Dear all,

After reading all these threads about quality issues with the bow bag and personally experiencing them myself, I thought it may be useful to summarize what I have found out about the purses.

I have two bows, one from Neiman and the other from Saks.

Neiman is willing to do an exchange/credit. They will even arrange for Fedex to pick up. However, there is a catch. If your bow is a sold out color, they cannot guarantee an exact replacement. Hence, I am seriously debating whether to risk sending my cera bow back. I do not like the talco color and leather and prefer the rich cream leather of the cera.

Secondly, Neiman cannot guarantee that the replacement bow will not have the same quality issues. If you find that your new bow has the same issues, then you will need to go through the exchange/refund route again.

Same with Saks.

Another option is to send your bow in to the respective stores for REPAIR. The stores cannot guarantee the turnaround time.

The last option is to repair your bow yourself. :(

The Saks representative did say that we are NOT the first customers to complain. Apparently, they get all kinds of complaints for all kinds of designer accessories.

Looking at my bow now makes me very sad.

i can totally feel for you...i'm having the same dilemma...i love the bag...but do i love it enough to hide myself from seeing the cracks??

i don't know!

I just can't believe MIU MIU/PRADA are making such gorgeous and EXPENSIVE bags in such poor quality and material...

I love the bow so much I might just IGNORE the damages and the fact I spent so much money on it

linpaddy, do you still own both of your bows?

I think Prada/Miu Miu has a responsibility to insure their products are up to standard. $1200 for a poorly built bag is ridiculous.

annaversary:

I still have my two bows. I gave my blush bow to my sister but kept the Cera.

I'm still debating whether to return the bows.

I really love the bows! I thought I could live with the issues on my blush but now that my cera is splitting, I can't ignore the issue anymore.

My DH wants me to return at least one of them. He said that a purse should make us happy and not cause us distress. He doesn't feel that I can truly enjoy the bows without being bothered by the splits. I mean, he's right. I'm getting paranoid about using the bow now.

I still have a few days to decide if I want to keep the bow.

This is so sad. I was just thinking about asking my DH to get me a black bow but he dislikes the bow now after all these heartaches!

My DH also said something very funny but true. He said that the forum is kinda like Sex and the City but for purses! I'm glad that we could all get together to talk about our purses even if we can't meet in real life!

linpaddy, To be honest, I think I'm most likely keeping my bow despite the damages I love this bag so much, but I heard in another thread THERE ARE NEW BOWS COMING OUT? But they're in a pink/purplish & blue/greenish color. I <3 my alluminio one. What color is the CERA? Do you have any pictures?

I'm curious and cluess, what does DH stand for I'm guessing husband or boyfriend?

My boyfriend is really upset about this too. He knows I've been wanting this bag for the longest time and when I told him about the splits, he said it COSTS way TOO MUCH for this to happen. He believes quality is everything, especially depending on it's costs...

Let me know what your going to do with your bow(s)!
Is your sister also returning the one you gave her?

I THE PURSE FORUM!
I feel so great here and to be able to talk about HANDBAGS! AND PURSES! with everyone here! None of my friends understand my obsession... they smack me everytime I spend my money on a purse. BUT ALL THE tFP GALS HERE UNDERSTAND ONE ANOTHER

Thanks to linpaddy for making an overall thread.

For anyone who's interested, these previous threads mention many of the same quality issues of the Miu Miu bow bag:
quality of miu miu bags
OMG! same thing happening to my allumino bow satchel!
My BRAND NEW baBy is already *DAMAGED!
My battled 'bow'
calling all bow satchel owners...scratch issues!

Originally Posted by annaversary

linpaddy, To be honest, I think I'm most likely keeping my bow despite the damages I love this bag so much, but I heard in another thread THERE ARE NEW BOWS COMING OUT? But they're in a pink/purplish & blue/greenish color. I <3 my alluminio one. What color is the CERA? Do you have any pictures? Cera is a cream color. Not pure white but a warm milk color. No grey undertones. My bow kinda reminds me of a fat plushy milk cow...hee! I'm curious and cluess, what does DH stand for I'm guessing husband or boyfriend? Stands for Dear Husband/Hubby. My boyfriend is really upset about this too. He knows I've been wanting this bag for the longest time and when I told him about the splits, he said it COSTS way TOO MUCH for this to happen. He believes quality is everything, especially depending on it's costs... My DH is of the same opinion. However, he knows that once I like something, I can't let it go! Let me know what your going to do with your bow(s)! Is your sister also returning the one you gave her? I'm sending my Cera bow for repairs. Prada recommended a really good leather place and I will be sending Neiman Marcus a bill! The leather edges can be resealed! My sister can choose to do whatever she wants with the blush since I gave it to her. Unfortunately, it appears that she barely uses it although she insisted on having it! LOL! I THE PURSE FORUM! I feel so great here and to be able to talk about HANDBAGS! AND PURSES! with everyone here! None of my friends understand my obsession... they smack me everytime I spend my money on a purse. BUT ALL THE tFP GALS HERE UNDERSTAND ONE ANOTHER

Hee Hee. I know what you mean. Who else can we talk to about our obsessions? I know how it feels to desire a really beautiful purse but have nobody to talk to. I can't talk to my colleagues...they'll think that I'm crazy. And my friends balk at purses more expensive than a Coach.

It's not even about having a brand name purse. Just the joy and giddy anticipation of having something nice, something that you really like.

The weather in LA has been fantastic and my Cera bow shone like a cream puff today! It was so clean looking and soft. Perfect for the sunny weather, a cute blouse and capris (I know it's technically still winter but who cares)!

I'll post modeling picts of the cream bow soon. Rumor has it that the coffer will be available in some really delicious color, namely, a light pink and a soft plum. I may get that instead of another bow.

Annaversary...

Since you decided on keeping the bow... can you call your SA and tell her the bow you got was damaged but do not want to return it because there are no acceptable replacements colorwise and so, can they apply a discount towards your purchase??? I know they would give you that when you are buying the purse... so I don't see why they can't ring you up again with the discount applied.

Just a thought...

marose28, I appreciate your concern and I will do as you suggest

Your right. This damage does deserve some DISCOUNT. But I'm going to wait on the EXCHANGE bag and see if that one is LESS damaged. Because the SCRATCH on top of my bag is bothering me more than the rips on the edges. The rips on the edges aren't noticable unless you stretch it, but the scratch ON THE bag is really bothering me.

If the other bag is also damaged, I'm asking for a discount.

I'd be interested to hear feedback from the person who does the actual repair.

I'm finding it very difficult to believe that good leather.....quality leather will crack or split after one day of minimal use. Something's not quite right here.

I'd be contacting Miu Miu/Prada....forget the SA's.....they don't know much. Go straight to the source.....or as close to it as you can.

My SA said that the bows just aren't being sealed properly. You'd think they would have gotten the hang of it by now!

I'm sure many people complained about this issue. It's just up to PRADA/MIU MIU TO FIX IT! I mean, the coffer doesn't have these problems Why the beautiful bow