Will Tano repair a bag?

girliemonster · Jul 31st, 2008, 11:49 PM

I've been reading about Tano bags on this forum for at least the past 2 months, but this is my first post. I had been longing for a green Tano bag and finally found what I thought would be the perfect bag for me, a green Tano Sexbomb, on eBay. The seller had good feedback and advertised the bag as being barely used. It arrived today. I fell in love. However, the seller had the straps set on a short setting. When I lengthened the straps, I noticed that one of the Tano studs (?) on the top of one of the front pocket straps is missing. It appears to have fallen off. Needless to say, I'm disappointed. I've already contacted the Seller but was wondering whether, if I contact Tano, they will repair the bag? I'd really prefer to keep the bag so long as it can be repaired.

kmh1190 · Aug 1st, 2008, 02:34 AM

I don't believe that Tano will do bag repairs although this will have to be confirmed by TE. You could find a leather shop who may be able to replace the piece if you are going to keep the bag. Otherwise I say to discuss your options with the seller. Sexbombs pop up on eBay all the time, alot of them are new without pieces falling off. I hope you can get this sorted out!

TygerKitty · Aug 1st, 2008, 03:45 AM

From the tanobag website:

What happens when I have an issue with my Tano bag ?
We hope you never do. But, because all of our bags are crafted by the human hand an occasional issue may arise. We're all human. In that case bring your bag back to the retail store where you purchased it and we'll take it from there. Each retailer has a different store policy. We work with the retailer to make sure you're happy and that you stay a loyal Tano bag fan.

http://www.tanobag.com/faq.cfm

LizCordova · Aug 1st, 2008, 07:26 AM

I have a Goody Messenger Bag which I purchased brand new from
a Tano Etailer. One of the rivets fell off which really made me
upset after three months of having the bag. I took it to three
cobblers and none had the tools necessary to repair my bag. I
finally called Tano and explained the problem. They advised me that
they had the tool and that I should send my bag to them for repair.
I sent it in and I received my bag last week and it is repaired perfectly.

purses and gold · Aug 1st, 2008, 10:23 AM

Unless you got it super cheap, I would ask for a refund. Sexbombs are for sale everywhere. I had a problem with an irregular VVG I got on eBay that was listed as NWT. I had to file a paypal dispute, but I did get a refund. Good luck!

avp · Aug 1st, 2008, 02:10 PM

Quote:

Originally Posted by LizCordova

I have a Goody Messenger Bag which I purchased brand new from
a Tano Etailer. One of the rivets fell off which really made me
upset after three months of having the bag. I took it to three
cobblers and none had the tools necessary to repair my bag. I
finally called Tano and explained the problem. They advised me that
they had the tool and that I should send my bag to them for repair.
I sent it in and I received my bag last week and it is repaired perfectly.

I had a similar experience and they were so nice about fixing it. (Also, they must have cleaned it, because it looked gorgeous when I got it back.) I'd say, contact the seller and see if she'd make any concession helping you ship back to tano for the repair.

girliemonster · Aug 1st, 2008, 07:04 PM

The seller was really great and has offered me a refund. But, yes, I did get a really good deal on this bag as I used the live.com 25% cashback and my eBay coupon. And, I really love this bag so I hate to return it and risk not being able to buy a similar one.

I contacted Tano and they are willing to repair it for me, so I think that's the option I'm going to pursue (it's a rivet that fell off of mine, too). Thanks so much to all of you who responded. As I mentioned, I've been reading your posts for a while and have fallen in love with Tano bags thanks to you (the photos are so awesome!).

TygerKitty · Aug 2nd, 2008, 12:48 AM

Very awesome! Glad tano is standing behind their product and repairing it for you! Take before and after pics!!!!

fafnir · Aug 2nd, 2008, 01:47 PM

Quote:

Originally Posted by girliemonster

The seller was really great and has offered me a refund. But, yes, I did get a really good deal on this bag as I used the live.com 25% cashback and my eBay coupon. And, I really love this bag so I hate to return it and risk not being able to buy a similar one.

I contacted Tano and they are willing to repair it for me, so I think that's the option I'm going to pursue (it's a rivet that fell off of mine, too). Thanks so much to all of you who responded. As I mentioned, I've been reading your posts for a while and have fallen in love with Tano bags thanks to you (the photos are so awesome!).

That's great! Enjoy your bag!

Miss Bev · Aug 2nd, 2008, 01:48 PM

Congrats! I love my sexbombs! Post some pics before you send it off if you can! I haven't seen the green yet.

Jul 31st, 2008, 11:49 PM	#1
girliemonster Member Location: New Jersey	Will Tano repair a bag? I've been reading about Tano bags on this forum for at least the past 2 months, but this is my first post. I had been longing for a green Tano bag and finally found what I thought would be the perfect bag for me, a green Tano Sexbomb, on eBay. The seller had good feedback and advertised the bag as being barely used. It arrived today. I fell in love. However, the seller had the straps set on a short setting. When I lengthened the straps, I noticed that one of the Tano studs (?) on the top of one of the front pocket straps is missing. It appears to have fallen off. Needless to say, I'm disappointed. I've already contacted the Seller but was wondering whether, if I contact Tano, they will repair the bag? I'd really prefer to keep the bag so long as it can be repaired.

Aug 1st, 2008, 02:34 AM	#2
kmh1190 Too many flip-flops! Location: Northern California/Central Valley	I don't believe that Tano will do bag repairs although this will have to be confirmed by TE. You could find a leather shop who may be able to replace the piece if you are going to keep the bag. Otherwise I say to discuss your options with the seller. Sexbombs pop up on eBay all the time, alot of them are new without pieces falling off. I hope you can get this sorted out! __________________ Banned-Can look but cannot buy/touchDefinitely !! This time I mean it! Post ban wants: Tano Streetwalker, RM Devote Tote

Aug 1st, 2008, 03:45 AM	#3
TygerKitty shopaholic Location: Colorado	From the tanobag website: What happens when I have an issue with my Tano bag ? We hope you never do. But, because all of our bags are crafted by the human hand an occasional issue may arise. We're all human. In that case bring your bag back to the retail store where you purchased it and we'll take it from there. Each retailer has a different store policy. We work with the retailer to make sure you're happy and that you stay a loyal Tano bag fan. http://www.tanobag.com/faq.cfm __________________ "Life may not be the party we hoped for, but while we're here we should dance." My collection: http://forum.purseblog.com/your-bag-showcase/tygerkittys-addiction-370238.html Are you artsy and crafty!? Come support the creation of a new arts and crafts subforum! http://forum.purseblog.com/feedback-dropbox/crafties-to-unite-376611-5.html

Aug 1st, 2008, 10:23 AM	#5
purses and gold Purse Lover	Unless you got it super cheap, I would ask for a refund. Sexbombs are for sale everywhere. I had a problem with an irregular VVG I got on eBay that was listed as NWT. I had to file a paypal dispute, but I did get a refund. Good luck! __________________ Shop on!

Aug 1st, 2008, 07:04 PM	#7
girliemonster Member Location: New Jersey	Thanks, everyone! The seller was really great and has offered me a refund. But, yes, I did get a really good deal on this bag as I used the live.com 25% cashback and my eBay coupon. And, I really love this bag so I hate to return it and risk not being able to buy a similar one. I contacted Tano and they are willing to repair it for me, so I think that's the option I'm going to pursue (it's a rivet that fell off of mine, too). Thanks so much to all of you who responded. As I mentioned, I've been reading your posts for a while and have fallen in love with Tano bags thanks to you (the photos are so awesome!).

Aug 1st, 2008, 07:26 AM	#4
LizCordova Member	I have a Goody Messenger Bag which I purchased brand new from a Tano Etailer. One of the rivets fell off which really made me upset after three months of having the bag. I took it to three cobblers and none had the tools necessary to repair my bag. I finally called Tano and explained the problem. They advised me that they had the tool and that I should send my bag to them for repair. I sent it in and I received my bag last week and it is repaired perfectly.

Aug 2nd, 2008, 12:48 AM	#8
TygerKitty shopaholic Location: Colorado	Very awesome! Glad tano is standing behind their product and repairing it for you! Take before and after pics!!!! __________________ "Life may not be the party we hoped for, but while we're here we should dance." My collection: http://forum.purseblog.com/your-bag-showcase/tygerkittys-addiction-370238.html Are you artsy and crafty!? Come support the creation of a new arts and crafts subforum! http://forum.purseblog.com/feedback-dropbox/crafties-to-unite-376611-5.html

Aug 2nd, 2008, 01:48 PM	#10
Miss Bev Blue Morph Location: Youngstown OH	Congrats! I love my sexbombs! Post some pics before you send it off if you can! I haven't seen the green yet.