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blueragdoll · Nov 4th, 2009, 04:58 PM

I am so bummed. Last week I posted about the Frye Melissa Button boots I received that had loose stitches. Nordstrom was great about exchanging them, and I was so excited to see that the replacements arrived today. When I opened the box, the first thing my eye went to was a cut in the leather near the top of one boot. It's not just a scrape, but more of a nick where a flap of leather is actually hanging off. Is Nordstrom going to be annoyed if I exchange them again? Ugh, this is why I hate shopping online. I just want my pretty boots!

klj · Nov 4th, 2009, 05:02 PM

Originally Posted by blueragdoll

I am so bummed. Last week I posted about the Frye Melissa Button boots I received that had loose stitches. Nordstrom was great about exchanging them, and I was so excited to see that the replacements arrived today. When I opened the box, the first thing my eye went to was a cut in the leather near the top of one boot. It's not just a scrape, but more of a nick where a flap of leather is actually hanging off. Is Nordstrom going to be annoyed if I exchange them again? Ugh, this is why I hate shopping online. I just want my pretty boots!

Its wierd about these Melissa's ...I ordered my first pair from Nordies online and they came with water stains and white stains all over them...had to return and get another pair(which were fine)...bizarre~ness.
I would exchange again for sure..a cut in the leather is unacceptable....awwww ..sorry!..that stinks!

plain jane doe · Nov 4th, 2009, 05:52 PM

Sorry to hear that, I've never seen that kind of damage on Fryes. You should definitely exchange them, and Nordies customer service is very good. I don't think they will make you feel bad for it at all.

blueragdoll · Nov 5th, 2009, 06:52 AM

I did an online chat with Nordstrom last night, and I can't say enough about their customer service. I'm not used to shopping at stores that are so incredibly helpful! They are exchanging the boots and the customer service person said she would make a note for the warehouse manager to inspect the boots before sending them out. This morning I check my email and got the order confirmation, and I see that they sent them out using next day shipping!

klj · Nov 5th, 2009, 08:07 AM

Originally Posted by blueragdoll

I did an online chat with Nordstrom last night, and I can't say enough about their customer service. I'm not used to shopping at stores that are so incredibly helpful! They are exchanging the boots and the customer service person said she would make a note for the warehouse manager to inspect the boots before sending them out. This morning I check my email and got the order confirmation, and I see that they sent them out using next day shipping!

They are great!!

Nov 4th, 2009, 04:58 PM	#1
blueragdoll OP Member Joined: Oct 2009 Posts: 27	Frye quality control? I am so bummed. Last week I posted about the Frye Melissa Button boots I received that had loose stitches. Nordstrom was great about exchanging them, and I was so excited to see that the replacements arrived today. When I opened the box, the first thing my eye went to was a cut in the leather near the top of one boot. It's not just a scrape, but more of a nick where a flap of leather is actually hanging off. Is Nordstrom going to be annoyed if I exchange them again? Ugh, this is why I hate shopping online. I just want my pretty boots!
blueragdoll OP Member Joined: Oct 2009 Posts: 27

Nov 4th, 2009, 05:52 PM	#3
plain jane doe Member Joined: Aug 2008 Posts: 1,584	Sorry to hear that, I've never seen that kind of damage on Fryes. You should definitely exchange them, and Nordies customer service is very good. I don't think they will make you feel bad for it at all.
plain jane doe Member Joined: Aug 2008 Posts: 1,584

Nov 5th, 2009, 06:52 AM	#4
blueragdoll OP Member Joined: Oct 2009 Posts: 27	I did an online chat with Nordstrom last night, and I can't say enough about their customer service. I'm not used to shopping at stores that are so incredibly helpful! They are exchanging the boots and the customer service person said she would make a note for the warehouse manager to inspect the boots before sending them out. This morning I check my email and got the order confirmation, and I see that they sent them out using next day shipping!
blueragdoll OP Member Joined: Oct 2009 Posts: 27

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