Quality Control Issues??? Call 212 664-0010

Contessa · Mar 11th, 2008, 11:00 AM

Ladies,

I spoke with a very nice gentleman named "Donny" at the head office of Prada New York who is unaware of any quality control issues re: Fairy Bag and Miu Miu Bow Satchel.

I've emailed and given him a link to the forum here and hopefully he can address or speak to some of the issues with respect to quality control- or lack of.

If anyone wishes to call and make a complaint/comment, please call 212 664-0010

The SA's can't be held responsible. Prada/Miu Miu must be informed asap.

Hope this helps.

rensky · Mar 11th, 2008, 12:29 PM

i called Donny and he wasn't of much help. he said he has never heard of those problems yet.

Claudia · Mar 11th, 2008, 02:33 PM

i am on phone with Donny now...he is a doll....................the final thing he said was that.issue is being addressed and new and improved Fairy will be flying in.....you can put your name on waitlist with Danny or with local dept. store boutique, now, he said

first at start of our conversation, he says, though, "yes, i have heard that happening in the dept. stores..." i am like, wtf? like, are you saying that Prada sent defective Fairies to the stores but perfect ones to the boutique? i explained the situation more succinctly to him, and got the above reassuring reply

restricter · Mar 11th, 2008, 02:47 PM

Something is messed up b/c I spoke to the Handbag Manager on Monday and was told the new bags are NOT going to be better quality. WTF?!

tanya t · Mar 11th, 2008, 03:00 PM

I spoke to a store manager on sunday and she said they are hoping they are going to be of better quality, but she was unsure and didn't want to make any promises........

restricter · Mar 11th, 2008, 03:16 PM

For the heck of it, I called Donny. He's being inundated with calls. I was again offered the opportunity to exchange but the question was, are the newer bags of any better quality? Unlike my previous conversation, I wasn't given the option to return and then go back on the wait list (which was the dumbest thing I've heard in a long time). Anyway, he's doing some research. When I hear back, so will you.

restricter · Mar 11th, 2008, 03:55 PM

Quote:

Originally Posted by Purse-onality

i am on phone with Donny now...he is a doll....................the final thing he said was that.issue is being addressed and new and improved Fairy will be flying in.....you can put your name on waitlist with Danny or with local dept. store boutique, now, he said

I was just told the opposite. Just another batch, no improvements.

Claudia · Mar 11th, 2008, 05:07 PM

ohhhhh geeeez
what is wrong with Prada? why not just put an elephant in the middle of a china shop?? disaster....and lots of disappointed customers
thanks for update though!!!

tanya t · Mar 11th, 2008, 06:24 PM

so....should I call Donny just to see if his story changes again.....sorry, I can be so devious sometimes.....

linpaddy · Mar 11th, 2008, 07:05 PM

Quote:

Originally Posted by tanya t

so....should I call Donny just to see if his story changes again.....sorry, I can be so devious sometimes.....

Yes! Maybe he's confused! I'm so glad that we are taking this issue seriously and voicing our concerns. There's is no point rebuying a purse that may have the same quality issues.

marose28 · Mar 11th, 2008, 07:16 PM

What exactly is Donny's position within the Prada head office, BTW? I hate this whole roller coaster ride.

I walked in to Prada yesterday, since my regular SA wasn't there, I asked another lady about the fairy bags... she was nice about it but didn't seem to know what's going on... she said she had to ask her manager, but hadn't heard of any issues on the fairy. I thought that Prada SAs were already informed what to do? Earlier, I was also told that Prada was already informed about the ink-running issues and have taken steps to correct it. If this defect is a known concern within the company, why does Donny, who works in the head office, assuming his capacity puts him "in the know", not be aware of what's going on?

Honestly, this whole confusion about proven defects, unsupported stories re: supposed corrective steps, and dubious return policies is making me rethink about keeping my fairy product.

Claudia · Mar 11th, 2008, 08:09 PM

yes, its starting to feel like buying a puppy from a mill, finding out its sick, being so in love with it that you weigh whether to keep it and nurse, coddle, baby, and protect it, or return it.........omg, now i know i m losing it.....

restricter · Mar 11th, 2008, 09:25 PM

You know, I'm having the sick idea of never using my fairy and then selling it in 3 years for some frightening amount.

Prada Psycho · Mar 12th, 2008, 10:17 AM

Quote:

Originally Posted by restricter

You know, I'm having the sick idea of never using my fairy and then selling it in 3 years for some frightening amount.

Must be happening already. There are gobs of those bags on eBay right now.

Claudia · Mar 12th, 2008, 11:40 AM

yeah, sell her for $18,000, or trade her in for a Mercedes (if you don't already have one)! or a private plane

Mar 11th, 2008, 11:00 AM	#1
Contessa Smitten Joined: Sep 2007 Posts: 4,779	Quality Control Issues??? Call 212 664-0010 Ladies, I spoke with a very nice gentleman named "Donny" at the head office of Prada New York who is unaware of any quality control issues re: Fairy Bag and Miu Miu Bow Satchel. I've emailed and given him a link to the forum here and hopefully he can address or speak to some of the issues with respect to quality control- or lack of. If anyone wishes to call and make a complaint/comment, please call 212 664-0010 The SA's can't be held responsible. Prada/Miu Miu must be informed asap. Hope this helps.
Contessa Smitten Joined: Sep 2007 Posts: 4,779	__________________ Experience true luxury....BelenEchandia handbags My Glass Beads

Mar 11th, 2008, 12:29 PM	#2
rensky damier once again Joined: Jul 2006 Location: OC, SoCal Posts: 5,810	Re: Quality Control Issues??? Call 212 664-0010 i called Donny and he wasn't of much help. he said he has never heard of those problems yet.
	__________________ - i believe i'm banned -

Mar 11th, 2008, 02:33 PM	#3
Claudia formerly Purse-onality Joined: Nov 2006 Location: Boca Raton, Fl Posts: 2,145	Re: Quality Control Issues??? Call 212 664-0010 i am on phone with Donny now...he is a doll....................the final thing he said was that.issue is being addressed and new and improved Fairy will be flying in.....you can put your name on waitlist with Danny or with local dept. store boutique, now, he said first at start of our conversation, he says, though, "yes, i have heard that happening in the dept. stores..." i am like, wtf? like, are you saying that Prada sent defective Fairies to the stores but perfect ones to the boutique? i explained the situation more succinctly to him, and got the above reassuring reply
	__________________ I want to be reincarnated as a Chanel purse

Mar 11th, 2008, 02:47 PM	#4
restricter Sprouse-Land Joined: Apr 2007 Posts: 2,425	Re: Quality Control Issues??? Call 212 664-0010 Something is messed up b/c I spoke to the Handbag Manager on Monday and was told the new bags are NOT going to be better quality. WTF?!
restricter Sprouse-Land Joined: Apr 2007 Posts: 2,425	__________________ Halfway up the Ban-O-Meter

Mar 11th, 2008, 03:00 PM	#5
tanya t Member Joined: Jan 2007 Posts: 710	Re: Quality Control Issues??? Call 212 664-0010 I spoke to a store manager on sunday and she said they are hoping they are going to be of better quality, but she was unsure and didn't want to make any promises........
tanya t Member Joined: Jan 2007 Posts: 710

Mar 11th, 2008, 03:16 PM	#6
restricter Sprouse-Land Joined: Apr 2007 Posts: 2,425	Re: Quality Control Issues??? Call 212 664-0010 For the heck of it, I called Donny. He's being inundated with calls. I was again offered the opportunity to exchange but the question was, are the newer bags of any better quality? Unlike my previous conversation, I wasn't given the option to return and then go back on the wait list (which was the dumbest thing I've heard in a long time). Anyway, he's doing some research. When I hear back, so will you.
restricter Sprouse-Land Joined: Apr 2007 Posts: 2,425	__________________ Halfway up the Ban-O-Meter

Mar 11th, 2008, 05:07 PM	#8
Claudia formerly Purse-onality Joined: Nov 2006 Location: Boca Raton, Fl Posts: 2,145	Re: Quality Control Issues??? Call 212 664-0010 ohhhhh geeeez what is wrong with Prada? why not just put an elephant in the middle of a china shop?? disaster....and lots of disappointed customers thanks for update though!!!
	__________________ I want to be reincarnated as a Chanel purse

Mar 11th, 2008, 06:24 PM	#9
tanya t Member Joined: Jan 2007 Posts: 710	Re: Quality Control Issues??? Call 212 664-0010 so....should I call Donny just to see if his story changes again.....sorry, I can be so devious sometimes.....
tanya t Member Joined: Jan 2007 Posts: 710

Mar 11th, 2008, 07:16 PM	#11
marose28 Member Joined: Jan 2008 Posts: 1,566	Re: Quality Control Issues??? Call 212 664-0010 What exactly is Donny's position within the Prada head office, BTW? I hate this whole roller coaster ride. I walked in to Prada yesterday, since my regular SA wasn't there, I asked another lady about the fairy bags... she was nice about it but didn't seem to know what's going on... she said she had to ask her manager, but hadn't heard of any issues on the fairy. I thought that Prada SAs were already informed what to do? Earlier, I was also told that Prada was already informed about the ink-running issues and have taken steps to correct it. If this defect is a known concern within the company, why does Donny, who works in the head office, assuming his capacity puts him "in the know", not be aware of what's going on? Honestly, this whole confusion about proven defects, unsupported stories re: supposed corrective steps, and dubious return policies is making me rethink about keeping my fairy product.
marose28 Member Joined: Jan 2008 Posts: 1,566

Mar 11th, 2008, 08:09 PM	#12
Claudia formerly Purse-onality Joined: Nov 2006 Location: Boca Raton, Fl Posts: 2,145	Re: Quality Control Issues??? Call 212 664-0010 yes, its starting to feel like buying a puppy from a mill, finding out its sick, being so in love with it that you weigh whether to keep it and nurse, coddle, baby, and protect it, or return it.........omg, now i know i m losing it.....
	__________________ I want to be reincarnated as a Chanel purse

Mar 11th, 2008, 09:25 PM	#13
restricter Sprouse-Land Joined: Apr 2007 Posts: 2,425	Re: Quality Control Issues??? Call 212 664-0010 You know, I'm having the sick idea of never using my fairy and then selling it in 3 years for some frightening amount.
restricter Sprouse-Land Joined: Apr 2007 Posts: 2,425	__________________ Halfway up the Ban-O-Meter

Mar 12th, 2008, 11:40 AM	#15
Claudia formerly Purse-onality Joined: Nov 2006 Location: Boca Raton, Fl Posts: 2,145	Re: Quality Control Issues??? Call 212 664-0010 yeah, sell her for $18,000, or trade her in for a Mercedes (if you don't already have one)! or a private plane
	__________________ I want to be reincarnated as a Chanel purse