My Fairy is Running! I want my $ back!!

[tanya t]

from what I was told today, they are really trying to fix the bleeding issue, but they are still very unsure as to how durable the new version will be.........I am on the waitlist for the new version. We can only wait and hope for the best!

[FashionAddicted]

damn....and to think of how much money ur paying for this bag. wow....shouldnt prada have thought of this issue BEFORE they started selling it?

[chloehandbags]

Originally Posted by Luv2Live

On a side note, I barely used the bag in the short time that I had it and was really babying it. One of the corners was already showing signs of wear. The glossy printed leather actually came off at that corner. There were also a few small spots that looked as if the bag was flaking - looked kind of scaley. I really tried to ignore all of this, but the dye thing really pushed it over the top for me.

I'm very sorry to hear about the colour-run problem, Luv2Live and I'm not trying to say that what I'm about to mention excuses it from being defective, at all; but I couldn't help noticing that you said this on the other thread (which seems to contradict your statement, above, somewhat, about 'really babying' the bag):

Originally Posted by Luv2Live

So I dumped all the contents of my Bbag into the "fairy" this morning and headed to the mall. The delicate fairy was treated like a bag. She sat on Starbucks counter, fitting room floor, the car floor and is now sittin on top of the big screen tv.

Here's a link to that post: perhaps good news for Fairy bag rainy day scaredly cats


I have to say that sitting a bag on a car floor and especially, on a (quite possibly wet) Starbucks' counter is not really my idea of babying a bag, personally. But maybe that's a matter of opinion?

Glad to hear that you got your refund, though and I hope that you get your new and improved bag, soon (if you decide you still want one), as they're so undeniably gorgeous!

[Minette]

I can't help thinking that "someone" at Prada gave the OK for this bag to hit the retail shelves, yet they would have to know of the problem. Afterall, they do know of the paint process and one would assume they would test it when complete. I love Prada, own a few, drool over many more, etc., just really bothered that it seems they allowed a product to sell knowing the issues. That's a kind of arrogant corporate behavior. I'd be interested to hear Prada's explanation.

It would be different if they put it out there upfront in the form of written disclosure that this (expensive) bag is not really meant to be carried due to the nature of the paint process and one should only carry it at one's own risk -- but they didn't.

[theorangebox]

What I would like to know is how many of us purchased the bag, and how many of us are having problems. Frankly there are thousands of people signed into the purse forum and many of these people no doubt purchased the fairy bag. Yet it seems to me from this thread that only 2-3 people are complaining. I have purchased three so far, I gave one away as a gift, and my told me at all about any problems.

I called my SA about this and she said that she has never heard of this problem and her first reaction was, "There are over 40 people on every wait list across the country for this bag...perhaps someone is trying to get people off the wait-lists by creating rumors?" I immediately said that I can't imagine anyone doing that. She researched the problem and got back to me and stated that in her state/region there has not been a single complaint or return, and there has been wet weather. At least one of the people that is complaining stated that the run came after her child spilled juice on the bag which is an acid. Perhaps the other bag came in contact with an acid based substance or a chemical. The poster of this thread stated as, "chloehandbags" pointed out, that she placed her bag on the floor of the car, on the starbucks counter, on the floor of a department store. Any number of things may have come in contact with the bag. If it was the fault of a "light mist" as the poster states then would the bag have been affected evenly across the whole surface and not simply in one concentrated area? As for Prada admitting there is a problem, we have already discovered that one SA will say one thing, another SA will say another... for instance one SA says later production will be "sealed" and not bleed, and one SA says that later production will be the same, and one SA says that there was a problem with sealing the leather, and another SA like mine says "What problem?" It is just as possible that the SA saying there was a problem in production doesn't know what she is talking about as the SA saying there is no problem. One is not more likely to be true than the other. Clearly anyone who purchased a bag already is a Prada VIP client, or a savvy consumer...the sort of customer that Prada wants to keep. Perhaps the SA or manager that took the return of the bag that "bled" wanted to keep her client and the sale so she said that that the first bags were defective and the later bags would not be so that her client would A) not think as poorly of Prada and B) come back to buy another bag. Perhaps she made up the story...as SAs sometimes do to make a sale. (For instance, how many times have we heard an SA tell us a bogus story such as, "Oh, I bought that too!" or "Oh, I just had a client come in and order 6 of those!" They are salespeople, after all, God bless them, that's what you have to do to sell. Maybe the other Purse Blogger who called her SA about the problem and her SA said, "The later bags won't be different from the first" was telling the truth because she had never heard about a defect. Maybe the SAs saying the later bags will be better know nothing about the problem but just want to calm our nerves and reassure us that everything will be OK and "Please buy the bag!" I am just playing the "devils advocate" here and representing the other possibilities so that people who want the bag or who have it are not unduly worried. What we need to look at are the facts - how many of us are coming forward with problems, how many of us are sure that it was just water that touched the bag and finally how many of us purchased the bag total. If 100 of us purchased the bag and only 3% are having issues that may be the same stats that occur with many bags such as even the Fendi Spy. I own two Fendi Spy bags but I have heard stories of defects for years but never experienced it firsthand.

That said, I think it is invaluable that we share the information we have with each other to protect one another and that is what this community is all about, but we should approach this from many different angles and with a grain of salt as some posters have already done.

[theorangebox]

I have just come off of a lengthy phone call with Carolyn from the Manhasset Boutique that accepted the return of the Purse Blogger who posted the photo we are all looking at and returned that Purse Bloggers bag. She stated the following:
- In the whole country there have only been 2 returns she knows of other than that all the customers have been happy. She says the "problem" has been blown out of proportion. There are no plans to recall the bag because such a small return rate is not of concern.
- All Prada stores will honor any return due to bleeding (as long as the bag has not totally been drenched in a downpour) at any time. You can buy your bag today and return it in 6 months if you have a problem. Quality is guaranteed.
- The bag is a work of art. The color is hand injected into each area of the bag by an artisan. It is then sealed with a shiny layer that maintains the suppleness of the leather as well as sealing in the paint. However due to the fact that it is hand painted Prada recommends to not carry the bag in the rain. However when I asked if the bag would run, say, if one put it down on a wet bathroom counter she stated that it should not run and if it does it should be returned.
-I described that I heard of these problems on the Purse Blog and that it was her customer that posted there regarding this issue. She said that she saw the bag that came in for the return, that they issued the return, and that she herself could barely notice the bleeding and was not sure that the bleeding was not already part of the design, but was happy to accommodate her customer.
- I mentioned that another Purse Blogger said her bag ran when a child spilled juice on it. She stated she would not keep a bag of that value anywhere near small children, and that is a separate issue altogether.
- She stated that bags produced in later rounds of production will have additional sealant on the bag but then they will also be less supple. Even so, she would not carry later production bags in the rain.
- She recommended against the purchase of the wallet if you are planning to use it every day, which would be handled a lot more frequently and with less care. Wallets do take a beating. However if you were planning to use it only when you carried the bag etc. it would be a smart choice.
- She said that one can focus on the one or two cases where people have had problems and forget that thousands of people have not had any issues at all. Let's not ruin the reputation of a handbag this beautiful before we check the facts.

- I actually think that this forum should have called Prada before putting this story on the front page.

- In conclusion I also called Prada NY and expect a return call in the next few hours.

Personally, I have purchased three bags and have had no problems.

[Luv2Live]

Then why are you going on and on about this?? What is your point? You said that the 3 bags you purchased are fine ... so whats the problem? Did you sell them on e-bay, are you worried about returns.

At this point ... IT'S ANNOYING!


Oh, and by the way ... Both my SA & the manager told me about the defect after I said I wanted a refund.

You can do as you please with this information.

[theorangebox]

Luv - I don't know why you are opposed to my representing the point of view of someone happy with their bags, an under-represented point of view. I love Prada and I would hate for them to suffer as a result of mis-information being spread, and I believe in examining all sides of a problem and argument. I am open to your point of view, and I would hope that you would be open to mine. Why do you care so much too? I am posting right now because I just spoke to Prada and want to share my information and experiences, just like you.

Do you always find it annoying when people represent a point of view you don't agree with?

I am also researching whether I should purchase more bags as gifts for my friends- another reason why I care.

Do you have the name of your Prada store and manager and SA? I would like to call them as well to hear the information you have heard.

[Varied_obsessions]

So happy that it worked out for you and sad that you had to return such a beautiful bag.

[Megs]

Originally Posted by theorangebox

Luv - I don't know why you are opposed to my representing the point of view of someone happy with their bags, an under-represented point of view. I love Prada and I would hate for them to suffer as a result of mis-information being spread, and I believe in examining all sides of a problem and argument. I am open to your point of view, and I would hope that you would be open to mine. Why do you care so much too? I am posting right now because I just spoke to Prada and want to share my information and experiences, just like you. Do you always find it annoying when people represent a point of view you don't agree with? I am also researching whether I should purchase more bags as gifts for my friends- another reason why I care. Do you have the name of your Prada store and manager and SA? I would like to call them as well to hear the information you have heard.

While people appreciate you sharing your information, I do not find it helpful to be so pushy about trying to check up on someone's else's info from their own store. That is quite forward and rude in my opinion.

The Prada Fairy bag has caused huge amounts of issues and MANY Prada SA's have been notified. The bag is a work of art and would be a beautiful collectors piece. But at the same time, it is everyone's choice if they want to buy the bag or not.

[Minette]

Theorangebox -- You stated that you "don't want to see Prada suffer due to misinformation spread here." Yet several members have already posted that they plan to keep their bags despite posts here -- others have posted that they plan to buy the bag despite posts here and then others have posted that they have returned the bag or might do so (correct me if I am wrong but I think those who returned a bag actually experienced a bleed). In sum, people are making their own decisions, as they well should and as adults do -- whether their decision is based on good info, bad info or the position of the sun on that particular day.

Regarding "misinformation" In your earlier lengthy post you wrote much about how various SA's are inconsistent and don't have or give the same information, as we all know and agree. Yet in your next post you wrote about your phone call to a store and your discussion with an SA who stated that only two bags have been returned in the whole country -- "that she knows of" -- and she stated that the "problem has been blown out of proportion, etc."

I'm sure your diligence is appreciated, however, you previously stated quite clearly -- that SAs have repeatedly given out misinformation, while further posting your discussion with an SA as if that discussion is the definitive response and explanation!

The bottom line is, even if these bags bleed out and die a slow and painful death, some people -- perhaps many people -- will buy this bag as a work of art, (or as a bag to use rarely OR even daily if they want) as already stated here by several members and that is a perfectly reasonable, valid and personal choice. Others will return the bag if they feel they can't use it as they'd like or if it bleeds. That is an equally reasonable, valid, personal choice.

As to the "suffering of Prada," somehow I think that this profitable, globally known corporation will be fine, with or without us...

[RoseMary]

i seriously don't get why they have that problem. don't they have a quality control or checks or sth.? with that much money that's unacceptable.