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haven · Aug 23rd, 2009, 09:39 PM

Originally Posted by gre8dane

I've told the SA's about these threads and the manager told me that they have learned through experience that the person who comes in wearing jeans & flip flops are usually the customers that can buy up the whole store. The customers who come in wearing this label & that label, this much $$ of this & that designer and come in putting on airs expecting a certain kind of service are usually the frauds (not their words). I've seen this myself and it's funny, but embarrassing for that customer as they are making a fool of themself.

This is very true. I have often seen customers acting & dressing the way they think LV shoppers/owners should behave. It is really embarrassing for them.

midnight05 · Aug 24th, 2009, 06:58 PM

Thanks for all the replies!! So sweet! Somebody suggested ordering from Saks because I wouldn't be charged sales tax. There is a Saks in the same mall as the LV store, so I would probably be charged sales tax. We are going tomorrow for another look and will probably pull the trigger on the Manhattan PM. If the SA is rude to me, I will tell her/him that I will not buy from them specifically. If I don't get it tomorrow because the SAs are rude, then I can just order it.

Cheetah7 · Aug 26th, 2009, 01:24 AM

I'm sorry to hear about all the bad experiences some people have had in the LV store. The first time I walked into an LV boutique to buy a bag, I was dressed in jeans and a T-shirt and so was my husband. I was also carrying a no-name, high street bag. The store employees (at Ala Moana Mall in Hawaii) were all very nice and one SA immediately assisted me. I already knew what I wanted to get but I told the SA I was going to try several bags to see which one would suit me best. After about 10 minutes, I had my new bag and the experience at the store was painless.

There is no excuse for treating a potential customer rudely, regardless of what they're carrying or wearing and this goes for ANY store/boutique, not just LV. The customers are the reason they get their paycheck in the first place.

amsiepoo · Aug 27th, 2009, 12:38 AM

Its so sad some of us have to resort to getting our stuff online. Going into the store, picking out the bag and trying it on in the the store is part of the buying experience! I would feel cheated if I had to order it online to avoid the drama.

I think you're right in tell the SA you're not going to buy the bag from her/him because of their rudeness. If you see another SA in there that courteous, you should buy that same bag from that SA just to show the rude SA what that behavior cost her/him. My mom did that when she was treated poorly by a SA at SCP, it as a slow day and all of the SAs were

. That rude SA may never see us again but she does have to face her coworkers every day.

puzzlenop · Aug 27th, 2009, 12:54 AM

So far this has not happened to me. I have been to LV boutique in Roseville CA. and I have them bring me bag after bag after bag, wallets too, and I leave with nothing. I have even had them call me when the mono speedy came in and them say I changed my mind. They have been pretty nice and I think they know my face now. I ordered a wallet online but plan to go to the store labor day weekend to buy my first bag. BTW it appears that Saks does not sell LV online anymore...right?

Lvnitup · Aug 27th, 2009, 09:11 PM

I have never had a bad LV experience, and often dress in jeans/shorts and flip flops (designer of course) I even have a couple of SA's who email me regularly. Of course I buy enough they know I am a good customer. That is just my expereience.

Zarka · Aug 27th, 2009, 10:07 PM

I wish that LV admin people could read this and hopefully retrain their SAs...I knew someone in LA who was nice to me...But Gucci people were even worse, and the funny part is I could be earning 10 times more than their SAs but they walk and talk like snobs owning LV designs and stores...

tiggycat · Aug 28th, 2009, 09:27 AM

I'm not "wealthy" but I happen to live in a very upscale neighbourhood (scored a great deal on a condo when the builder went bankrupt). I see people all the time that I know must be very well off (single family homes here go for $1M plus) and often they wear raggy jeans, T-shirts, flip-flops, etc. when shopping. SAs should know that you can't tell by how a person dresses - if I were them I'd be more suspicious if someone wore their "Sunday best" to shop in as that just isn't normal. That said, I've been saving for my first LV (I need to lose a large amount of weight and I promised it to myself as a reward) when I reach my goal, but sadly if I find I'm treated like some of you have been when I go to buy it I'll just walk away and buy another brand - it would sour the experience so much I'd never enjoy the bag. I really have my heart set on an LV so maybe I should buy it on line just in case!

heatherdazy · Aug 31st, 2009, 11:00 PM

I've felt that way when I was in Vegas and Seattle, but I have to say, all the SAs at Scottsdale fashion square are sweet as pie.

penelope tree · Sep 1st, 2009, 01:35 PM

i was told off by some security bloke in the selfridges LV bit in London because i touched a zcp - other people were literally putting their grubby paws on them and they said nothing, i just moved it a bit to see the colour as the light caught it.
some people eh!

kburns2000 · Sep 1st, 2009, 02:14 PM

You should not judge a book by its cover and if SA's have this attitude it is pretty ignorant if you ask me!

sophinette007 · Sep 1st, 2009, 04:27 PM

I think that depend on the SA, some are very nice and helpful and others think they are VIP, kind of god of the luxury who decide who is allowed to buy in the shop.
The LV of my town have very nice SA's. The only one who was a real b... has left. I fell confortable in this store.
At the LV store of the Champs Elysées I find it very rude and impersonal, like if I was a purse with hands ans legs.
The worst store in my town is Dior, the SA didn't want to help me when she has understood that I "only" wanted to buy a silk scarf, "only spend 100 euros". She said to me "We don't sell red scarves". And I was obliged to go to the scarves and show her and say "this one isn't red?". She wasn't very happy to sell it to me and take her time...that was awful, stupid lady....even if I am a polite person and was dress quite elegant(but even if I have wore a short and flip flop , she is just a SA!Not John Galliano himself!) so I have decided to spend no one more euro in this store! At my LV store, the SA are always nice even if I buy "only" a keyholder for exemple or an agenda refill...so classy!
Sorry for your bad experience

Dixie79 · Sep 1st, 2009, 04:35 PM

Besides 2 bags I got all of them from the LV store in Oslo, Norway. And they are the best. Always helpful and polite. And when I had trouble whit my Speedy Minilin, the service was excellent. But at the LV in Monaco thet were not polite, so I went to Cannes to bye it insted....

aimeng · Sep 1st, 2009, 05:35 PM

are you talking about the store on 57th street, 5th ave.??????
I don't like that store.
Half a year ago, my husband got a mono NF there for me, the SA had very cold attitude and she forgot to put the receipt in the shopping bag. My husband went back to get the receipt, and the SA even didn't say sorry about it.
Three months ago, I went there to talk to a SA about the new black multicolor zippy coin purse. I was worried about the chipping off. THE SA told me that their wallet were improved, they printed first, then coated, so the color won't chip off again like the groom line..........ect.........
But the truth is my ZCP got chip off veru quickly, badly!!!!!!!!!
My recommandation is to go to the store at SOHO. Every SA there are very friendly. Even if you are only window shopping!!!!

Elmina! · Sep 2nd, 2009, 03:29 AM

People at my nearest LV boutique are always very helpful and polite but it doesn't surprise me when i hear about rude behaviour in other stores.
First of all, these people have to understand that they are being paid so as to assist and serve clients so I can't see the reason for them being snob. They don't own the store, they are only employees and after all, their object is to sell and keep their clientele. In any case, it's like they're working against LV's reputation in a way.

Aug 24th, 2009, 06:58 PM	#32
midnight05 OP Member Joined: Sep 2006 Posts: 23	Thanks for all the replies!! So sweet! Somebody suggested ordering from Saks because I wouldn't be charged sales tax. There is a Saks in the same mall as the LV store, so I would probably be charged sales tax. We are going tomorrow for another look and will probably pull the trigger on the Manhattan PM. If the SA is rude to me, I will tell her/him that I will not buy from them specifically. If I don't get it tomorrow because the SAs are rude, then I can just order it.
midnight05 OP Member Joined: Sep 2006 Posts: 23

Aug 27th, 2009, 12:38 AM	#34
amsiepoo Member Joined: Aug 2007 Location: Orange County Posts: 334	Its so sad some of us have to resort to getting our stuff online. Going into the store, picking out the bag and trying it on in the the store is part of the buying experience! I would feel cheated if I had to order it online to avoid the drama. I think you're right in tell the SA you're not going to buy the bag from her/him because of their rudeness. If you see another SA in there that courteous, you should buy that same bag from that SA just to show the rude SA what that behavior cost her/him. My mom did that when she was treated poorly by a SA at SCP, it as a slow day and all of the SAs were . That rude SA may never see us again but she does have to face her coworkers every day.
	__________________

Aug 27th, 2009, 09:11 PM	#36
Lvnitup Member Joined: Nov 2006 Posts: 2	I have never had a bad LV experience, and often dress in jeans/shorts and flip flops (designer of course) I even have a couple of SA's who email me regularly. Of course I buy enough they know I am a good customer. That is just my expereience.
Lvnitup Member Joined: Nov 2006 Posts: 2

Aug 27th, 2009, 10:07 PM	#37
Zarka Member Joined: Dec 2008 Posts: 26	I wish that LV admin people could read this and hopefully retrain their SAs...I knew someone in LA who was nice to me...But Gucci people were even worse, and the funny part is I could be earning 10 times more than their SAs but they walk and talk like snobs owning LV designs and stores...
Zarka Member Joined: Dec 2008 Posts: 26

Aug 28th, 2009, 09:27 AM	#38
tiggycat Member Joined: Jul 2009 Posts: 131	I'm not "wealthy" but I happen to live in a very upscale neighbourhood (scored a great deal on a condo when the builder went bankrupt). I see people all the time that I know must be very well off (single family homes here go for $1M plus) and often they wear raggy jeans, T-shirts, flip-flops, etc. when shopping. SAs should know that you can't tell by how a person dresses - if I were them I'd be more suspicious if someone wore their "Sunday best" to shop in as that just isn't normal. That said, I've been saving for my first LV (I need to lose a large amount of weight and I promised it to myself as a reward) when I reach my goal, but sadly if I find I'm treated like some of you have been when I go to buy it I'll just walk away and buy another brand - it would sour the experience so much I'd never enjoy the bag. I really have my heart set on an LV so maybe I should buy it on line just in case!
tiggycat Member Joined: Jul 2009 Posts: 131

Aug 26th, 2009, 01:24 AM	#33
Cheetah7 Member Joined: Aug 2009 Location: Here, there and everywhere Posts: 302	I'm sorry to hear about all the bad experiences some people have had in the LV store. The first time I walked into an LV boutique to buy a bag, I was dressed in jeans and a T-shirt and so was my husband. I was also carrying a no-name, high street bag. The store employees (at Ala Moana Mall in Hawaii) were all very nice and one SA immediately assisted me. I already knew what I wanted to get but I told the SA I was going to try several bags to see which one would suit me best. After about 10 minutes, I had my new bag and the experience at the store was painless. There is no excuse for treating a potential customer rudely, regardless of what they're carrying or wearing and this goes for ANY store/boutique, not just LV. The customers are the reason they get their paycheck in the first place.

Aug 27th, 2009, 12:54 AM	#35
puzzlenop Member Joined: Jul 2009 Location: California Posts: 410	So far this has not happened to me. I have been to LV boutique in Roseville CA. and I have them bring me bag after bag after bag, wallets too, and I leave with nothing. I have even had them call me when the mono speedy came in and them say I changed my mind. They have been pretty nice and I think they know my face now. I ordered a wallet online but plan to go to the store labor day weekend to buy my first bag. BTW it appears that Saks does not sell LV online anymore...right?

Aug 31st, 2009, 11:00 PM	#39
heatherdazy Member Joined: Aug 2009 Location: West Coast Posts: 109	I've felt that way when I was in Vegas and Seattle, but I have to say, all the SAs at Scottsdale fashion square are sweet as pie.

Sep 1st, 2009, 01:35 PM	#40
penelope tree Member Joined: Aug 2008 Location: England Posts: 564	i was told off by some security bloke in the selfridges LV bit in London because i touched a zcp - other people were literally putting their grubby paws on them and they said nothing, i just moved it a bit to see the colour as the light caught it. some people eh!
	__________________ I LV CHANEL

Sep 1st, 2009, 02:14 PM	#41
kburns2000 Member Joined: Feb 2009 Location: USA Posts: 1,195	You should not judge a book by its cover and if SA's have this attitude it is pretty ignorant if you ask me!
	__________________

Sep 1st, 2009, 04:27 PM	#42
sophinette007 Member Joined: Sep 2006 Location: France Posts: 99	I think that depend on the SA, some are very nice and helpful and others think they are VIP, kind of god of the luxury who decide who is allowed to buy in the shop. The LV of my town have very nice SA's. The only one who was a real b... has left. I fell confortable in this store. At the LV store of the Champs Elysées I find it very rude and impersonal, like if I was a purse with hands ans legs. The worst store in my town is Dior, the SA didn't want to help me when she has understood that I "only" wanted to buy a silk scarf, "only spend 100 euros". She said to me "We don't sell red scarves". And I was obliged to go to the scarves and show her and say "this one isn't red?". She wasn't very happy to sell it to me and take her time...that was awful, stupid lady....even if I am a polite person and was dress quite elegant(but even if I have wore a short and flip flop , she is just a SA!Not John Galliano himself!) so I have decided to spend no one more euro in this store! At my LV store, the SA are always nice even if I buy "only" a keyholder for exemple or an agenda refill...so classy! Sorry for your bad experience
	__________________ Chloe Brun Paddington Black Quilted BAY Muscade Large Paraty Chocolate Medium Paraty Louis Vuitton Speedy 25 Black Epi Speedy 30 Damier Speedy 25 Mono Alma Ivory Epi Tango Damier Croissant PM Mono Sologne Black MC Pochette Shirley Black MC Pochette White MC Galliera Mono PM

Sep 1st, 2009, 04:35 PM	#43
Dixie79 Member Joined: Aug 2009 Location: Norway Posts: 129	Besides 2 bags I got all of them from the LV store in Oslo, Norway. And they are the best. Always helpful and polite. And when I had trouble whit my Speedy Minilin, the service was excellent. But at the LV in Monaco thet were not polite, so I went to Cannes to bye it insted....

Sep 1st, 2009, 05:35 PM	#44
aimeng Member Joined: Dec 2008 Location: nyc Posts: 332	are you talking about the store on 57th street, 5th ave.?????? I don't like that store. Half a year ago, my husband got a mono NF there for me, the SA had very cold attitude and she forgot to put the receipt in the shopping bag. My husband went back to get the receipt, and the SA even didn't say sorry about it. Three months ago, I went there to talk to a SA about the new black multicolor zippy coin purse. I was worried about the chipping off. THE SA told me that their wallet were improved, they printed first, then coated, so the color won't chip off again like the groom line..........ect......... But the truth is my ZCP got chip off veru quickly, badly!!!!!!!!! My recommandation is to go to the store at SOHO. Every SA there are very friendly. Even if you are only window shopping!!!!
aimeng Member Joined: Dec 2008 Location: nyc Posts: 332	__________________ lovemyrosepochette WHISLIST:ROSEWOOD VERNIS Mono Eva Watercolor speedy

Sep 2nd, 2009, 03:29 AM	#45
Elmina! Member Joined: Jun 2009 Posts: 19	People at my nearest LV boutique are always very helpful and polite but it doesn't surprise me when i hear about rude behaviour in other stores. First of all, these people have to understand that they are being paid so as to assist and serve clients so I can't see the reason for them being snob. They don't own the store, they are only employees and after all, their object is to sell and keep their clientele. In any case, it's like they're working against LV's reputation in a way.
Elmina! Member Joined: Jun 2009 Posts: 19

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