Welcome to The Purse Forum.

missyanne · Oct 17th, 2009, 06:25 PM

This is my fourth RM purchase but the only one that I've actually kept. I was really excited to get this in the mail and when it arrived on Thursday, I checked it out immediately as soon as I got home - everything looked good. I put my stuff it in and got it ready for Friday. Yesterday was the first time I used the bag and I'm 99.9% positive I didn't walk into anything and the MAC didn't get caught onto anything either. Just now, I was really bored so I went to take another look at her and noticed this rip/tear by the side seam.

I have no idea if it was already there before and it just got worse after one day's use or did it just happen yesterday? Regardless, it shouldn't have happened. I can't send it back to LB because well, I've already used it and because I took off the security tag already. So... my question now is.. has this ever happened to anyone else? What should I do with my MAC now? Any quick fixes? I might be crazy but I am seriously thinking of using some crazy glue right now.

I'm keeping my fingers crossed that the 2nd MAC I purchased (waiting for it in the mail) won't be flawed or my RM days might be over.

xIcyBluex · Oct 17th, 2009, 06:28 PM

Oh no! Don't use crazy glue!! I would contact Codi @ RM and see if they can arrange a repair for you. You will have to pay the $20 shipping to get it back though. If you don't want to wait (I'm not sure of their turnaround time but last year it took abt 2 months for people to get their bags back) I would suggest looking up a cobbler locally and see what he can do for you. It would be a much cheaper and faster option IMO.

Desi · Oct 17th, 2009, 06:31 PM

Sorry to hear this! I would definitely say this is a defective bag, You can email Sarah who is the CS manager at RM now and she will email you a prepaid shipping label to send your bag in to be repaired or replaced free of charged. Her email is sarahjeanne@rebeccaminkoff.com

You definitely DON'T want to super glue it.

jsenning · Oct 17th, 2009, 06:40 PM

It would be worth it to email LB as well - this is something that doesn't develop in a day, they might cut you some slack and work out the repair for you.

missyanne · Oct 17th, 2009, 06:44 PM

Thank you everyone for your quick replies! I just sent Sarah an e-mail and I'll send one to LB now as well.

I'm just hoping it won't get worse and won't happen throughout other parts of the bag.

Desi · Oct 17th, 2009, 06:49 PM

If you bought it from LB, then they should let you exchange it. This has to be an isolated issue with the haze leather, i haven't seen a single QC issue pop up on them yet!

baghag411 · Oct 18th, 2009, 12:56 AM

Oh no! I'm so sorry to hear this. I hope you are able to get it replaced!!

besabonita · Oct 18th, 2009, 01:12 AM

Let us know what you find out, and how it gets worked out.

TXGirlie · Oct 18th, 2009, 03:37 AM

Maybe RM sewed the leather in too close to the edge, and it popped out. It seems like it would be hard to get that kind of rip on a haze bag from using it.

mel_mel1004 · Oct 18th, 2009, 04:55 AM

^ oh no!!! it does look like a manufacturers problem where the leather piece wasn't cut well and was sewn poorly. Contact LB since you purchased through them - they should be able to exchange faulty items for a brand new one - GL!!

pinkboudoir · Oct 18th, 2009, 08:57 AM

I am sorry it happened to you but like the rest mentioned, it sure is a quality issue. I am sure LB would be able to exchange it for you. GL!

skydive nikki · Oct 18th, 2009, 09:47 AM

I am new to RM. Does this type of thing happen often?

kdo · Oct 18th, 2009, 10:24 AM

No not in my experience, nikki. Enjoy your new bags!

Originally Posted by skydive nikki

I am new to RM. Does this type of thing happen often?

missyanne - I hope you get a fix to this soon!

skydive nikki · Oct 18th, 2009, 10:26 AM

Thanks Kdo! That is good news. I keep looking at them. I want a MAB now! I'm obsessed!!!

TXGirlie · Oct 18th, 2009, 12:08 PM

You haven't seen the QC thread yet Nikki? It has mostly issues with older bags, so if you are buying those, you should have a read.

Oct 17th, 2009, 06:25 PM	#1
missyanne OP Member Joined: Mar 2006 Location: NY/NJ Posts: 3,089	A little disappointed with RM quality... This is my fourth RM purchase but the only one that I've actually kept. I was really excited to get this in the mail and when it arrived on Thursday, I checked it out immediately as soon as I got home - everything looked good. I put my stuff it in and got it ready for Friday. Yesterday was the first time I used the bag and I'm 99.9% positive I didn't walk into anything and the MAC didn't get caught onto anything either. Just now, I was really bored so I went to take another look at her and noticed this rip/tear by the side seam. I have no idea if it was already there before and it just got worse after one day's use or did it just happen yesterday? Regardless, it shouldn't have happened. I can't send it back to LB because well, I've already used it and because I took off the security tag already. So... my question now is.. has this ever happened to anyone else? What should I do with my MAC now? Any quick fixes? I might be crazy but I am seriously thinking of using some crazy glue right now. I'm keeping my fingers crossed that the 2nd MAC I purchased (waiting for it in the mail) won't be flawed or my RM days might be over.
	__________________ Patiently waiting for... 2nd round Black Quilted Patent MAC Last edited by Desi; Oct 17th, 2009 at 06:28 PM.

Oct 17th, 2009, 06:28 PM	#2
xIcyBluex I want it. Joined: Jul 2007 Location: In my closet of bags! Posts: 1,938	Oh no! Don't use crazy glue!! I would contact Codi @ RM and see if they can arrange a repair for you. You will have to pay the $20 shipping to get it back though. If you don't want to wait (I'm not sure of their turnaround time but last year it took abt 2 months for people to get their bags back) I would suggest looking up a cobbler locally and see what he can do for you. It would be a much cheaper and faster option IMO.
	__________________ ~~~~ not lusting over anything just loving what i have ^__^ ~~~~

Oct 17th, 2009, 06:31 PM	#3
Desi Rebecca Minkoff Mod Joined: Dec 2007 Location: Alpharetta, GA Posts: 17,940	Sorry to hear this! I would definitely say this is a defective bag, You can email Sarah who is the CS manager at RM now and she will email you a prepaid shipping label to send your bag in to be repaired or replaced free of charged. Her email is sarahjeanne@rebeccaminkoff.com You definitely DON'T want to super glue it.
	__________________ In LOVE with my new Miu Miu Zaffiro Coffer

Oct 17th, 2009, 06:40 PM	#4
jsenning :D Joined: Jul 2007 Location: Dalaran Posts: 2,067	It would be worth it to email LB as well - this is something that doesn't develop in a day, they might cut you some slack and work out the repair for you.
	__________________ iWoW... do you?

Oct 17th, 2009, 06:44 PM	#5
missyanne OP Member Joined: Mar 2006 Location: NY/NJ Posts: 3,089	Thank you everyone for your quick replies! I just sent Sarah an e-mail and I'll send one to LB now as well. I'm just hoping it won't get worse and won't happen throughout other parts of the bag.
	__________________ Patiently waiting for... 2nd round Black Quilted Patent MAC

Oct 17th, 2009, 06:49 PM	#6
Desi Rebecca Minkoff Mod Joined: Dec 2007 Location: Alpharetta, GA Posts: 17,940	If you bought it from LB, then they should let you exchange it. This has to be an isolated issue with the haze leather, i haven't seen a single QC issue pop up on them yet!
	__________________ In LOVE with my new Miu Miu Zaffiro Coffer

Oct 18th, 2009, 12:56 AM	#7
baghag411 Got Blood? Joined: May 2008 Location: NorCal Posts: 9,776	Oh no! I'm so sorry to hear this. I hope you are able to get it replaced!!
	__________________ *ME AND L-U-V AT NEW MOON. . .*

Oct 18th, 2009, 01:12 AM	#8
besabonita Member Joined: Sep 2009 Location: Edmonds, WA Posts: 152	Let us know what you find out, and how it gets worked out.
	__________________ Currently Loving Everything Rebecca Minkoff & Treesje!

Oct 18th, 2009, 03:37 AM	#9
TXGirlie Lovin Purple! Joined: Jul 2008 Location: North Texas Posts: 9,610	Maybe RM sewed the leather in too close to the edge, and it popped out. It seems like it would be hard to get that kind of rip on a haze bag from using it.
	__________________ Looking for a MAGENTA MAC from the RM Fall 2009 Sample Sale! Plz. PM me if you see one for sale!

Oct 18th, 2009, 04:55 AM	#10
mel_mel1004 feeling content :) Joined: Dec 2007 Location: Melbourne, Australia Posts: 1,842	^ oh no!!! it does look like a manufacturers problem where the leather piece wasn't cut well and was sewn poorly. Contact LB since you purchased through them - they should be able to exchange faulty items for a brand new one - GL!!
	__________________

Oct 18th, 2009, 08:57 AM	#11
pinkboudoir Loves COLOURS!!! Joined: May 2006 Location: SUN-shine-y island Posts: 6,314	I am sorry it happened to you but like the rest mentioned, it sure is a quality issue. I am sure LB would be able to exchange it for you. GL!
	__________________ More pictures of my Bags here! away on vacation

Oct 18th, 2009, 09:47 AM	#12
skydive nikki HH hoarder Joined: Mar 2009 Location: Detroit Rock City Posts: 3,345	I am new to RM. Does this type of thing happen often?
	__________________ Desperately seeking a plum havana, prune or plum gaza,black patent pomp,and metallic indigo pomp! Join the SO for MA Hobo in Original ROYAL Blue w/ SILVER HW! http://forum.purseblog.com/rebecca-m...513167-30.html

Oct 18th, 2009, 10:26 AM	#14
skydive nikki HH hoarder Joined: Mar 2009 Location: Detroit Rock City Posts: 3,345	Thanks Kdo! That is good news. I keep looking at them. I want a MAB now! I'm obsessed!!!
	__________________ Desperately seeking a plum havana, prune or plum gaza,black patent pomp,and metallic indigo pomp! Join the SO for MA Hobo in Original ROYAL Blue w/ SILVER HW! http://forum.purseblog.com/rebecca-m...513167-30.html

Oct 18th, 2009, 12:08 PM	#15
TXGirlie Lovin Purple! Joined: Jul 2008 Location: North Texas Posts: 9,610	You haven't seen the QC thread yet Nikki? It has mostly issues with older bags, so if you are buying those, you should have a read.
	__________________ Looking for a MAGENTA MAC from the RM Fall 2009 Sample Sale! Plz. PM me if you see one for sale!

Welcome to The Purse Forum.

Our Purse Forum, or TPF, is the #1 online social network for everything designer handbag related. Join over 200,000 enthusiastic members in this friendly community and start engaging in the discussion today.