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anteaterquaker · Dec 9th, 2008, 11:42 PM

I finally got contact with Diego and he gave me the SRO # to send in my zip bowler. This is my first time to send in anything for repair. I'm so nervous. Should I ship it insured, with tracking number. Please give me feedback. This is one of my HG bag, i am nervous parting with it.
thanks

tigertrixie · Dec 9th, 2008, 11:48 PM

Yes and yes....Don't worry, your bowler is in good hands with Diego. Make sure you tell him EXACTLY what you need done - because they will only fix the area(s) that you point out. What are you doing to your bowler?

anteaterquaker · Dec 10th, 2008, 12:08 AM

Originally Posted by tigertrixie

Yes and yes....Don't worry, your bowler is in good hands with Diego. Make sure you tell him EXACTLY what you need done - because they will only fix the area(s) that you point out. What are you doing to your bowler?

thanks tigertirxie, my bowler has a grommet become loose. i cann't put it back together. I have tried to find the other piece to reattach it, but still not hold in place, so i'm sending it to Diego, i will miss my baby so much

gooddog · Dec 10th, 2008, 12:19 AM

I sent my bag usps priority with sig & ins. Diego took really great care of it. He's an incredibly nice guy. Your bag will be there awhile, probably longer than norm because of the holidays coming up. Bu it will come back fixed and clean and fed ex!

candice19 · Dec 10th, 2008, 12:53 AM

Diego is awesome. Although, no, they didn't tell me that they received it, my tracking provided that information. However, Diego did call AND email me to tell me what they could and could not fix. Then, they also emailed when shipping with the tracking information :)

I'm sure everything will be fine!

Dawn · Dec 10th, 2008, 09:14 AM

Don't worry, it will be in great hands!
I would definitely insure and use tracking.

tadpolenyc · Dec 10th, 2008, 10:03 AM

i'm just going to echo what already has been said. diego is awesome and your bag will come back in no time as good as new. so ship that baby out with tracking and insurance. everything will be better than fine!

anteaterquaker · Dec 10th, 2008, 10:24 AM

thanks for all the encouragement. i'm sending it out today tracked and insured. i will miss her so much for xmas. she will be back home after new year.

lanechange84 · Dec 10th, 2008, 12:50 PM

this may be a dumb question, but does diego do any sort of refurbishment? I ask becuase the handles of my trish have darkened from use and I would love to see them restored to their original condition. Probably very wishful thinking!

gloss_gal · Dec 10th, 2008, 12:57 PM

There is a warranty with MJ and I sent a bag I had for years. Diego took care of it. He eMailed me back with what he did and the warranty specifications. I offered to pay for the repairs. You should try.

few823 · Dec 10th, 2008, 02:00 PM

I just shipped my bag to Diego the day before Thanksgiving - I received it back this week. It's clean, new dustbag and better than ever!! Mine was a simple repair, but I was shocked how fast it came back. AND Diego emailed me before they shipped it out, and after, to provide me with the details!

Oh, I shipped it USPS, with insurance and sig. confirmation....

Coach Superfan · Dec 10th, 2008, 02:04 PM

^^ you got lucky. I've had to follow up with Repairs after a few weeks had gone by b/c I guess at the time Diego was out on vacation. From what I recall, I then received my bag back another week or two later, but no follow up email to say they were going to ship it back.

anteater, you will be fine. I've sent two bags to Repairs (without tracking or insurance!!) after obtaining the SRO and my babies came back better than before

spaceyjacy · Dec 10th, 2008, 02:36 PM

I sent in my Faridah in the early fall(USPS priority with insurance and tracking). It only took a week and half to get it back. Diego even called me to tell me it was done and that he was fedexing it back to me. I got it the next day, good as new in a snuggly new dust bag

.

xi_captain · Dec 10th, 2008, 09:35 PM

I haven't sent any bags for repair but based on everyone's great experience with Diego, I'm sure you're in good hands!

Cecilia2 · Dec 11th, 2008, 05:53 PM

Ladies who have used Diego: What can he do vs. not do? For example, can hardware be returned to it's former unscratched glory? How would a tear in the suede lining be fixed? Can zipper pulls be replaced? Stuff like that. Thanks for any input...

Dec 9th, 2008, 11:42 PM	#1
anteaterquaker OP Member Joined: Jul 2007 Posts: 1,267	Calling TPF that have sent bags to Diego for repair? I finally got contact with Diego and he gave me the SRO # to send in my zip bowler. This is my first time to send in anything for repair. I'm so nervous. Should I ship it insured, with tracking number. Please give me feedback. This is one of my HG bag, i am nervous parting with it. thanks
anteaterquaker OP Member Joined: Jul 2007 Posts: 1,267

Dec 9th, 2008, 11:48 PM	#2
tigertrixie Member Joined: Jun 2008 Location: Sunny California Posts: 2,896	Yes and yes....Don't worry, your bowler is in good hands with Diego. Make sure you tell him EXACTLY what you need done - because they will only fix the area(s) that you point out. What are you doing to your bowler?
	__________________ Wishlist for this Tiger:

Dec 10th, 2008, 12:19 AM	#4
gooddog mrs. sweet punk Joined: Feb 2007 Location: california Posts: 979	I sent my bag usps priority with sig & ins. Diego took really great care of it. He's an incredibly nice guy. Your bag will be there awhile, probably longer than norm because of the holidays coming up. Bu it will come back fixed and clean and fed ex!
	__________________ gooddog's wish list Icy Quilted ZC & Venetia

Dec 10th, 2008, 12:53 AM	#5
candice19 Member Joined: Oct 2007 Posts: 871	Diego is awesome. Although, no, they didn't tell me that they received it, my tracking provided that information. However, Diego did call AND email me to tell me what they could and could not fix. Then, they also emailed when shipping with the tracking information :) I'm sure everything will be fine!
candice19 Member Joined: Oct 2007 Posts: 871	__________________ Currently itching for: MJ HUDSON - chili or chestnut, FULLY leather lined GUCCI - black patent Hysteria (at a price I can afford please ) A Black bag! Can't you believe I don't own one?!

Dec 10th, 2008, 09:14 AM	#6
Dawn mj mod Joined: Sep 2006 Location: Northern Virginia Posts: 17,543	Don't worry, it will be in great hands! I would definitely insure and use tracking.
	__________________ follow me on twitter!

Dec 10th, 2008, 10:03 AM	#7
tadpolenyc empirestateofmind Joined: Sep 2006 Location: new york, ny Posts: 20,233	i'm just going to echo what already has been said. diego is awesome and your bag will come back in no time as good as new. so ship that baby out with tracking and insurance. everything will be better than fine!
	__________________ wishlist miu miu suede coffer f/w 06 graphite venetia chanel bubble quilt flap in dark beige resort 06 black sweet punk sid bowler "i don't think you can be all things to people and still have a point of view." marc jacobs

Dec 10th, 2008, 10:24 AM	#8
anteaterquaker OP Member Joined: Jul 2007 Posts: 1,267	thanks for all the encouragement. i'm sending it out today tracked and insured. i will miss her so much for xmas. she will be back home after new year.
anteaterquaker OP Member Joined: Jul 2007 Posts: 1,267

Dec 10th, 2008, 12:50 PM	#9
lanechange84 Member Joined: Mar 2008 Location: Orange County Posts: 1,678	this may be a dumb question, but does diego do any sort of refurbishment? I ask becuase the handles of my trish have darkened from use and I would love to see them restored to their original condition. Probably very wishful thinking!

Dec 10th, 2008, 12:57 PM	#10
gloss_gal Member Joined: May 2006 Posts: 2,906	There is a warranty with MJ and I sent a bag I had for years. Diego took care of it. He eMailed me back with what he did and the warranty specifications. I offered to pay for the repairs. You should try.
gloss_gal Member Joined: May 2006 Posts: 2,906

Dec 10th, 2008, 02:00 PM	#11
few823 Obsessed Joined: Nov 2007 Location: Washington DC Posts: 1,615	I just shipped my bag to Diego the day before Thanksgiving - I received it back this week. It's clean, new dustbag and better than ever!! Mine was a simple repair, but I was shocked how fast it came back. AND Diego emailed me before they shipped it out, and after, to provide me with the details! Oh, I shipped it USPS, with insurance and sig. confirmation....
	__________________ Wishlist: Yellow Ostrich Nikki Black Basket Weave MAM with Blue Zipper MbyMJ Violet Hillier Hobo

Dec 10th, 2008, 02:04 PM	#12
Coach Superfan is playing catch up Joined: Dec 2006 Location: in grey heaven Posts: 5,338	^^ you got lucky. I've had to follow up with Repairs after a few weeks had gone by b/c I guess at the time Diego was out on vacation. From what I recall, I then received my bag back another week or two later, but no follow up email to say they were going to ship it back. anteater, you will be fine. I've sent two bags to Repairs (without tracking or insurance!!) after obtaining the SRO and my babies came back better than before
	__________________ My quest for the Holy Grail is over! http://forum.purseblog.com/marc-jaco...uz-395901.html *Report Fakes on Ebay!*

Dec 10th, 2008, 02:36 PM	#13
spaceyjacy fashion ruckus Joined: Dec 2007 Location: Planet Spacejace Posts: 6,004	I sent in my Faridah in the early fall(USPS priority with insurance and tracking). It only took a week and half to get it back. Diego even called me to tell me it was done and that he was fedexing it back to me. I got it the next day, good as new in a snuggly new dust bag.
	__________________ Marc Jacobs wishlist: Black on Black Red Leather Lined Hudson Anything in R '06 Olive Anything in S' 08 Plum http://spaceyjacy.blogspot.com/

Dec 10th, 2008, 09:35 PM	#14
xi_captain Mika Luv! Joined: Sep 2006 Location: SF Bay Area/Chicago Posts: 6,099	I haven't sent any bags for repair but based on everyone's great experience with Diego, I'm sure you're in good hands!
	__________________

Dec 11th, 2008, 05:53 PM	#15
Cecilia2 Member Joined: Mar 2007 Posts: 547	Ladies who have used Diego: What can he do vs. not do? For example, can hardware be returned to it's former unscratched glory? How would a tear in the suede lining be fixed? Can zipper pulls be replaced? Stuff like that. Thanks for any input...
Cecilia2 Member Joined: Mar 2007 Posts: 547	Last edited by Cecilia2; Dec 11th, 2008 at 05:59 PM.

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