Problems with quality + customer service--Would you hold off on buying another?

nauticalstar · Sep 24th, 2008, 08:24 PM

If you already have the bag and love it, I would keep it. A few people's bad experiences don't mean you are guaranteed to have a bad experience also. Just check your bag over carefully every so often to make sure everything still works/looks good, just like you would any other expensive purchase, and things should be fine.

I imagine that CS and the repair process will get better over time, so chances are if something did ever happen to your bag, things would go smoothly for you.

coffeelatte · Sep 24th, 2008, 08:45 PM

i want to see some photos of your cloud grey mam. I love that grey color!

Sep 24th, 2008, 08:24 PM	#16
nauticalstar Member	If you already have the bag and love it, I would keep it. A few people's bad experiences don't mean you are guaranteed to have a bad experience also. Just check your bag over carefully every so often to make sure everything still works/looks good, just like you would any other expensive purchase, and things should be fine. I imagine that CS and the repair process will get better over time, so chances are if something did ever happen to your bag, things would go smoothly for you.

Sep 24th, 2008, 08:45 PM	#17
coffeelatte Member	i want to see some photos of your cloud grey mam. I love that grey color!