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sonya · Sep 25th, 2006, 12:07 AM

If you don't have a receipt, will Sephora still let you make a return or even exchange (ie same product but just different color)?

Thanks!

LouisLady · Sep 25th, 2006, 12:11 AM

they should! shouldnt be a problem...

sonya · Sep 25th, 2006, 12:28 AM

Anyone can confirm either way?

Couturegrl · Sep 25th, 2006, 12:32 AM

Sonya-- yes, they will. I used to work for them:) They just might have to look at your drivers license, etc. They probably won't give u a return, but DEFINITELY an exchange.:)

sonya · Sep 25th, 2006, 12:44 AM

Thanks so much. I got a bunch of Nars eyeshadows in colors I don't like. I just want different colors.

elle-mo · Sep 25th, 2006, 01:08 AM

I've returned lip gloss-unsealed that I bought on-line (never used of course) and they were very good about it. You should'nt have any probs, they have good customer service

sonya · Sep 25th, 2006, 01:27 AM

Would it be possible to exchange for different products? Like an eyeshadow for foundation? Or even get merchandise credit?

Michelle1025 · Sep 25th, 2006, 01:35 AM

Yah, can exchange it for something completely different. Or get a store credit.

CrazyBagLady · Sep 25th, 2006, 10:21 PM

[quote=elle-mo;922546]I've returned lip gloss-unsealed that I bought on-line (never used of course) and they were very good about it. You should'nt have any probs, they have good customer service[/quotse

sephora has always been good about that...its ULTA that has horrible return policy.

sonya · Sep 26th, 2006, 09:53 AM

What is ULTA?

IntlSet · Sep 26th, 2006, 10:40 AM

Sonya, ULTA is a chain-store that's like a lower-end Sephora. While they do carry some mid-range items (like Too Faced, Clinique), the bulk of their merchandise is lower-end (Revlon, Cover Girl, etc.).

I've exchanged items at Sephora with no problem... I think their return policy is pretty generous. Which NARs eyeshadow did you get?

sonya · Sep 26th, 2006, 03:08 PM

NARS April Fools and Sandra in the eye duos and Swing in the creme.

chanel princess · Sep 26th, 2006, 07:37 PM

with your receipt you get 90 days return on your form of payment
without receipt you can get a store credit back or exchange for another item indefinately

thequeenbee · Sep 27th, 2006, 09:10 AM

hi i used to work at sephora, they wont do returns but they'll definitely exchange it with something else

Twisted · Jan 16th, 2007, 05:04 PM

would they still exchange if i already open the item?

Sep 25th, 2006, 12:07 AM	#1
sonya OP Member Joined: Feb 2006 Posts: 5,300	Making a return at Sephora If you don't have a receipt, will Sephora still let you make a return or even exchange (ie same product but just different color)? Thanks!
sonya OP Member Joined: Feb 2006 Posts: 5,300

Sep 25th, 2006, 12:11 AM	#2
LouisLady Member Joined: May 2006 Location: Cali Posts: 6,638	Re: Making a return at Sephora they should! shouldnt be a problem...
	__________________ It's been 3 years since I've joined TPF! time really flys- i updated this siggy above months ago and its almost 4 years now!

Sep 25th, 2006, 12:28 AM	#3
sonya OP Member Joined: Feb 2006 Posts: 5,300	Re: Making a return at Sephora Anyone can confirm either way?
sonya OP Member Joined: Feb 2006 Posts: 5,300

Sep 25th, 2006, 12:32 AM	#4
Couturegrl Addicted to Tiffany's Joined: Apr 2006 Location: Arizona Posts: 8,182	Re: Making a return at Sephora Sonya-- yes, they will. I used to work for them:) They just might have to look at your drivers license, etc. They probably won't give u a return, but DEFINITELY an exchange.:)
	__________________ Chihuahua (and Chihuahua Mix!!) Snob Only 1 out of 10 dogs born ever get a home. Only 1 out of 12 cats born ever find a home. 800 dogs & cats are KILLED each HOUR in the U.S. because there are not enough homes for them. Spay and neuter your pets! Do NOT buy dogs from pet stores...rescue, rescue, rescue! Help save a life at www.dogsindanger.com

Sep 25th, 2006, 12:44 AM	#5
sonya OP Member Joined: Feb 2006 Posts: 5,300	Re: Making a return at Sephora Thanks so much. I got a bunch of Nars eyeshadows in colors I don't like. I just want different colors.
sonya OP Member Joined: Feb 2006 Posts: 5,300

Sep 25th, 2006, 01:08 AM	#6
elle-mo Member Joined: Jun 2006 Posts: 328	Re: Making a return at Sephora I've returned lip gloss-unsealed that I bought on-line (never used of course) and they were very good about it. You should'nt have any probs, they have good customer service
elle-mo Member Joined: Jun 2006 Posts: 328

Sep 25th, 2006, 01:27 AM	#7
sonya OP Member Joined: Feb 2006 Posts: 5,300	Re: Making a return at Sephora Would it be possible to exchange for different products? Like an eyeshadow for foundation? Or even get merchandise credit?
sonya OP Member Joined: Feb 2006 Posts: 5,300

Sep 25th, 2006, 01:35 AM	#8
Michelle1025 Jeans and Heels Joined: Mar 2006 Location: Bay Area California Posts: 6,045	Re: Making a return at Sephora Yah, can exchange it for something completely different. Or get a store credit.

Sep 25th, 2006, 10:21 PM	#9
CrazyBagLady Member Joined: Feb 2006 Posts: 647	Re: Making a return at Sephora [quote=elle-mo;922546]I've returned lip gloss-unsealed that I bought on-line (never used of course) and they were very good about it. You should'nt have any probs, they have good customer service[/quotse sephora has always been good about that...its ULTA that has horrible return policy.
CrazyBagLady Member Joined: Feb 2006 Posts: 647

Sep 26th, 2006, 09:53 AM	#10
sonya OP Member Joined: Feb 2006 Posts: 5,300	Re: Making a return at Sephora What is ULTA?
sonya OP Member Joined: Feb 2006 Posts: 5,300

Sep 26th, 2006, 10:40 AM	#11
IntlSet Bonjour! Joined: Jan 2006 Location: Chicago Posts: 12,989	Re: Making a return at Sephora Sonya, ULTA is a chain-store that's like a lower-end Sephora. While they do carry some mid-range items (like Too Faced, Clinique), the bulk of their merchandise is lower-end (Revlon, Cover Girl, etc.). I've exchanged items at Sephora with no problem... I think their return policy is pretty generous. Which NARs eyeshadow did you get?
	__________________ www.drinkmorechampagne.com

Sep 26th, 2006, 03:08 PM	#12
sonya OP Member Joined: Feb 2006 Posts: 5,300	Re: Making a return at Sephora NARS April Fools and Sandra in the eye duos and Swing in the creme.
sonya OP Member Joined: Feb 2006 Posts: 5,300

Sep 26th, 2006, 07:37 PM	#13
chanel princess Addict Joined: Aug 2006 Location: Toronto Posts: 1,167	Re: Making a return at Sephora with your receipt you get 90 days return on your form of payment without receipt you can get a store credit back or exchange for another item indefinately
	__________________ ~ My Collection // Twitter ~

Sep 27th, 2006, 09:10 AM	#14
thequeenbee Im addicted! Dont help! Joined: Nov 2005 Posts: 222	Re: Making a return at Sephora hi i used to work at sephora, they wont do returns but they'll definitely exchange it with something else

Jan 16th, 2007, 05:04 PM	#15
Twisted - souled.out - Joined: Jun 2006 Location: SoCal Posts: 1,103	Re: Making a return at Sephora would they still exchange if i already open the item?
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