Stonewash Blue Nikki arrived but not perfect...

jackieusc · Aug 25th, 2008, 06:52 PM

I came home from work to find a box that looked like it went through a war zone and had been taped back up again. It was a reused box with someone else's return info on it to RM. I sure don't want my info going to anyone like that. It looked like it had been a return, the plastic bag it came in was very wrinkled and used. I still had hopes, thinking maybe they were just trying to recycle, but the bag has slight imperfections in the leather that look like they were "fixed". Almost like burn marks or deep scratches, but very slight. It is something that could happen with a few weeks wear. Other than the 4 or so small fixed marks, the bag is gorgeous.
I don't know if I should keep it or send it back for a "new" replacement. I think spending full price, that the bag and even the packaging it came in should look GREAT! Is that too much to ask or am I being a brat?
Ugh, just don't know what to do. Especially since they might not even have a bag to replace it with since this was a special order.
Any suggestions? I'll take some pics with my phone after dinner.
boo!

hannahbananab · Aug 25th, 2008, 06:53 PM

hmmm... I am very concerned about your description of the packing materials, not to mention the scuffs on the bag! I am very picky about the condition of my bags... and I think that paying full price + shipping should warrant decent packing materials and a "new" bag.... would love to see pics if you can....

Contessa · Aug 25th, 2008, 06:54 PM

Send it back pronto.

The packaging sounded like a complete disaster. This came directly from RM????

jackieusc · Aug 25th, 2008, 06:58 PM

^^^ yes, came directly from RM. will take pics now and want to know if I am just being picky about the leather condition.

Contessa · Aug 25th, 2008, 07:01 PM

Hmmmm.......this sounds very bizarre. I can't imagine she sends her bags to celebs in this condition, do ya think??

desiprinzess718 · Aug 25th, 2008, 07:02 PM

Sorry to hear that jackie. Definitely PM RM Maven or contact Cory and send it back!

seven7 · Aug 25th, 2008, 07:14 PM

I'm with everyone else on this, send it back ASAP. Especially if you paid full price the bag should be in new condition, covered up scuffs DEFINITELY do not make the bag fall in this category. You are the customer, so definitely let them know immediately, and send it back.

stillsearching · Aug 25th, 2008, 07:15 PM

Oh lord, not again!!

I want to see pictures - but honestly, and I am speaking from experience here, probably just return in and come to terms with the reality that you may not get the bag you want.

This is just so sad.

Loquita · Aug 25th, 2008, 07:23 PM

jackieusc,

I am so sorry about this! Take several good pics to document it and send them to Cory AND Codi to let them know how the box/bag look...this stinks.

No, on second thought -- it SUCKS.

And I have to agree with stillsearching in that you might just want to return the bag ASAP and ask for your $ back. Whether or not you will get it back in a timely fashion is another question entirely, unfortunately.

I wonder if RM/RM.com is aware that so many of us are less than thrilled with their CS? And if so, do they even care?

ead_angel · Aug 25th, 2008, 07:27 PM

I'm really sorry! It shouldn't be packaged like that, but the condition of the bag is what is most important. If you aren't happy with the bag, then send it back.

Miss Bev · Aug 25th, 2008, 07:30 PM

Sheesh! here we go again!

Send it back. That packaging and the scuff marks are unacceptable. Do people ever actually settle for a scuffed up bag if they paid $600?? It makes me feel like people must since they keep trying to pull it off and hope the person just accepts it! They are no longer that new of a company plus these standards are absurd for even a new business. There is really no excuse!

Sorry this happened to you! I hope you get your $ back or a new bag!

tanmon · Aug 25th, 2008, 07:33 PM

Quote:

Originally Posted by jackieusc

I came home from work to find a box that looked like it went through a war zone and had been taped back up again. It was a reused box with someone else's return info on it to RM. I sure don't want my info going to anyone like that. It looked like it had been a return, the plastic bag it came in was very wrinkled and used. I still had hopes, thinking maybe they were just trying to recycle, but the bag has slight imperfections in the leather that look like they were "fixed". Almost like burn marks or deep scratches, but very slight. It is something that could happen with a few weeks wear. Other than the 4 or so small fixed marks, the bag is gorgeous.
I don't know if I should keep it or send it back for a "new" replacement. I think spending full price, that the bag and even the packaging it came in should look GREAT! Is that too much to ask or am I being a brat?
Ugh, just don't know what to do. Especially since they might not even have a bag to replace it with since this was a special order.
Any suggestions? I'll take some pics with my phone after dinner.
boo!

wow, boo is right. i support rm's efforts to recycle shipping materials because the last thing our planet needs is yet another landfill clogged with recyclable cardboard boxes and styrafoam peanuts. however rm shoud have some discretion and recognize customers' right to privacy so remove the previous customer's shipping label and securely wrap the bag with care.

and please post pics of the bag --- there doesn't seem to be anything slight about your description of the new bag's burn marks and deep scratches?

Loquita · Aug 25th, 2008, 07:37 PM

^ITA with your comments about recycling shipping materials -- in fact, I would love it if RM did this on a regular basis, as long as customer privacy is respected and all of the packing materials are sufficiently sturdy.

stillsearching · Aug 25th, 2008, 07:37 PM

Quote:

Originally Posted by Contessa

Hmmmm.......this sounds very bizarre. I can't imagine she sends her bags to celebs in this condition, do ya think??

haha - Hayden and the Gossip Girls are most definitely NOT getting damaged goods.

scoobiesmomma · Aug 25th, 2008, 07:52 PM

UNACCEPTABLE!!! I say send it back and get what you paid for, a new and PERFECT bag!!! You will never be happy with the imperfections, and you shouldn't have to! Once again, RM's QC has failed terribly...seems like this is more and more becoming the norm!

Aug 25th, 2008, 06:52 PM	#1
jackieusc Member Location: Chicago's Beautiful North shore	Stonewash Blue Nikki arrived but not perfect... I came home from work to find a box that looked like it went through a war zone and had been taped back up again. It was a reused box with someone else's return info on it to RM. I sure don't want my info going to anyone like that. It looked like it had been a return, the plastic bag it came in was very wrinkled and used. I still had hopes, thinking maybe they were just trying to recycle, but the bag has slight imperfections in the leather that look like they were "fixed". Almost like burn marks or deep scratches, but very slight. It is something that could happen with a few weeks wear. Other than the 4 or so small fixed marks, the bag is gorgeous. I don't know if I should keep it or send it back for a "new" replacement. I think spending full price, that the bag and even the packaging it came in should look GREAT! Is that too much to ask or am I being a brat? Ugh, just don't know what to do. Especially since they might not even have a bag to replace it with since this was a special order. Any suggestions? I'll take some pics with my phone after dinner. boo! __________________ Enjoying my Duo! Looking forward to the new matties and mini matties!

Aug 25th, 2008, 06:53 PM	#2
hannahbananab Member	hmmm... I am very concerned about your description of the packing materials, not to mention the scuffs on the bag! I am very picky about the condition of my bags... and I think that paying full price + shipping should warrant decent packing materials and a "new" bag.... would love to see pics if you can.... __________________ http://www.theanimalrescuesite.com Click every day to help homeless animals for FREE! "The golden opportunity you are seeking is in yourself. It is not in your environment, it is not in luck or chance, or the help of others; it is in yourself alone." – Orison Swett Marden

Aug 25th, 2008, 06:58 PM	#4
jackieusc Member Location: Chicago's Beautiful North shore	^^^ yes, came directly from RM. will take pics now and want to know if I am just being picky about the leather condition. __________________ Enjoying my Duo! Looking forward to the new matties and mini matties!

Aug 25th, 2008, 07:02 PM	#6
desiprinzess718 Rebecca Minkoff Mod Location: Alpharetta, GA	Sorry to hear that jackie. Definitely PM RM Maven or contact Cory and send it back! __________________ Rebecca Minkoff's amazing leathers: www.rebeccaminkoff.com Balenciaga's amazing styles: www.balenciaga.com Love Quotes Scarves in every color Tory Burch Revas in every color MY RM COLLECTION Rebecca Minkoff Sample sale: December 4th - 6th in Los Angeles Rebecca Minkoff Sample Sale: December 12th - 13th in San Francisco

Aug 25th, 2008, 07:14 PM	#7
seven7 Member Location: FL	I'm with everyone else on this, send it back ASAP. Especially if you paid full price the bag should be in new condition, covered up scuffs DEFINITELY do not make the bag fall in this category. You are the customer, so definitely let them know immediately, and send it back. __________________ If I could I would list: Chanel Black Caviar Jumbo Chanel White Caviar Classic Flap Gucci Grey Medium Boston Aviatrix Mulberry Maxi Mabel When I can I will: Rebecca Minkoff MAC (color unknown) Rebecca Minkoff Matinee (light grey)

Aug 25th, 2008, 06:54 PM	#3
Contessa Member	Send it back pronto. The packaging sounded like a complete disaster. This came directly from RM????

Aug 25th, 2008, 07:01 PM	#5
Contessa Member	Hmmmm.......this sounds very bizarre. I can't imagine she sends her bags to celebs in this condition, do ya think??

Aug 25th, 2008, 07:15 PM	#8
stillsearching Member Location: Long Island, NY	Oh lord, not again!! I want to see pictures - but honestly, and I am speaking from experience here, probably just return in and come to terms with the reality that you may not get the bag you want. This is just so sad. __________________ Patiently awaiting: Erin & Kerry in Brown Croc and Black Croc, Chocolate Woven MAB and an Almond MAC still searching for the perfect bag

Aug 25th, 2008, 07:23 PM	#9
Loquita Seeing R-E-D Location: Massachusetts	jackieusc, I am so sorry about this! Take several good pics to document it and send them to Cory AND Codi to let them know how the box/bag look...this stinks. No, on second thought -- it SUCKS. And I have to agree with stillsearching in that you might just want to return the bag ASAP and ask for your $ back. Whether or not you will get it back in a timely fashion is another question entirely, unfortunately. I wonder if RM/RM.com is aware that so many of us are less than thrilled with their CS? And if so, do they even care? __________________ Lusting After: Bal: Tomato Shoulder; Mandarine & Sanguine CPs; RM: Black Studded Devote; Royal Nikki Sign up for the Royal Nikki Jan. Order: http://forum.purseblog.com/showthrea...errerid=127932 Join the revolution against eBay! Sign up for www.bonanzle.com with other TPF members today. Start listing your stuff for FREE.

Aug 25th, 2008, 07:27 PM	#10
ead_angel Fabulous Member Location: Northville, MI	I'm really sorry! It shouldn't be packaged like that, but the condition of the bag is what is most important. If you aren't happy with the bag, then send it back. __________________ Erica Check out my collection here: http://forum.purseblog.com/your-bag-...ml#post7432994

Aug 25th, 2008, 07:30 PM	#11
Miss Bev Blue Morph Location: Youngstown OH	Sheesh! here we go again! Send it back. That packaging and the scuff marks are unacceptable. Do people ever actually settle for a scuffed up bag if they paid $600?? It makes me feel like people must since they keep trying to pull it off and hope the person just accepts it! They are no longer that new of a company plus these standards are absurd for even a new business. There is really no excuse! Sorry this happened to you! I hope you get your $ back or a new bag!

Aug 25th, 2008, 07:37 PM	#13
Loquita Seeing R-E-D Location: Massachusetts	^ITA with your comments about recycling shipping materials -- in fact, I would love it if RM did this on a regular basis, as long as customer privacy is respected and all of the packing materials are sufficiently sturdy. __________________ Lusting After: Bal: Tomato Shoulder; Mandarine & Sanguine CPs; RM: Black Studded Devote; Royal Nikki Sign up for the Royal Nikki Jan. Order: http://forum.purseblog.com/showthrea...errerid=127932 Join the revolution against eBay! Sign up for www.bonanzle.com with other TPF members today. Start listing your stuff for FREE.

Aug 25th, 2008, 07:52 PM	#15
scoobiesmomma ♥♥♥RManiak♥♥♥ Location: West Coast, Florida	UNACCEPTABLE!!! I say send it back and get what you paid for, a new and PERFECT bag!!! You will never be happy with the imperfections, and you shouldn't have to! Once again, RM's QC has failed terribly...seems like this is more and more becoming the norm! __________________ Dreaming of a Chanel Coco Baby Cabas in Khaki!!!