Rude, much? - Page 2

diorlover · Jun 28th, 2008, 02:49 AM

Some of them have major attitude, which they shouldn't have. I doubt that someone who isnt serious about buying wouldnt be there. Even someone who is just looking, has intentions of eventually buying

amsiepoo · Jun 28th, 2008, 03:37 AM

I agree! They never act like they are too busy for you and are really helpful!

I'm sorry your sister's purse buying experience suffered, isn't that half the fun of getting a new purse?

Quote:

Originally Posted by NUrseluvsLOUIE

~I'm sorry you both had to experience that. I def. would ask to speak to the store MGR and inform the MGR. abt. the incident. The next time you visit the SCP, please go to Bloomie-ALL the SA there are exceptionally nice and friendly

. ~

LV Luvr · Jun 28th, 2008, 03:33 PM

This is why I purchase online at E-Lux.

bagaddict44 · Jun 28th, 2008, 03:59 PM

OMG.. The S-A-M-E thing happened to me yesterday at LV in Santa Clara!!!!!! I asked to see a few things and she brought them and then left... waiting waiting waiting and I look over and she is talking with a co worker!! She actually left me with merchandise on the counter.. I had to actually go up to another SA and let her know before I left the store cause I was getting no service... I come back later for a purchase and waited forever for another SA I felt so stupid just standing there and the security guy was staring at me like I was going to steal something. I too had my Lv with me so they knew I was a return customer.. such bad service I will be going to another location to purchase my next handbag. I am so sorry this happened to you as well.. seems the customer service is really going downhill since I made my last purchase at the LV in Denver!

gapaholic13 · Jun 28th, 2008, 04:06 PM

Brutal!

After reading all the horror SA stories I guess my store is the exception rather than the norm. I am so thankful for that!!

photoobsessive · Jun 28th, 2008, 06:00 PM

screw em

Chanticleer · Jun 28th, 2008, 10:42 PM

Don't mean to offend anyone, but aren't all of these SA's just salespeople like any other sales person? Certainly not to degrade anyone who is a sales associate, but come on, they're not exactly finding a cure for cancer! Some of them just need to get over it!

imashopaholic · Jun 28th, 2008, 11:05 PM

I agree. Just because they work in an upmarket expensive boutique doesn't mean they're of the same class. In fact, some of them have none at all.

queenmab · Jun 29th, 2008, 01:01 AM

I'm sorry that poor customer service happens anywhere, but especially at LV where we spend so much of our money. The only suggestion I have is when anyone experiences a bad customer service *moment* that you demand the SA name, or ask for the manager and their name. Then leave the boutique and write a letter including their names, what you were going to buy and why they lost the sale due to their poor customer service. Especially in the current US economy that kind of letter should get attention.

Poor customer service shouldn't happen, but when it does people need to speak up, otherwise the situation won't ever change.

NUrseluvsLOUIE · Jun 29th, 2008, 01:36 AM

~^^ Well said *queenmab*

Quote:

Originally Posted by Izznit

We went to bloomies before the actual store, but the selection was limited. I did notice how extremely nice and friendly they were. After we purchased the red heart coin purse, we went back to bloomies to see if they had it [didn't want to give that lady the sale] but they didn't.

~ITA w/ you abt. their selection being limited. But if there's a certain LV you're looking for and if the LV store or Saks in SCP has it then they can easily do a transfer between stores. Then you can make your purchase from Bloomie

. With that being said, the next time you're visiting the SCP-please visit Bloomie and give them a chance to help you out and make your visit a PLEASANT one

~

sugarcookie72 · Jun 29th, 2008, 01:43 AM

Quote:

Originally Posted by queenmab

I'm sorry that poor customer service happens anywhere, but especially at LV where we spend so much of our money. The only suggestion I have is when anyone experiences a bad customer service *moment* that you demand the SA name, or ask for the manager and their name. Then leave the boutique and write a letter including their names, what you were going to buy and why they lost the sale due to their poor customer service. Especially in the current US economy that kind of letter should get attention.

Poor customer service shouldn't happen, but when it does people need to speak up, otherwise the situation won't ever change.

Sorry that happened to you Izznit. And yes, I do just what queenmab said above. If more of us did that, I'm sure the service at LV would improve!

Izznit · Jun 29th, 2008, 03:46 AM

usually i'm not one to cause a ruckus. [in public at least hehe] but maybe i should next time. I'll do what queenmab said.

precious-gucci · Jun 29th, 2008, 04:44 AM

Quote:

Originally Posted by NUrseluvsLOUIE

~I'm sorry you both had to experience that. I def. would ask to speak to the store MGR and inform the MGR. abt. the incident. The next time you visit the SCP, please go to Bloomie-ALL the SA there are exceptionally nice and friendly

. ~

I will take your advice Mi., I have not bought anything from Bloomies (LV) but I will for my next LV purchase. And to the OP, sorry for your bad experience, I have been treated bad at the Beverly Center and till this day, refuses to go back.

bling-nut · Jun 29th, 2008, 07:41 PM

That is awful! I've only had wonderful service at my store (Calgary)

IrisCole · Jun 30th, 2008, 01:30 PM

I don't understand why some SAs feel the need to be so rude. I've had pretty good luck at LV, but had horrific experiences elsewhere.

I was at Nordstrom not too long ago and asked for a Sergio Rossi shoe in a 39; it was too narrow so I tried the 39.5 - too narrow also.

I handed the shoes back to the SA, saying they were too narrow and he actually gave me this really rude accusatory look - like it was somehow my fault the shoes didn't fit!

I just left.

Jun 28th, 2008, 03:33 PM	#18
LV Luvr Member Joined: Nov 2006 Posts: 1,412	This is why I purchase online at E-Lux. __________________ WISH LIST!!!! Azur Speedy 30 - Got it! LV Black Lurex Scarf - Got it! Vernis Sunset Boulevarde in Pomme - Got it! Chanel Lambskin Flap w/sh Monogram Pink Denim Shawl Monogram Eva Something Red Epi! Gucci Black Tote Keepall 55 Monogram Toilette Juicy Earrings - Got it! Manhattan GM Diamond Accent Ring Dior Hoop Earrings Chanel Sunnies Dream Bag(s): Chanel Jumbo White Flap w/GH or Black GST w/GH!

Jun 28th, 2008, 03:59 PM	#19
bagaddict44 Member Joined: Dec 2006 Location: California Posts: 218	OMG.. The S-A-M-E thing happened to me yesterday at LV in Santa Clara!!!!!! I asked to see a few things and she brought them and then left... waiting waiting waiting and I look over and she is talking with a co worker!! She actually left me with merchandise on the counter.. I had to actually go up to another SA and let her know before I left the store cause I was getting no service... I come back later for a purchase and waited forever for another SA I felt so stupid just standing there and the security guy was staring at me like I was going to steal something. I too had my Lv with me so they knew I was a return customer.. such bad service I will be going to another location to purchase my next handbag. I am so sorry this happened to you as well.. seems the customer service is really going downhill since I made my last purchase at the LV in Denver! __________________ LV Wish list-2008 mono keepall 55 mono batignolles vertical-purchased 7/08 mono zippy coin purse- purchased 9/08 mono key and change holder-purchased 6/08

Jun 28th, 2008, 04:06 PM	#20
gapaholic13 Member Joined: Jan 2007 Location: Canada Posts: 1,379	Brutal! After reading all the horror SA stories I guess my store is the exception rather than the norm. I am so thankful for that!! __________________ I LV!!

Jun 28th, 2008, 10:42 PM	#22
Chanticleer LV+Coach=My Bliss Joined: Dec 2007 Location: Chesapeake Bay country Posts: 1,145	Don't mean to offend anyone, but aren't all of these SA's just salespeople like any other sales person? Certainly not to degrade anyone who is a sales associate, but come on, they're not exactly finding a cure for cancer! Some of them just need to get over it! __________________ *ENGLAND---MY OTHER OBSESSION*

Jun 28th, 2008, 11:05 PM	#23
imashopaholic is in LoVe again! Joined: May 2008 Location: Australia Posts: 3,048	I agree. Just because they work in an upmarket expensive boutique doesn't mean they're of the same class. In fact, some of them have none at all. __________________ We're Off To Sydney - Where To Stay? What To Do?

Jun 28th, 2008, 02:49 AM	#16
diorlover Member Joined: Sep 2006 Posts: 513	Some of them have major attitude, which they shouldn't have. I doubt that someone who isnt serious about buying wouldnt be there. Even someone who is just looking, has intentions of eventually buying

Jun 28th, 2008, 06:00 PM	#21
photoobsessive hold me back, girls Joined: Oct 2006 Location: "Sunny Sunny" So Fla Posts: 8,141	screw em

Jun 29th, 2008, 01:01 AM	#24
queenmab Handbag Addicted Joined: Sep 2006 Location: Gettin' Spooky Posts: 3,490	I'm sorry that poor customer service happens anywhere, but especially at LV where we spend so much of our money. The only suggestion I have is when anyone experiences a bad customer service moment that you demand the SA name, or ask for the manager and their name. Then leave the boutique and write a letter including their names, what you were going to buy and why they lost the sale due to their poor customer service. Especially in the current US economy that kind of letter should get attention. Poor customer service shouldn't happen, but when it does people need to speak up, otherwise the situation won't ever change. __________________ Talking to myelf and others about my struggle with migraines at http://mychronicdailyheadache.blogspot.com/

Jun 29th, 2008, 03:46 AM	#27
Izznit Bag addict Joined: Aug 2007 Posts: 1,586	usually i'm not one to cause a ruckus. [in public at least hehe] but maybe i should next time. I'll do what queenmab said. __________________ I WILL have one day: LV XL Mahina in Black MJ Cherry tart Patchwork ZC Vintage chanel XL jumbo flap

Jun 29th, 2008, 07:41 PM	#29
bling-nut Member Joined: Mar 2007 Posts: 275	That is awful! I've only had wonderful service at my store (Calgary)

Jun 30th, 2008, 01:30 PM	#30
IrisCole thehungersite.com Joined: Dec 2007 Location: Lansing, Michigan Posts: 1,218	I don't understand why some SAs feel the need to be so rude. I've had pretty good luck at LV, but had horrific experiences elsewhere. I was at Nordstrom not too long ago and asked for a Sergio Rossi shoe in a 39; it was too narrow so I tried the 39.5 - too narrow also. I handed the shoes back to the SA, saying they were too narrow and he actually gave me this really rude accusatory look - like it was somehow my fault the shoes didn't fit! I just left. __________________