanks for your help!
blueragdoll OP Member Joined: Oct 2009 Posts: 27

Oct 31st, 2009, 10:37 AM	#8
balihai88 Member Joined: Jul 2006 Location: At the beach! Posts: 3,736	^ Yay! Hope this new pair is perfect, as they should be. Post modeling shots when you get them!
	__________________

Nov 1st, 2009, 01:13 PM	#9
ldp Member Joined: Aug 2008 Location: Virginia Posts: 99	Good outcome! I was also going to jump in and say that although leather can have some small variations (the animals were alive, after all), the stitching should always be perfect--that's a quality control issue. If I notice anything wrong with a shoe's construction, back it goes. Hope the second pair are just right!

Nov 1st, 2009, 01:48 PM	#10
blueragdoll OP Member Joined: Oct 2009 Posts: 27	Thanks! I also just found the perfect pair of skinny jeans this weekend, so I'm all set for tucked-in jeans and boots look! I will post pics when the new pair arrives. How do I post a picture? I'm on a Mac if it makes a difference.
blueragdoll OP Member Joined: Oct 2009 Posts: 27

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