Tano Customer service?

sleepysox · Oct 5th, 2008, 06:19 AM

I emailed them over a week ago (maybe even 2) to ask about stockists of the 'Cover to Cover' who had ordered it in raspberry or grape, but have had no response.

Is this usual?

How long do they usually take to reply?

Hope someone can help,

Sally

LizCordova · Oct 5th, 2008, 08:58 AM

I would write to them again with your question. I usualy get an answer in a few days. Tano is a small company and their staff mainly deals with orders from retailers and the like. From my understanding they are a small
mom and pop operation and are not equipped to handle alot of email from
consumers. I would keeep trying though as your email might have fallen through the cracks.

TygerKitty · Oct 5th, 2008, 11:02 AM

I didn't receive an answer to one of my emails until probably at least a week or more later and one email they never responded to (although it didn't require a response). They likely won't respond over the weekend so I would give it all of Monday and if no response, then email again. Good luck!

sleepysox · Oct 5th, 2008, 12:35 PM

Thanks ladies, I'll try again on Thursday/ Friday, on my days off.

musicgirl · Oct 5th, 2008, 10:07 PM

I also emailed about the Cover to Cover back in August and never got a reply.

beeb · Oct 5th, 2008, 10:11 PM

Have you tried e-mailing MHB to ask if she will order it for you? (If she can, that is.)

sleepysox · Oct 6th, 2008, 01:49 PM

Quote:

I also emailed about the Cover to Cover back in August and never got a reply.

That's such bad CS

Beeb- I hadn't thought of that. I'll give it a go on Friday (just in case Tano email back in the meantime).

It's a shame and a bit ironic if they don't reply- they have such strict rules about who can be online stockists- like having great CS etc, yet they don't practice what they preach.

tano expert · Oct 6th, 2008, 04:08 PM

I would suggest that you call or email someone directly (ie diane, 914 241 0628, ext 1, email diane@tanobag.com )to inquire about the stockists of a particular bag.

Unfortunately, if you email the general service@tanobag.com , your email will often get burried, from what I hear.

TygerKitty · Oct 6th, 2008, 04:23 PM

Thanks for the info TE! I had a reply soon after I sent my email to the general email address but it is nice to have someone to direct your question to!

sleepysox · Oct 6th, 2008, 04:52 PM

Thanks for that TE!!

Oct 5th, 2008, 06:19 AM	#1
sleepysox Mrs Cullen Location: Dorset, UK	Tano Customer service? I emailed them over a week ago (maybe even 2) to ask about stockists of the 'Cover to Cover' who had ordered it in raspberry or grape, but have had no response. Is this usual? How long do they usually take to reply? Hope someone can help, Sally

Oct 5th, 2008, 11:02 AM	#3
TygerKitty shopaholic Location: Colorado	I didn't receive an answer to one of my emails until probably at least a week or more later and one email they never responded to (although it didn't require a response). They likely won't respond over the weekend so I would give it all of Monday and if no response, then email again. Good luck! __________________ "Life may not be the party we hoped for, but while we're here we should dance." My collection: http://forum.purseblog.com/your-bag-showcase/tygerkittys-addiction-370238.html Are you artsy and crafty!? Come support the creation of a new arts and crafts subforum! http://forum.purseblog.com/feedback-dropbox/crafties-to-unite-376611-5.html

Oct 5th, 2008, 10:11 PM	#6
beeb love my Tanos!	Have you tried e-mailing MHB to ask if she will order it for you? (If she can, that is.) __________________

Oct 6th, 2008, 04:23 PM	#9
TygerKitty shopaholic Location: Colorado	Thanks for the info TE! I had a reply soon after I sent my email to the general email address but it is nice to have someone to direct your question to! __________________ "Life may not be the party we hoped for, but while we're here we should dance." My collection: http://forum.purseblog.com/your-bag-showcase/tygerkittys-addiction-370238.html Are you artsy and crafty!? Come support the creation of a new arts and crafts subforum! http://forum.purseblog.com/feedback-dropbox/crafties-to-unite-376611-5.html

Oct 5th, 2008, 08:58 AM	#2
LizCordova Member	I would write to them again with your question. I usualy get an answer in a few days. Tano is a small company and their staff mainly deals with orders from retailers and the like. From my understanding they are a small mom and pop operation and are not equipped to handle alot of email from consumers. I would keeep trying though as your email might have fallen through the cracks.

Oct 5th, 2008, 12:35 PM	#4
sleepysox Mrs Cullen Location: Dorset, UK	Thanks ladies, I'll try again on Thursday/ Friday, on my days off.

Oct 5th, 2008, 10:07 PM	#5
musicgirl Member Location: Deep South	I also emailed about the Cover to Cover back in August and never got a reply.

Oct 6th, 2008, 04:08 PM	#8
tano expert luv2shop!!!	I would suggest that you call or email someone directly (ie diane, 914 241 0628, ext 1, email diane@tanobag.com )to inquire about the stockists of a particular bag. Unfortunately, if you email the general service@tanobag.com , your email will often get burried, from what I hear.

Oct 6th, 2008, 04:52 PM	#10
sleepysox Mrs Cullen Location: Dorset, UK	Thanks for that TE!!