Originally Posted by Clake76
I actually felt awful for a woman who was in the Stanford Mall store and spilled her coffee on an Epi Speedy.
I left after the woman started crying that she couldn't afford the bag after the SA informed her that she would have to purchase the one she ruined. I am not sure how it turned out but I always wonder about it......
I don't have a lot of patience with people who go into stores with food or drink...I think it's rude, Neither do I have patience with clerks who forget their place in the store....they're hired help. That's not to say that I'm better than them, but as brand ambassadors, the last thing they should be doing is alienating customers by putting on airs.
I also think that the whole episode makes LV seem a bit tawdry and grubby. Don't allow someone in with coffee. Handle an episode like this behind closed doors. Absorb the loss...clean and donate the bag to raise money for charity...you're a vastly wealthy company with plenty of insurance. Take the high road.
I had an aunt, a sophisticated, elegant "woman of a certain age" who was Christmas shopping upstairs at Tiffany on 5th when she accidentally bumped into a display of china.
Several pieces crashed to the ground and smashed, as every eye turned to stare at her. Two SAs rushed up to her, and she said (with her heart in her mouth) "Of course I'll pay for the damage."
The response? "
Oh no, madam. We just want to make sure you're not hurt."
She tried to insist upon paying, but they absolutely wouldn't hear of it.
No wonder Holly Golightly said "Didn't I tell you this place was wonderful?'