Hi all,

I have recently bought a Marc Jacobs Classic Grovee Q bag and noticed that one of the studs is missing from the long shoulder strap, does anyone know where i can get it repaired please?

I found a thread on here that i did post on but didnt get a reply so thinking it was now inactive.

Thanks lots

Trina

Originally Posted by tah8204

Hi all, I have recently bought a Marc Jacobs Classic Grovee Q bag and noticed that one of the studs is missing from the long shoulder strap, does anyone know where i can get it repaired please? I found a thread on here that i did post on but didnt get a reply so thinking it was now inactive. Thanks lots Trina

MJ repairs won't do it if the bag is older than 18 months (not to mention that they've been sort of a mess to deal with lately). If I were you, I'd try to find a good cobbler/leather repair shop and see what they can do. Good luck.

You can try the repairs department but like Nikki said, it would probably be easier/faster to find someone else to do it. I forget what the stud looks like but I think it's fairly basic, isn't it? A hardware or art supply store might have one, too.

I'm curious too about spare parts. I don't suppose I could contact someone at the "Repair Dept" for a replacement chain with the leather pad for my Stams?

I only had my classic q baby groovee for about 4 months and I started noticing two tiny tears on the inside near the pockets :/
tah8204, did you have any issues with your interior lining as well? I just emailed the repairs dept with photos. Hopefully, they can do something. I've only had the purse for almost 8 months.

They do have a spare parts department - but good luck, I have been trying to get 2 studs since September and they keep sending me the wrong ones and claiming that they are the correct ones even though I have sent them several pictures of the ones in the bag! Frustrating!

Letran - they sent me through the policy yesterday - apparently the lining is not under warranty.

Yeah, unfortunately, they told me the same thing. I'm very disappointed that this bag cost me $378 before tax and was made so poorly. I don't carry much in my bag, only a wallet, chapstick, hand sanitizer and the occasional hair ties.