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Aug 21st, 2009, 04:00 PM
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#16 |
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Joined: Jul 2008
Posts: 764
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I can't believe that the 1-866 assistant LIED TO YOU right on your FACE. That is SO RUDE of her.
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Aug 21st, 2009, 04:16 PM
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#17 | ||||
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Member
Joined: Mar 2007
Posts: 123
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I do actually have a close SA that I always go to. I felt like when I have a close SA, I always buy from them. They always treated me nicely, they gave me VIC gifts and things like that. But when I go to a store that I don't know anyone, then I was treated like I'm not even a person. If all LV SA's are like this, how is that gonna be fair to any of the new purchaser? I mean you gotta start somewhere to become a often purchaser right? I often heard stories of people been treated badly when they first go buy LV. That's just not right. They should treat all customer at least with respect. I would try to fight this one with them. I don't want to let the Store Manager of Beverly Center store to get away from it. |
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Aug 21st, 2009, 04:30 PM
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#18 |
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Member
Joined: Jul 2008
Location: These days at work....
Posts: 2,828
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I am sorry that this happened to you. Be sure to file a complaint with the corporate office.
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Bans don't work!  Queen Enabler Supreme!! 
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Aug 21st, 2009, 04:47 PM
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#19 | ||||
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Joined: Mar 2007
Posts: 123
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Aug 21st, 2009, 07:02 PM
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#20 |
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Member
Joined: Aug 2007
Location: Oslo, Norway
Posts: 3,635
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Truly unbelievable. A letter to the LV HQ about this incident is in order. She's not even following company protocol!
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Latest: LV Mono Bequia PDV • LV Mono Macassar Soft Briefcase • Prada Navy Nylon & Suede Travel Tote OOOH I WANT YOU LV Monogramouflage Stole • LV SS07 Soana Sacoche MM • LV SS06 Tobago Shoe Bag View my blog
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Aug 21st, 2009, 07:03 PM
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#21 |
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SofaKingThereDec11
Joined: Mar 2008
Location: The Bayou in LA!
Posts: 2,894
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Forget about calling the toll free number. I would write a letter with names, etc. I would send that letter to everyone, wait a week and send one to the store as a cc so she can read about herself and how differently her colleagues at another boutique acted.
Be sure to provide updates to this thread! |
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Aug 21st, 2009, 07:24 PM
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#22 |
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hubba hubba ;)
Joined: Sep 2006
Location: NYC metro-area
Posts: 3,264
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I can only hope this SA/Manager was having an "off"-day from normal customer service.
I would hate to think of all those beautiful LV bags near her! |
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Aug 21st, 2009, 08:37 PM
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#23 | ||||
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Joined: Mar 2007
Posts: 123
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Aug 21st, 2009, 08:42 PM
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#24 | ||||
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Joined: Mar 2007
Posts: 123
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She shouldn't be so unprofessional even if she is having the worst day of her life. She wasn't just giving me attitude. That, I can understand if she really just had a bad day. But she went way to far. She treated me as a criminal when I was jusy asking her for help. That's just not acceptable. She should be embarassed of herself. She is an embarassment to all the LV employees. |
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Aug 21st, 2009, 08:54 PM
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#25 |
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My baby is 2!
Joined: Oct 2006
Posts: 5,566
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I'm so sorry you were treated rudely by the store manager no less! It's unacceptable behavior on her part! I would take your complaint as far as you can go with it!
I'm sorry I can't give you any advice on WHO to contact though! Keep us updated! |
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My Collection  |
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Aug 21st, 2009, 09:14 PM
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#26 |
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Member
Joined: Mar 2007
Posts: 123
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I have tried to contact a few newspaper so far. If anyone has any info about who I can contact, please let me know. TIA!
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Aug 23rd, 2009, 02:41 PM
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#27 |
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Cuddly Bag Monkey
Joined: Jul 2007
Posts: 2,614
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The sounded very stressful, babielovah! But I'm glad that the Rodeo Store was very accomodating to you. You can write a letter to corporate detailing your experience at both stores. It would be good for you and also the company to have the written information. Hopefully, you get better treatment at LV in the future...believe me when I say that there are lots more wonderful SA's than bad ones.
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Aug 23rd, 2009, 10:12 PM
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#28 |
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vintage
Joined: Jan 2007
Location: Los Angeles
Posts: 942
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I had a good experience with a manager that was a man, but have never seen the manager you encountered. The service at the Beverly Center is particularly poor except for a couple of SAs. I am so sorry you had this experience. Glad you are reporting it.
Rodeo is my store of choice. I always feel welcomed there. |
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Aug 24th, 2009, 01:33 AM
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#29 |
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Member
Joined: Apr 2007
Posts: 2,956
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Why does LV allow these rude employees to remain? I just do not understand it. I recognize that all of us have a bad day here and there; however, it is the same stores over and over again that we read these horror stories on. Louis Vuitton needs to do something about such rude employees. I personally think that LV should have checkers (employees acting as customers) to be able to see what service is rendered to the real customers. Perhaps if they hear the same garbage that we do at certain boutiques, they will finally do something.
I am so sorry this happened to you; however, I am so happy that another store extended the appropriate service to you, the same service that should be extended from EVERY store of theirs. |
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Aug 24th, 2009, 10:10 AM
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#30 |
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Life♥Love♥LV
Joined: Dec 2008
Location: in Iggy land!
Posts: 1,236
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What an awful experience! I would write a letter to corporate and let them know what happened. That's probably the most effective thing.
And don't let one or a few rude employees stop you from enjoying your LoVes! 
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"We can judge the  of a man by his treatment of animals." ~ Immanual Kant |
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