I ordered something online and was thinking about taking it to a counter in exchange for something else. Would they take it back without a receipt? I ordered one of their high pigment pots but it may be just too loose of a powder for me to deal with. I haven't used it even once but I can see it in the texture.
Screw the bitchy MA's. MAC HQ wants people to return items that they arent completely happy with. The MA in turn is supposed to help the customer find something that works better. But OBV they didnt get that memo.
MAC will take returns on used products...but you need the receipt since you can buy MAC at a MAC store, Nordstrom, Macys, Bloomies, etc. Regarding online purchases...it says on their website you can only send it back to them for a return...how unfortunate. :s
I've never had a problem returning or exchanging things at MAC! If you don't have a receipt, they will let you exchange your product, but if you have your receipt, MAs have always been happy to give me a refund.
I often wondered if you return an order (online lets say) should you return the free samples. I dont think most places expect you to but I just want to be fair about it, especially if its a "deluxe" sample....
actually, i was going through some old receipts, and on one from victoria's secret, it says that returns, full or partial, may lead to forfeiture of gifts with purchase. they are super serious about it. other than that, though... i wouldn't feel obligated.