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Zukini29 · Nov 2nd, 2009, 10:53 PM

I have a good story to share about my Damier Neverfull GM that I purchased on August 1st of this year… about 3 weeks ago, I began to notice the leather straps beginning to pucker and peel. One of the peeling edges actually broke, and was slowly tearing down the side of the strap. Also, the base of the strap (is it called the “petal”?) was beginning to crack up and peel. So after putting off the store visit for about a week, I took it into the Bal Harbor store tonight (where I originally purchased it) and showed it to the same sales associate who sold me the bag.
She took a quick look at it, and went into the back room and asked another woman (presumably a manager?) to come out and check it. The manager (?) was very efficient and came out to inspect the strap – at first she started to say they would send the bag out for the straps to be re-sealed but upon further inspection , instructed my SA to “just replace it”…. Can I say “Yeah!”…. She promptly brought me a new bag which I inspected thoroughly before transferring my brown jumbo purse organizer (which they loved!! And gushed over it a bit) over to the new bag.
Of course, I am worried that the same thing will happen to the straps on this new bag, but I appreciate the goodwill effort they showed at this early stage to ensure I have a good product. It really looked tacky – and I felt bad carrying a bag that looked abused on the straps after paying such a hefty sum for the expectation of quality and durability. I’m a happy camper at this point J
I also dropped off my new baby, my Insolite wallet in Rose Pop for the heat stamping of my initials – my SA was a bit unsure of what size font I was looking for, so I’m hoping she got it right on the order. And after reading some of the posts on there, I must recommend that LV have a proper order sheet with coded fonts for the SA’s to use when ordering the customization. I’m sure it will help to avoid MANY errors. They should call me for pick-up within the week. Will let you know how it turns out.
Thank you to all the great folks on this forum who are so dedicated to their love of beautiful things – it’s nice to find a friendly online community with so many knowledgeable and helpful members.

itsonly4me · Nov 2nd, 2009, 10:56 PM

Yay! So glad to hear everything worked out! Enjoy your brand new bag!

Zukini29 · Nov 2nd, 2009, 11:07 PM

Originally Posted by itsonly4me

Yay! So glad to hear everything worked out! Enjoy your brand new bag!

Thank you, I am :) I feel so much better in looking at it now.

I'm adding some pictures to help others out there who may see the same thing with their bags...

petitechouchou · Nov 2nd, 2009, 11:40 PM

Yay, I'm glad everything worked out for you! Enjoy your new bag :)

Zodie · Nov 2nd, 2009, 11:50 PM

Yaaay! Glad they exchanged it. It was the right thing for them to do- makes me feel good about buying LV.

beljwl · Nov 3rd, 2009, 12:15 AM

Yay so glad they just gave you a new one... can't wait to see the heat stamping

AnneHathaway · Nov 3rd, 2009, 05:59 AM

This peeling problem has become so widespread it is soooooooo pathetic that they are making such low quality straps! Even a bag from Forever 21 wouldn't do that so fast.

Yikes!!!!!!

Firefly32 · Nov 3rd, 2009, 06:44 AM

Great story, glad to hear that they gave you a new bag instead of sending out to get fixed!!

LVMOMMY · Nov 3rd, 2009, 02:06 PM

Glad to hear that you had a happy ending!

nici luvs lv · Nov 3rd, 2009, 02:23 PM

Good customer service is still ALIVE in Louis Vuitton... great to hear good news!! Congrats again!

LVjudy · Nov 3rd, 2009, 02:27 PM

Ive purchased from that store a few times & the SAs are always ultra pleasant. Glad you were able to get a new bag!

missfuse · Nov 3rd, 2009, 04:09 PM

So glad they gave you a new bag. Congrats!

Nov 2nd, 2009, 10:53 PM	#1
Zukini29 OP Makini Zukini Joined: Feb 2009 Location: South Florida Posts: 17	Good Story about exchange for Neverfull damaged strap (long story!) I have a good story to share about my Damier Neverfull GM that I purchased on August 1st of this year… about 3 weeks ago, I began to notice the leather straps beginning to pucker and peel. One of the peeling edges actually broke, and was slowly tearing down the side of the strap. Also, the base of the strap (is it called the “petal”?) was beginning to crack up and peel. So after putting off the store visit for about a week, I took it into the Bal Harbor store tonight (where I originally purchased it) and showed it to the same sales associate who sold me the bag. She took a quick look at it, and went into the back room and asked another woman (presumably a manager?) to come out and check it. The manager (?) was very efficient and came out to inspect the strap – at first she started to say they would send the bag out for the straps to be re-sealed but upon further inspection , instructed my SA to “just replace it”…. Can I say “Yeah!”…. She promptly brought me a new bag which I inspected thoroughly before transferring my brown jumbo purse organizer (which they loved!! And gushed over it a bit) over to the new bag. Of course, I am worried that the same thing will happen to the straps on this new bag, but I appreciate the goodwill effort they showed at this early stage to ensure I have a good product. It really looked tacky – and I felt bad carrying a bag that looked abused on the straps after paying such a hefty sum for the expectation of quality and durability. I’m a happy camper at this point J I also dropped off my new baby, my Insolite wallet in Rose Pop for the heat stamping of my initials – my SA was a bit unsure of what size font I was looking for, so I’m hoping she got it right on the order. And after reading some of the posts on there, I must recommend that LV have a proper order sheet with coded fonts for the SA’s to use when ordering the customization. I’m sure it will help to avoid MANY errors. They should call me for pick-up within the week. Will let you know how it turns out. Thank you to all the great folks on this forum who are so dedicated to their love of beautiful things – it’s nice to find a friendly online community with so many knowledgeable and helpful members.

Nov 2nd, 2009, 10:56 PM	#2
itsonly4me LV Addict Joined: May 2007 Location: PA Posts: 4,858	Yay! So glad to hear everything worked out! Enjoy your brand new bag!
	__________________ Rachel

Nov 3rd, 2009, 12:15 AM	#6
beljwl Springsteen Fan!!!! Joined: Nov 2006 Location: Walking distance to Rodeo Drive Posts: 21,042	Yay so glad they just gave you a new one... can't wait to see the heat stamping
	__________________ ATTN SoCal MEMBERS: FOR AN EVITE TO THE NEXT SoCal TPF MEET PM ME YOUR EMAIL ADDRESS.

Nov 3rd, 2009, 02:23 PM	#10
nici luvs lv Member Joined: Jul 2009 Location: From the Land Down Under Posts: 514	Good customer service is still ALIVE in Louis Vuitton... great to hear good news!! Congrats again!
	__________________ "Yesterday is history, Tomorrow is a mystery, Today is a GIFT that's why they call it a Present"

Nov 2nd, 2009, 11:40 PM	#4
petitechouchou "H" is for Hamster Joined: Jun 2009 Location: sleeping in my skybox Posts: 1,291	Yay, I'm glad everything worked out for you! Enjoy your new bag :)

Nov 2nd, 2009, 11:50 PM	#5
Zodie Member Joined: Aug 2009 Location: Orlando Posts: 172	Yaaay! Glad they exchanged it. It was the right thing for them to do- makes me feel good about buying LV.

Nov 3rd, 2009, 05:59 AM	#7
AnneHathaway Sofa King Banned Joined: Sep 2009 Posts: 198	This peeling problem has become so widespread it is soooooooo pathetic that they are making such low quality straps! Even a bag from Forever 21 wouldn't do that so fast. Yikes!!!!!!

Nov 3rd, 2009, 06:44 AM	#8
Firefly32 Member Joined: Jul 2008 Location: Michigan Posts: 1,570	Great story, glad to hear that they gave you a new bag instead of sending out to get fixed!!

Nov 3rd, 2009, 02:06 PM	#9
LVMOMMY Proud mom of 4 Joined: Nov 2007 Location: California Posts: 4,726	Glad to hear that you had a happy ending!

Nov 3rd, 2009, 02:27 PM	#11
LVjudy life is lv Joined: Jan 2009 Location: VA Posts: 404	Ive purchased from that store a few times & the SAs are always ultra pleasant. Glad you were able to get a new bag!

Nov 3rd, 2009, 04:09 PM	#12
missfuse Member Joined: Jun 2009 Location: Southeast Louisiana Posts: 320	So glad they gave you a new bag. Congrats!

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