Originally Posted by FrankieP
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WARNING: Don't look at these pics if you're eating or about to..
I have to share the condition of this poor, poor Mulberry, it's just staggering how somebody could be so disgusting, let alone with what would once have been a beautiful bag. I bought a Large Mabel on ebay that was listed as 'gorgeous' and said to be in 'excellent condition'. When it arrived I was shocked to pick up a squashed brown paper parcel and not the large box you'd expect for a big bag like this.. when I got home and opened what was left of the paper covering, the shock deepened.
The bag hadn't been stuffed, and instead had just been basically flattened any old how, and the straps weren't even laid down carefully, both were bent up. It was then in its dustbag, then in bubblewrap and brown paper, so of course it arrived utterly crushed with deep creases to the handles and body of the bag.
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The next thing I noticed was how the top front part was folded down.. in the auction listing it looked to have a deep crease there, as though she always had it folded down for some reason. I messaged her before the auction ended to check whether that's how it was or if it was just the picture, and she said it was just the picture: "Just the photos. The leather is in perfect condition. I myself am very fussy about the grain of leather. There are no bends or folds in the leather, either natural or because it has been used. Many thanks belle x" Well someone's telling porkies, because not only does that top part always want to fold down and refuses to sit flat, it's also been folded for so long that the front side has stretched, bubbling up when I do try to make it sit properly.
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Then, bracing myself, I looked inside. I was staggered at what I found.. I've been buying and selling designer bags a long time, and have never seen something so disgusting. Who the hell would let this much filth build up without caring about it, let alone then send it on to somebody else in this state?!
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YES, THAT IS A BIT OF POPCORN IN THAT LAST SHOT!!!! Larger images are available here, for those with the strength of stomach.. click through each pic to expand.
The outside of the bag shows a lot of wear, including one dirty grimy bald spot, and the leather is so soft and broken in that it was hard to get it to open up properly for a good look, it just had no structure or strength left in it and has obviously been given a good flogging. And yet this bag was listed as being "in excellent condition", haha!! I don't mind buying a used bag so long as it's advertised according to its true condition - oh, and CLEAN - just can't believe that anyone could be so classless as to treat a decent bag like a Mulberry in such a disgusting way.
Her response (see below) was just as classless and cheap, she focused on the fact that it was squashed in transit and COMPLETELY ignored the revolting state in which she kept it, as well as the fact that her listing did not include inside shots. She clearly cannot comprehend the simple premise that you should take care to send something so that it arrives in the condition in which it was bought - obviously it's her responsibility to ensure it arrives safely, just as it's her responsibility to clean her nail clippings, crud, grime, mouldering hairs, and food out of the bag before she sends it. It looks as though she ate out of the thing - I'm surprise it made it through customs, you can just imagine the bacteria in there! 
"Unfortunately, the buyer is very upset with her purchase. But I listed the bag on e bay showing its excellent and true condition. I regard myself as a very thorough buyer and seller on e bay, I am well trusted and it's very rare apart from this occasion to be disputed.I was upset to hear such comments about the bag, as to me this clearly wasn't how I ever send any of my items. I don't lie in my listings and always show many photographs to help the buyer buy in confidence. If at any point the bag was damaged in delivery, this is out of my hands. I am absolutely standing by the fact that this bag was sold in excellent condition, I am not accepting responsibility of a full refund.Belle"
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How awful i wold be hopping mad.
The inside is so
its common coutesy (for me it is anyway) to at least clean it up b4 selling it and package it appropriately.
I wouldnt let my bag get in to such a state and im not the tidest of people at all times.
I do hope you sort something out.
If not you could sell it again clean it up and describe it as it is.
Paypal should have taken your side.
Let us know what happens.
