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missiris · Nov 3rd, 2009, 10:06 PM

I ordered a Hamstead from LV.com.
When it arrived, I checked the whole bag carefully as some posts suggests.
Then I found some scratches on the plate and on the button.
So I returned the item.
Now, LV.com told me that their quality department refuses my return since they don't think the item had any scratch when they sent out as they checked all the items before sending out.

Well, I returned the item because I don't think it's in good quality. And LV.com refuses my return since they believed they sent the item without any issue. I opened the box immediately and called LV.com right after I found the scratches.

So what can I do to get my money back ??

beljwl · Nov 3rd, 2009, 11:10 PM

call again and talk to a supervisor and if that does not work if you paid for it using a credit card then call your credit card company. Let them handle it for you

galleriagirl11 · Nov 4th, 2009, 10:45 AM

I have ordered smaller accessories off the website but for reasons like this I'm scared to order a bag online! I agree with beljwl call a supervisor or dispute it with your credit card. They really suck for doing this!

Barlow · Nov 4th, 2009, 12:55 PM

I'm so sorry you're having this problem! Talk to a supervisor, hopefully they can help you out! Or, do you have a live SA that could maybe call and give you some back up?

angelfly39 · Nov 5th, 2009, 12:24 PM

Did they return the bag back to you? If they did, try to take it to the store for return. I've exchanged twice w/no problem. Good luck!!!

jennifer20 · Nov 6th, 2009, 03:06 PM

talk to ur credit card company asap! thats pretty much the only way to deal with them...try to get them to stop payment and contact LV

LVMOMMY · Nov 6th, 2009, 03:24 PM

Sorry about your return hassel. Any update?

angelasofia · Nov 6th, 2009, 04:36 PM

Wow, I had a very bad experience with a return as well and I just had to stand my ground and finally they exchanged my bag. It depends who the sales person is really, some are a little more "scared" of saying no to an angry customer and some have no problems saying no. I went up against 2 girls who looked a bit insecure with what they were telling me and so I knew I had up with a raise of the voice. But since you ordered online, this may be difficult to do. I agree with the others to first call and ask to speak with a supervisor and if you are unsuccessful, call your credit card company. Seriously, with all the issues that LV give people with returns, the best thing they can do is have a no returns policy,because that is what they really MEAN isn't it?!

missiris · Nov 6th, 2009, 10:02 PM

I haven't got a chance to talk to the supervisor yet. The LV 1-866 line customer representative told me that the supervisor(Amy?) won't be back until Sunday. I 'll keep you updated once I can talk to the supervisor directly.

I hope that the supervisor can understand the whole situation before I go to the credit card company.

So far, it's like if LV's quality department could not do their job and found defects before selling to online buyers, unlucky buyers like me would have no way to return the item. LV can always tell you "it's not our issue because we only sell perfect items...blah blah, we have quality department to check every items..."

As an online shopper, there is no way for me to check the item thoroughly before I order. It's really unfair to tell buyers like me "no return!" when we found our ordered item is not good. Not to mention the item is more than a thousand dollars and it's so unbelievable that a store like LV doesn't have a proper return policy to protect (online) customers' right.

I'm very frustrated during the whole time that I talk to LV. I hope I can have better news next couple days.

melikemochi · Nov 7th, 2009, 01:54 AM

DOn't take no for an answer and be firm and confident in what you tell them.

inlovewithvuitt · Nov 7th, 2009, 07:34 AM

Since the bag came with scratches, be firm with it.

ms_contrary · Nov 7th, 2009, 02:44 PM

good luck with this! I hope the talk with the supervisor goes smoothly!

Barlow · Nov 7th, 2009, 06:59 PM

Good luck with the supervisor tomorrow!

kristie · Nov 8th, 2009, 03:11 AM

Oh, I feel your pain......I had a similar situation happen to me with LV.com and I had to dispute it on my CC. After photos to the CC compnay and THREE months later, I finally got my money back.

I will NEVER EVER buy from the website ever again because they can and do sell items that are damaged, used and defective. They just resend out things and hope that the person receiving it does not notice.

It was a HORRIBLE experience and I truly wish you the best of luck!

missiris · Nov 8th, 2009, 12:17 PM

I talked to the supervisor Amy today.
She told me that she needs to talke to order managing department(?) to discuss this further.

I don't know how long this will take, but I told the supervisor that I'd wait for their answer tomorrow before filing the credit card dispute.

kristie, I hope I knew your story before I bought from the website. If I knew this would happen, I would buy from store directly.

Nov 3rd, 2009, 10:06 PM	#1
missiris OP Member Joined: Jan 2009 Posts: 10	LV.com refuses my return. What should I do? I ordered a Hamstead from LV.com. When it arrived, I checked the whole bag carefully as some posts suggests. Then I found some scratches on the plate and on the button. So I returned the item. Now, LV.com told me that their quality department refuses my return since they don't think the item had any scratch when they sent out as they checked all the items before sending out. Well, I returned the item because I don't think it's in good quality. And LV.com refuses my return since they believed they sent the item without any issue. I opened the box immediately and called LV.com right after I found the scratches. So what can I do to get my money back ??
missiris OP Member Joined: Jan 2009 Posts: 10

Nov 3rd, 2009, 11:10 PM	#2
beljwl Springsteen Fan!!!! Joined: Nov 2006 Location: Walking distance to Rodeo Drive Posts: 20,946	call again and talk to a supervisor and if that does not work if you paid for it using a credit card then call your credit card company. Let them handle it for you
	__________________ ATTN SoCal MEMBERS: FOR AN EVITE TO THE NEXT SoCal TPF MEET PM ME YOUR EMAIL ADDRESS.

Nov 4th, 2009, 12:55 PM	#4
Barlow Paris in November <3 Joined: Aug 2008 Location: Upstate NY Posts: 2,267	I'm so sorry you're having this problem! Talk to a supervisor, hopefully they can help you out! Or, do you have a live SA that could maybe call and give you some back up?
	__________________ In Paris 11/19-11/24! Lust List: Louis Vuitton Roses L.A.M.B. Rasta Louboutins Size 41 Have List: http://forum.purseblog.com/your-bag-...os-506246.html

Nov 5th, 2009, 12:24 PM	#5
angelfly39 Member Joined: Sep 2009 Location: NYC Posts: 147	Did they return the bag back to you? If they did, try to take it to the store for return. I've exchanged twice w/no problem. Good luck!!!
	__________________ WISHLIST Damier Azur Speedy 25 Bloomsbury PM Montorgueil PM Epi Cassis Key & Change Holder

Nov 6th, 2009, 04:36 PM	#8
angelasofia Member Joined: Nov 2009 Posts: 12	Wow, I had a very bad experience with a return as well and I just had to stand my ground and finally they exchanged my bag. It depends who the sales person is really, some are a little more "scared" of saying no to an angry customer and some have no problems saying no. I went up against 2 girls who looked a bit insecure with what they were telling me and so I knew I had up with a raise of the voice. But since you ordered online, this may be difficult to do. I agree with the others to first call and ask to speak with a supervisor and if you are unsuccessful, call your credit card company. Seriously, with all the issues that LV give people with returns, the best thing they can do is have a no returns policy,because that is what they really MEAN isn't it?!
angelasofia Member Joined: Nov 2009 Posts: 12

Nov 4th, 2009, 10:45 AM	#3
galleriagirl11 Member Joined: Oct 2008 Location: Dallas/Fort Worth Posts: 108	I have ordered smaller accessories off the website but for reasons like this I'm scared to order a bag online! I agree with beljwl call a supervisor or dispute it with your credit card. They really suck for doing this!

Nov 6th, 2009, 03:06 PM	#6
jennifer20 shop till you drop Joined: Mar 2009 Location: USA - Nevada Posts: 392	talk to ur credit card company asap! thats pretty much the only way to deal with them...try to get them to stop payment and contact LV

Nov 6th, 2009, 03:24 PM	#7
LVMOMMY Proud mom of 4 Joined: Nov 2007 Location: California Posts: 4,713	Sorry about your return hassel. Any update?

Nov 6th, 2009, 10:02 PM	#9
missiris OP Member Joined: Jan 2009 Posts: 10	I haven't got a chance to talk to the supervisor yet. The LV 1-866 line customer representative told me that the supervisor(Amy?) won't be back until Sunday. I 'll keep you updated once I can talk to the supervisor directly. I hope that the supervisor can understand the whole situation before I go to the credit card company. So far, it's like if LV's quality department could not do their job and found defects before selling to online buyers, unlucky buyers like me would have no way to return the item. LV can always tell you "it's not our issue because we only sell perfect items...blah blah, we have quality department to check every items..." As an online shopper, there is no way for me to check the item thoroughly before I order. It's really unfair to tell buyers like me "no return!" when we found our ordered item is not good. Not to mention the item is more than a thousand dollars and it's so unbelievable that a store like LV doesn't have a proper return policy to protect (online) customers' right. I'm very frustrated during the whole time that I talk to LV. I hope I can have better news next couple days.
missiris OP Member Joined: Jan 2009 Posts: 10

Nov 7th, 2009, 01:54 AM	#10
melikemochi Member Joined: Jun 2006 Location: California Posts: 1,740	DOn't take no for an answer and be firm and confident in what you tell them.
	__________________ *I smooshy bags and cute heels!* Must find: - Lockit Horizonal

Nov 7th, 2009, 07:34 AM	#11
inlovewithvuitt "H" for 2000th post Joined: Mar 2007 Location: My little Castle Posts: 2,310	Since the bag came with scratches, be firm with it.
	__________________ Wishlist: Balenciaga once again.... LOL And MORE orange boxes!

Nov 7th, 2009, 02:44 PM	#12
ms_contrary Member Joined: Nov 2009 Location: Portland, OR Posts: 17	good luck with this! I hope the talk with the supervisor goes smoothly!

Nov 7th, 2009, 06:59 PM	#13
Barlow Paris in November <3 Joined: Aug 2008 Location: Upstate NY Posts: 2,267	Good luck with the supervisor tomorrow!
	__________________ In Paris 11/19-11/24! Lust List: Louis Vuitton Roses L.A.M.B. Rasta Louboutins Size 41 Have List: http://forum.purseblog.com/your-bag-...os-506246.html

Nov 8th, 2009, 03:11 AM	#14
kristie "H" is for horses? Joined: Oct 2006 Posts: 3,677	Oh, I feel your pain......I had a similar situation happen to me with LV.com and I had to dispute it on my CC. After photos to the CC compnay and THREE months later, I finally got my money back. I will NEVER EVER buy from the website ever again because they can and do sell items that are damaged, used and defective. They just resend out things and hope that the person receiving it does not notice. It was a HORRIBLE experience and I truly wish you the best of luck!
kristie "H" is for horses? Joined: Oct 2006 Posts: 3,677	__________________ Uh oh...I think I may be more in danger of buying a Hermes saddle than a Birkin.......

Nov 8th, 2009, 12:17 PM	#15
missiris OP Member Joined: Jan 2009 Posts: 10	I talked to the supervisor Amy today. She told me that she needs to talke to order managing department(?) to discuss this further. I don't know how long this will take, but I told the supervisor that I'd wait for their answer tomorrow before filing the credit card dispute. kristie, I hope I knew your story before I bought from the website. If I knew this would happen, I would buy from store directly.
missiris OP Member Joined: Jan 2009 Posts: 10

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