Hi guys,

I bought a PS SMALL KEEPALL fr HGBags in Feb and just realised today (!! yes i know, today) the piece I got didn't come with the metal cladding on the handle. I'm not so familiar with PS but loved the look of it here that's why I bought one from Erica when she had one of the usual weekend codes for discount.

Honestly, I haven't used the purse much for many reasons. But today I was looking at pictures of new keepalls here and that's when it hit me that my piece is missing the gunmetal piece on the handle! My first thought was maybe it had fallen off since I received it, but remembered immediately that I did take photos of the bag when it was first out of the box to photograph it.

I tried to attach photos but cant seem to do it. Will try again. (mine is a 2012 small smoke one with the gold clasp.)

Anyway, I've written to Erica already telling her Im very upset and waiting for explanation and a way to resolve this. Everyone has had only nice things to say about her and so I'm hoping this will soon be set right. Im feeling so low, feel like crying honestly.

Does anyone else have a Keepall that doesn't have the gun metal piece on the front handle?

Hi, there has been Keep All:s without the gun metal piece on the handle (I think it was on NET-A-PORTER) but most of them has the metal piece. It's nothing wrong with your KA, they are handmade and some batches were made without the metal piece.

Thank you for the comforting words Elliespurse but honestly, mine will seem like a fake now, doesn't it? I've always noticed that piece of metal on the PS handle of a keepall and I dont know for the life of me why I completely glossed over it in my own bag!!!

First time I buy a bag online and this is what happens. :(

Told my girlfriend about it and she cheekily says, 'now you know why it was cheaper. Comes with less metal is why.' argggh.

^Yes it's annoying when you expected it to have the metal piece, perhaps Erica could do a favorable trade-in for a new one with the tag? I'm not sure how I would do, I know it's real but it depends how much I want the other one.

Originally Posted by pejo

Thank you for the comforting words Elliespurse but honestly, mine will seem like a fake now, doesn't it? I've always noticed that piece of metal on the PS handle of a keepall and I dont know for the life of me why I completely glossed over it in my own bag!!! First time I buy a bag online and this is what happens. :( Told my girlfriend about it and she cheekily says, 'now you know why it was cheaper. Comes with less metal is why.' argggh.

So sorry to hear that! I bought mine from Erica and mine came with the metal clasp...

Both mine from Erica have one, but my friend has a black LKA that I think she bought directly from PS and it doesn't. She didn't realize there was supposed to be one until she saw mine!

Here's another one without metal piece. It's the traveller.

Oh, that's too bad. It's still so beautiful, but I understand why you're dismayed. My LKA has that silver piece on the handle and it's a little accent I just ADORE.

I have a violet SKA from last year with silver hardware. it has a silver metal piece on a handle. hope your situation get solved soon.

Originally Posted by Micole

Oh, that's too bad. It's still so beautiful, but I understand why you're dismayed. My LKA has that silver piece on the handle and it's a little accent I just ADORE.

I agree... It makes it that much more special.

Is it possible for Erica to do an exchange? From what I remember, all her SKA photos have the metal piece on the handle. You could say that your product doesn't match the picture? Although Erica offers it for such a great price...!