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Old Apr 14th, 2009, 03:32 PM   #1
Diego
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Default Reputable Shop in West Coast?
How are you?

I have some Customers at the West Coast who do not want to send their bags to our Repair Center at the East Coast to be repaired.

Is there a reputable shop in West Coast?
I hope you can recommend a few reputable shop in West Coast

Please advise,

Thanks in advance,

Marc Jacobs Repair Policy :

Please note that we only repair Marc Jacobs Collections
and Marc by Marc Jacobs handbags
produced and purchased within the past 24 months.

Diego Atehortua
Marc Jacobs International, LLC
Handbags Repair Center Secaucus NJ USA
repairs@marcjacobs.com
866.458.5534
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Old Apr 14th, 2009, 06:30 PM   #2
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im pretty sure we did a thread on this and thithi had some good recomendations
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Old Apr 14th, 2009, 10:29 PM   #3
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A lot of people trust lovinmybags.com, which I think is in SF.... in LA, there is Arturo's in Beverly Hills that a lot of high end boutiques and department stores recommend.

There's one other one, but I have to look for it.
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Old Apr 14th, 2009, 10:35 PM   #4
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Here's a thread in the Chloe forum about repairs.... mentions a place called Factorum.

Repair in LA?

Quote:
Chanel, Tod's, Nordstrom, and many boutiques recommend Factotum Expert Leather Repair.

Factotum, a Laguna Beach-based company, specializes in the repair and servicing of fine leather goods. Factotum Expert Leather Repair services shoes, purses, garments, and luggage and uses only the finest materials and finishes. Margaret's is proud to be the exclusive dry cleaning representative for Factotum in San Diego County.

Who Uses Factotum?
Salvatorre Ferragamo, Chanel, Mephisto, Gucci and many other fine leather goods, retail boutiques send their wares to Factotum's talented craftsmen.

http://margaretscleaners.com/index.htm
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Old Apr 14th, 2009, 11:28 PM   #5
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I've heard good things about Master Cobbler in San Jose, CA. Yelp reviewers say Gucci on Santana Row and Nordstroms recommends this place. I took my boots here to get dyed and also a multipocket to get a grommet fixed they did a good job. Here's the Yelp review: http://www.yelp.com/biz/master-cobbl...QC6KtwnyePCB8Q
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Old Apr 15th, 2009, 09:22 AM   #6
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there was a topic regarding this not too long ago (Best Handbag Repairs in Los Angeles?)

these were two of the names recommended:


Pasquale Shoe Repair
5616 San Vicente Blvd.
Los Angeles, CA 90019
Phone: 323.936.6883
Cross street: Hauser

Arturo's Shoe Fix
9643 Santa Monica Blvd.
Beverly Hills, CA 90210
Phone: 310.278.9585
Cross street: Bedford
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Old Apr 15th, 2009, 09:38 AM   #7
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I've never seen that Pasquale place before, and I eat tacos at that corner all the time.... I'll have to take a more careful look next time.

Arturo's is a very busy place, but the prices seem a bit inflated since it's in the BH area.
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Old Apr 15th, 2009, 12:43 PM   #8
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I've had mixed results with Arturo's.

Although I haven't used Pasquale, I've heard good things about him. I believe he makes custom shoes to order, etc.
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Old Apr 15th, 2009, 02:53 PM   #9
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i used lovinmybags.com, it worked out great
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Old Apr 15th, 2009, 03:07 PM   #10
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Hi MY FRIENDS,

Thanks a lot!!!

I really appreciate it!!!!

Ciao,

Marc Jacobs Repair Policy :

Please note that we only repair Marc Jacobs Collections

and Marc by Marc Jacobs handbags
produced and purchased within the past 24 months.

Diego Atehortua
Marc Jacobs International, LLC
Handbags Repair Center Secaucus NJ USA
repairs@marcjacobs.com
866.458.5534
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Old Apr 15th, 2009, 04:38 PM   #11
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Diego, this is kind of off-topic, but do you still send extra dustbags to tPFers in need? I know you're super busy, but that would be so wonderful if you could!
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Old Apr 16th, 2009, 07:13 PM   #12
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^^ BOM, you would need to email Diego. He is usually pretty good at sending out dustbags. I have done this before mentioning which bag (including the season it was released) I needed it for and I received some shipped overnight!
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Old Apr 16th, 2009, 07:15 PM   #13
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^^I actually emailed him yesterday to ask for a larger sleeper for my Ginny bag (the one that came with it is a little small) and he replied this morning & told me its on its way via FedEx!
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Old Apr 16th, 2009, 08:08 PM   #14
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He's actually sent me some once, but now I need more! I e-mailed him several weeks ago and never got a reply.
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Old Apr 17th, 2009, 11:07 AM   #15
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Originally Posted by blackonmaroon View Post
He's actually sent me some once, but now I need more! I e-mailed him several weeks ago and never got a reply.
Hi Blackonmaroon,

Please send an e-mail again ok

Sorry for the delay,

Marc Jacobs Repair Policy :

Please note that we only repair Marc Jacobs Collections
and Marc by Marc Jacobs handbags
produced and purchased within the past 24 months.

Diego Atehortua
Marc Jacobs International, LLC
Handbags Repair Center Secaucus NJ USA
repairs@marcjacobs.com
d.atehortua@marcjacobs.com
866.458.5534
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