I use bioderma to remove my make up and it works like a dream! No scrubbing my eyes I just soak a cotton pad and press on my eyes and the mascara, liner and shadow practically melts off. The stuff is amazing!!!
I use Bioderma as well - but I find that it doesn't really remove waterproof liner totally. After using it, I use Lancome Bi-Facil and it ALL comes off!
I use Shiseido cotton pads - I've also got a box of another brand - maybe Cle de Peau or Le Metier de Beaute - they are unbleached and supposed to be fabulous...but I don't like them as much as the Shiseido!