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Jerzygirl · Jul 21st, 2009, 09:42 AM

I never did understand the rudness of some of the SAs. I would have definately asked for a manager right then and there on the spot. There is no excuse for that type of behavior, especially when I am shelling out my hard earned money. Off with her head

...lol

maria_tm1978 · Jul 22nd, 2009, 03:16 PM

I travel a lot, and I've been to a bunch of different LV stores. The WORST by far was the one at the Nordstrom on Michigan Ave. in Chicago. The woman was SUPER condescending. She was a price mentioner, too, when I asked if they had the Roses stole. Ummm...I'll ask if I need to know, thanks.

The best was at the Neiman Marcus store in McLean, VA, at Tysons Galleria. I've only bought ties from this SA, but you would think I've been buying vernis almas from him that's how friendly and nice he is.

Come to think of it, and I don't mean to make generalizations, just based on my experience, the female SAs have been the coldest and the male ones have been the most pleasant to work with.

Oddly enough, I've gotten pretty decent service at all the other ones I've been to.

kate xp · Jul 24th, 2009, 10:09 AM

I went to the 5 ave store and I didnt like that store that well either. There were many representatives but only some were nice, even though i wore my Galliera. I find the store in SOHO much nicer. I went there twice just to try on bags and did not buy anything. They were all so nice and gave me their opinion when i asked them. Thats my favorite LV store.

paulvipervette · Jul 25th, 2009, 05:10 PM

So sorry to hear that, I find the 5th ave store has horrible customer svc, but it may be due in part by all the tourists they constantly get going in there

elodieD · Jul 31st, 2009, 10:02 PM

So sorry that happened to you! Definitely complain, as pps have said, but if it ever happens again...YOU are the customer, SHE is the employee...fix her with a cold fishy stare and politely ask to speak to the manager. Practice a cold fishy stare in your mirror if necessary

I was in the Cherry Creek (Denver) store today--had two bags to be repaired, but only one is repairable *sob*--and all the SA's were polite and friendly.

ETA--I'm a native New Yorker. Cold fishy stares work well, generally, especially with SAs who are probably from a small town in Ohio :lmao:

trumanfinn · Aug 2nd, 2009, 07:10 AM

I had that happen in the Saks in Pittsburgh. Granted, I was dressed casually, and walked in with my stroller and kids, but still.
I approached the counter, and the 2 women kind of gave each other a look..they *almost* rolled their eyes.
I said that I was interested in a wallet and asked if I could see the Koala- she didn't say a word. Opened up the case, pulled out FIVE wallets, plopped them on the counter in front of me and walked back to the register and the other SA.
I was just standing there feeling horrid.
I ended up buying from the Pittsburgh LV- and the SAs there have been WONDERFUL. I've dealt with 3, and they've all been super nice. One of them even plays with my kids while I'm trying on bags, and compliments me profusely on their behavior. LOL
I'll never go back to Saks!

MyMyMy · Aug 16th, 2009, 06:19 AM

Go to Saks the SA there are better. STAY AWAY FROM MACYS. HORROR STOIES TO NO END

LVKeepallfan · Aug 16th, 2009, 06:08 PM

I was just at the 5th Ave. boutique and met one of the nicest SA's; his name is CHRIS H. I asked to see a particular LV and he took one out in every color available so I can compare and make sure I end up going home with the one I want. I bought a small item, but he treated me as if I just bought a Le Fab and an alligator Lockit from him LOL!

prplhrt21 · Aug 16th, 2009, 06:44 PM

I have to say I wasn't that impressed with Lauren A. at the Fifth Ave store in NYC either. She started to act nicer towards me when she knew I was going to buy a bag. I didn't even get my receipt in an envelope, she just handed it to me. At least I got a box.

PassportLouie · Aug 17th, 2009, 07:08 PM

I completely agree about the Fifth Ave. store. I was there two weeks ago and wasn't impressed at all. All they have out are the basics, which I guess is what they're figuring tourists want. I thought I'd find the creme de la creme there, but to no avail....
From now on, I'm sticking to Short Hills....where there are two options: the LV boutique and Neiman Marcus. Plus the SAs in Jersey are much more friendly, helpful, and knowledgeable....

willwork4bags · Aug 17th, 2009, 10:04 PM

Hmmm, I would probably want to go back to the store, hope you are greeted by a nicer SA, and purchase the bag in front of that mean SA. After the purchase, look as the mean SA, and say, "Big mistake. BIG. HUGE! I have to go shopping now," and walk off (recreate the scene from Pretty Woman, ya know? LOL)

But seriously, maybe really consider getting the Bbag. I got the Giant Day in Pommier and have the Raisin in my sight now. Go for it. It's an amazing color. esp for Fall!!

sophiae · Aug 18th, 2009, 03:49 PM

Originally Posted by heychar

LV should do that 'secret shopper' thing as part of their training...then they would all be on their guard in stores and should make them act better!

I agree!

crazy4coach · Aug 20th, 2009, 03:26 PM

Originally Posted by JessicaV

Seriously i dont really like revenge but everytime i hear about a disrespectful SA i get the "pretty woman" urge. I would send an email to LV telling them how badly she treated you it would be best if you remembered her name.

Cute!! I loved that movie! Walk back in the store and say, "um yes, you work off commission, correct?? Well I just spent 2500.00 on a louis down the road where the girls are "nice"!!

Jul 21st, 2009, 09:42 AM	#31
Jerzygirl But its on sale! Joined: Jun 2008 Posts: 1,629	I never did understand the rudness of some of the SAs. I would have definately asked for a manager right then and there on the spot. There is no excuse for that type of behavior, especially when I am shelling out my hard earned money. Off with her head...lol
Jerzygirl But its on sale! Joined: Jun 2008 Posts: 1,629	__________________ “I don't do fashion, I am fashion.”

Jul 24th, 2009, 10:09 AM	#33
kate xp Member Joined: Jul 2008 Posts: 362	I went to the 5 ave store and I didnt like that store that well either. There were many representatives but only some were nice, even though i wore my Galliera. I find the store in SOHO much nicer. I went there twice just to try on bags and did not buy anything. They were all so nice and gave me their opinion when i asked them. Thats my favorite LV store.
kate xp Member Joined: Jul 2008 Posts: 362	__________________ My wish list: Bloomsbury PM!!! Mahina XL (chocolate and Mahogany) Surya XL grey Tivoli GM only in damier if they ever make it Monogram Monty PM or Gm

Aug 16th, 2009, 06:44 PM	#39
prplhrt21 Member Joined: May 2009 Posts: 1,018	I have to say I wasn't that impressed with Lauren A. at the Fifth Ave store in NYC either. She started to act nicer towards me when she knew I was going to buy a bag. I didn't even get my receipt in an envelope, she just handed it to me. At least I got a box.
prplhrt21 Member Joined: May 2009 Posts: 1,018

Aug 17th, 2009, 07:08 PM	#40
PassportLouie Member Joined: Jul 2009 Posts: 6	I completely agree about the Fifth Ave. store. I was there two weeks ago and wasn't impressed at all. All they have out are the basics, which I guess is what they're figuring tourists want. I thought I'd find the creme de la creme there, but to no avail.... From now on, I'm sticking to Short Hills....where there are two options: the LV boutique and Neiman Marcus. Plus the SAs in Jersey are much more friendly, helpful, and knowledgeable....
PassportLouie Member Joined: Jul 2009 Posts: 6

Jul 22nd, 2009, 03:16 PM	#32
maria_tm1978 Orlando08 Joined: Oct 2008 Location: Northern VA Posts: 154	I travel a lot, and I've been to a bunch of different LV stores. The WORST by far was the one at the Nordstrom on Michigan Ave. in Chicago. The woman was SUPER condescending. She was a price mentioner, too, when I asked if they had the Roses stole. Ummm...I'll ask if I need to know, thanks. The best was at the Neiman Marcus store in McLean, VA, at Tysons Galleria. I've only bought ties from this SA, but you would think I've been buying vernis almas from him that's how friendly and nice he is. Come to think of it, and I don't mean to make generalizations, just based on my experience, the female SAs have been the coldest and the male ones have been the most pleasant to work with. Oddly enough, I've gotten pretty decent service at all the other ones I've been to.

Jul 25th, 2009, 05:10 PM	#34
paulvipervette Member Joined: May 2009 Location: NY Posts: 541	So sorry to hear that, I find the 5th ave store has horrible customer svc, but it may be due in part by all the tourists they constantly get going in there

Jul 31st, 2009, 10:02 PM	#35
elodieD Member Joined: Jul 2009 Location: Suburbia. Ack. Posts: 19	So sorry that happened to you! Definitely complain, as pps have said, but if it ever happens again...YOU are the customer, SHE is the employee...fix her with a cold fishy stare and politely ask to speak to the manager. Practice a cold fishy stare in your mirror if necessary I was in the Cherry Creek (Denver) store today--had two bags to be repaired, but only one is repairable sob--and all the SA's were polite and friendly. ETA--I'm a native New Yorker. Cold fishy stares work well, generally, especially with SAs who are probably from a small town in Ohio :lmao:

Aug 2nd, 2009, 07:10 AM	#36
trumanfinn Member Joined: Jul 2009 Location: Pa Posts: 421	I had that happen in the Saks in Pittsburgh. Granted, I was dressed casually, and walked in with my stroller and kids, but still. I approached the counter, and the 2 women kind of gave each other a look..they almost rolled their eyes. I said that I was interested in a wallet and asked if I could see the Koala- she didn't say a word. Opened up the case, pulled out FIVE wallets, plopped them on the counter in front of me and walked back to the register and the other SA. I was just standing there feeling horrid. I ended up buying from the Pittsburgh LV- and the SAs there have been WONDERFUL. I've dealt with 3, and they've all been super nice. One of them even plays with my kids while I'm trying on bags, and compliments me profusely on their behavior. LOL I'll never go back to Saks!

Aug 16th, 2009, 06:19 AM	#37
MyMyMy Member Joined: Jul 2009 Location: Rhode Island Posts: 396	Go to Saks the SA there are better. STAY AWAY FROM MACYS. HORROR STOIES TO NO END

Aug 16th, 2009, 06:08 PM	#38
LVKeepallfan Member Joined: Apr 2008 Location: Sunny SoCal, USA Posts: 6,507	I was just at the 5th Ave. boutique and met one of the nicest SA's; his name is CHRIS H. I asked to see a particular LV and he took one out in every color available so I can compare and make sure I end up going home with the one I want. I bought a small item, but he treated me as if I just bought a Le Fab and an alligator Lockit from him LOL!

Aug 17th, 2009, 10:04 PM	#41
willwork4bags My Holy Grail Closet Joined: Jan 2008 Location: Sunshine State of Mind Posts: 64	Hmmm, I would probably want to go back to the store, hope you are greeted by a nicer SA, and purchase the bag in front of that mean SA. After the purchase, look as the mean SA, and say, "Big mistake. BIG. HUGE! I have to go shopping now," and walk off (recreate the scene from Pretty Woman, ya know? LOL) But seriously, maybe really consider getting the Bbag. I got the Giant Day in Pommier and have the Raisin in my sight now. Go for it. It's an amazing color. esp for Fall!!

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