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Old Sep 25th, 2006, 12:07 AM   #1
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Default Making a return at Sephora
If you don't have a receipt, will Sephora still let you make a return or even exchange (ie same product but just different color)?

Thanks!
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Old Sep 25th, 2006, 12:11 AM   #2
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they should! shouldnt be a problem...
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Old Sep 25th, 2006, 12:28 AM   #3
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Default Re: Making a return at Sephora
Anyone can confirm either way?
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Old Sep 25th, 2006, 12:32 AM   #4
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Default Re: Making a return at Sephora
Sonya-- yes, they will. I used to work for them:) They just might have to look at your drivers license, etc. They probably won't give u a return, but DEFINITELY an exchange.:)
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Old Sep 25th, 2006, 12:44 AM   #5
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Default Re: Making a return at Sephora
Thanks so much. I got a bunch of Nars eyeshadows in colors I don't like. I just want different colors.
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Old Sep 25th, 2006, 01:08 AM   #6
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Default Re: Making a return at Sephora
I've returned lip gloss-unsealed that I bought on-line (never used of course) and they were very good about it. You should'nt have any probs, they have good customer service
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Old Sep 25th, 2006, 01:27 AM   #7
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Default Re: Making a return at Sephora
Would it be possible to exchange for different products? Like an eyeshadow for foundation? Or even get merchandise credit?
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Old Sep 25th, 2006, 01:35 AM   #8
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Default Re: Making a return at Sephora
Yah, can exchange it for something completely different. Or get a store credit.
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Old Sep 25th, 2006, 10:21 PM   #9
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Default Re: Making a return at Sephora
[quote=elle-mo;922546]I've returned lip gloss-unsealed that I bought on-line (never used of course) and they were very good about it. You should'nt have any probs, they have good customer service[/quotse

sephora has always been good about that...its ULTA that has horrible return policy.
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Old Sep 26th, 2006, 09:53 AM   #10
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What is ULTA?
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Old Sep 26th, 2006, 10:40 AM   #11
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Default Re: Making a return at Sephora
Sonya, ULTA is a chain-store that's like a lower-end Sephora. While they do carry some mid-range items (like Too Faced, Clinique), the bulk of their merchandise is lower-end (Revlon, Cover Girl, etc.).

I've exchanged items at Sephora with no problem... I think their return policy is pretty generous. Which NARs eyeshadow did you get?
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Old Sep 26th, 2006, 03:08 PM   #12
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NARS April Fools and Sandra in the eye duos and Swing in the creme.
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Old Sep 26th, 2006, 07:37 PM   #13
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Default Re: Making a return at Sephora
with your receipt you get 90 days return on your form of payment
without receipt you can get a store credit back or exchange for another item indefinately
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Old Sep 27th, 2006, 09:10 AM   #14
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Default Re: Making a return at Sephora
hi i used to work at sephora, they wont do returns but they'll definitely exchange it with something else
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Old Jan 16th, 2007, 05:04 PM   #15
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would they still exchange if i already open the item?
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