Disappointed at FunkyLaLa Customer Service

mingtze · Aug 27th, 2008, 09:00 PM

Last Friday, Luna Boston was having sale for 20% off. I owned the Concord MAM but with that slouch leather, I want a bigger size. So I emailed FunkyLaLa and see if that will give me 20% off for the Concord MAB.

Then they emailed me back with the code 2 days later. The email was out on Sunday morning and I don't have a chance to check my email until 6pm but I placed my order immediately for the Concord MAB. I was so happy back then. I even received an email from FunkyLaLa staff responding to my 20% off request and thanking me for placing the order.

But then today, I was told it was all sold out. First of all, I wasn't informed about it was sold out until 3 whole days later. What's the wait for? Normal order would be ship the next day...I wonder would my bag was sold in-store to another person because my order wasn't processed in time. In addition, I would think nice customer service would have that bag reserve or on hold for me as I've expressed my interest on it before that discount code went out to everyone else (yeah, I know I'm asking a bit much).

So now, I don't have my Concord MAB...and I have no idea where to find this beauty again...

doppelganger · Aug 27th, 2008, 09:18 PM

I'm so sorry to hear that.
I am worrying about my order, too. The day before yesterday I ordered a cloud grey MAB but I haven't got any response since then. I checked their website, my order is still "pending". Well... I hope they are not playing tricks.

Maybe you could ask them to hold your order until they have new stock on concord MAB?

ead_angel · Aug 27th, 2008, 09:25 PM

^^Or ask that they put you on a wait list or something, if one gets returned, maybe they will still send it to you with the discount given the situation.

Same thing happened to me with an Iris MAC at Ravinstyle. It just happens.

tresjoliebags · Aug 27th, 2008, 10:15 PM

I had the exact same thing happen to me. I ordered the Concord Nikki (even checked the "availability" link on the site and noted 4 were still in stock) on Saturday --- order got processed, and then yesterday Lizzy came back and said they were all sold out. I was completely disappointed b/c I had another Nikki order from Luna Boston that I cancelled b/c I really wanted the Concord. Luckily, Lizzy has been helpful in trying to find me another color though so far, none sound appealing as Concord. Sorry to hear you've been through the same situation...it's always frustrating to get excited about a purchase and then realize you're not getting it.

Suzzeee · Aug 28th, 2008, 01:40 AM

I'm so sorry about that - I guess it happens, but must be frustrating for sure! I've bought two bags from them and Lizzy has been very helpful so I'm sure she'll do what she can to help you.

MrsShoeGal · Aug 28th, 2008, 01:49 AM

Yep I ordered from them too and have had zero confirmation i checked before I placed the order and there were 2 available now when I try to get on the website it's down. I hope I get what I ordered! :(

ivysun · Aug 28th, 2008, 01:58 AM

The concord MAB still shows available on the website.. maybe someone cancel their order?

mingtze · Aug 28th, 2008, 03:31 AM

Hi everyone, thanks for the feedback.

There is someone broken on FunkyLaLa's site. The stock has always been showing 2 for Concord MAB for the past 4 days. Guess it just didn't get updated...and not accurate. I really hate this thou, reminded me of Barney's always showing up sold out items.

I will stay on the list and hopefully someone may return it.

MrsShoeGal · Aug 28th, 2008, 02:48 PM

Ugh I jsut checked my account and it's still pending I ordered it on the 24 looks like I am not getting my bag either Why can't these sites have live ordering? You should be allowed to place an order if you don't have stock. :(

I don't think I am gettign my bag from LB either I see it's not on the site this morning and no comfirmation email.

scoobiesmomma · Aug 28th, 2008, 03:03 PM

This is really a bummer, I am sorry to hear...I am sure you will run across one in the future!

ivysun · Aug 28th, 2008, 03:24 PM

Quote:

Originally Posted by MrsShoeGal

Ugh I jsut checked my account and it's still pending I ordered it on the 24 looks like I am not getting my bag either Why can't these sites have live ordering? You should be allowed to place an order if you don't have stock. :(

I don't think I am gettign my bag from LB either I see it's not on the site this morning and no comfirmation email.

I order from them before and I thought their customer service was awesome!! try to email them.. they ususally reply within hours.

ashsin · Aug 28th, 2008, 06:22 PM

Im sorry to hear abt ur issue with them.. I actually thought their CS was pretty good

MrsShoeGal · Aug 28th, 2008, 07:06 PM

Good news annoucment LB has shipped my order!!! WOOT

Still no word from FLL I emailed them at 10:20 this morning.

tresjoliebags · Aug 28th, 2008, 07:12 PM

Quote:

Originally Posted by MrsShoeGal

Good news annoucment LB has shipped my order!!! WOOT

Still no word from FLL I emailed them at 10:20 this morning.

Good news! LB always seems to come through. Hope your FLL order gets processed.

BTW: What did you get from LB? A new RM?

MrsShoeGal · Aug 28th, 2008, 07:13 PM

Yes 2 new ones out with the old in with the new!

Aug 27th, 2008, 09:00 PM	#1
mingtze Member	Disappointed at FunkyLaLa Customer Service Last Friday, Luna Boston was having sale for 20% off. I owned the Concord MAM but with that slouch leather, I want a bigger size. So I emailed FunkyLaLa and see if that will give me 20% off for the Concord MAB. Then they emailed me back with the code 2 days later. The email was out on Sunday morning and I don't have a chance to check my email until 6pm but I placed my order immediately for the Concord MAB. I was so happy back then. I even received an email from FunkyLaLa staff responding to my 20% off request and thanking me for placing the order. But then today, I was told it was all sold out. First of all, I wasn't informed about it was sold out until 3 whole days later. What's the wait for? Normal order would be ship the next day...I wonder would my bag was sold in-store to another person because my order wasn't processed in time. In addition, I would think nice customer service would have that bag reserve or on hold for me as I've expressed my interest on it before that discount code went out to everyone else (yeah, I know I'm asking a bit much). So now, I don't have my Concord MAB...and I have no idea where to find this beauty again... Last edited by mingtze; Aug 27th, 2008 at 09:26 PM.

Aug 27th, 2008, 09:25 PM	#3
ead_angel Fabulous Member Location: Northville, MI	^^Or ask that they put you on a wait list or something, if one gets returned, maybe they will still send it to you with the discount given the situation. Same thing happened to me with an Iris MAC at Ravinstyle. It just happens. __________________ Erica Check out my collection here: http://forum.purseblog.com/your-bag-...ml#post7432994

Aug 28th, 2008, 01:40 AM	#5
Suzzeee Proud Belenista Location: California	I'm so sorry about that - I guess it happens, but must be frustrating for sure! I've bought two bags from them and Lizzy has been very helpful so I'm sure she'll do what she can to help you. __________________ Wish List BE's new Hobo 2 in Navy, BE TMA in Petrol (ordered), RM Studded Devote Tote in Almond (on pre-order), Ignes Purple Ostrich Sophia (orderd), BE Clutch in Mulberry Python

Aug 28th, 2008, 01:49 AM	#6
MrsShoeGal Member Location: West Coast	Yep I ordered from them too and have had zero confirmation i checked before I placed the order and there were 2 available now when I try to get on the website it's down. I hope I get what I ordered! :( __________________ *Minkies are always on top........* MUST FIND!!!!!! Grape mini nikki or jammin purple whatever must have it! kimber's new noir nikki old silver hardware! CL's auction photo.

Aug 28th, 2008, 02:48 PM	#9
MrsShoeGal Member Location: West Coast	Ugh I jsut checked my account and it's still pending I ordered it on the 24 looks like I am not getting my bag either Why can't these sites have live ordering? You should be allowed to place an order if you don't have stock. :( I don't think I am gettign my bag from LB either I see it's not on the site this morning and no comfirmation email. __________________ *Minkies are always on top........* MUST FIND!!!!!! Grape mini nikki or jammin purple whatever must have it! kimber's new noir nikki old silver hardware! CL's auction photo.

Aug 27th, 2008, 09:18 PM	#2
doppelganger Member	I'm so sorry to hear that. I am worrying about my order, too. The day before yesterday I ordered a cloud grey MAB but I haven't got any response since then. I checked their website, my order is still "pending". Well... I hope they are not playing tricks. Maybe you could ask them to hold your order until they have new stock on concord MAB?

Aug 27th, 2008, 10:15 PM	#4
tresjoliebags Member Location: California	I had the exact same thing happen to me. I ordered the Concord Nikki (even checked the "availability" link on the site and noted 4 were still in stock) on Saturday --- order got processed, and then yesterday Lizzy came back and said they were all sold out. I was completely disappointed b/c I had another Nikki order from Luna Boston that I cancelled b/c I really wanted the Concord. Luckily, Lizzy has been helpful in trying to find me another color though so far, none sound appealing as Concord. Sorry to hear you've been through the same situation...it's always frustrating to get excited about a purchase and then realize you're not getting it.

Aug 28th, 2008, 01:58 AM	#7
ivysun Member	The concord MAB still shows available on the website.. maybe someone cancel their order?

Aug 28th, 2008, 03:31 AM	#8
mingtze Member	Hi everyone, thanks for the feedback. There is someone broken on FunkyLaLa's site. The stock has always been showing 2 for Concord MAB for the past 4 days. Guess it just didn't get updated...and not accurate. I really hate this thou, reminded me of Barney's always showing up sold out items. I will stay on the list and hopefully someone may return it.

Aug 28th, 2008, 03:03 PM	#10
scoobiesmomma ♥♥♥RManiak♥♥♥ Location: West Coast, Florida	This is really a bummer, I am sorry to hear...I am sure you will run across one in the future! __________________ Dreaming of a Chanel Coco Baby Cabas in Khaki!!!

Aug 28th, 2008, 06:22 PM	#12
ashsin Member	Im sorry to hear abt ur issue with them.. I actually thought their CS was pretty good

Aug 28th, 2008, 07:06 PM	#13
MrsShoeGal Member Location: West Coast	Good news annoucment LB has shipped my order!!! WOOT Still no word from FLL I emailed them at 10:20 this morning. __________________ *Minkies are always on top........* MUST FIND!!!!!! Grape mini nikki or jammin purple whatever must have it! kimber's new noir nikki old silver hardware! CL's auction photo.

Aug 28th, 2008, 07:13 PM	#15
MrsShoeGal Member Location: West Coast	Yes 2 new ones out with the old in with the new! __________________ *Minkies are always on top........* MUST FIND!!!!!! Grape mini nikki or jammin purple whatever must have it! kimber's new noir nikki old silver hardware! CL's auction photo.