[quote=hawaii2484;5430072].....now they are refusing to send me a billable stamp for my amarante roxbury (because i am no longer a valid customer), which means i have to drive two hours to the nearest fedex store if i want to return it.....
with everything that is happening, you do NOT want to use one of their billable stamp for returning anything to them! You want to go to FED EX yourself and pay for it yourself and you be listed as the sender so if it is lost, you are refunded NOT
eLUXURY. (FED EX only refunds the sender for loss or damage) Second of all you want to have FED EX acquire a DIRECT signature! This is how I was able to finally get my credit for a wallet that they had for weeks which I had returned. I had to get American Express and FED EX involved. NEVER use a DEBIT CARD ANYONE with LV's site or Eluxury ALWAYS USE A MAJOR CREDIT CARD!!! You say you have a long drive to FED EX, do you have a Kinko's near you, for so many of the Kinko's have FED EX staff on location and therefore are a full- service FED EX facility. This is the location I use now, for before I was driving a good 40 minutes until I found out about Kinko's 5 minutes from me was a full-service FED EX facility.
Also, I was wondering did you mention to the manager that you are a member of TPF and that there had been a number of complaints recently from other members who have posted such problems with
eLUXURY recently? If not, I wonder if Eluxury would address the problems that have been recently reported here from so many members if they were aware of all these recent complaints from so many. We are not speaking of only a handful of people, there are new postings each week on either problems with orders from LV's website or Eluxury. I remember when Eluxury had the VERY BEST customer service and I actually use to enjoy and prefer ordering from them over buying at a boutique because there service was so good, so prompt, so easy online ordering, and each and every item I use to get was PERFECT, I mean really perfect !!! Like no one had ever touched the item before me, that kind of perfect!!! Its just not like this now, I started seeing a difference approx 18 months ago. I really wonder if returns and exchanges at boutiques are being forwarded to LV's new website ordering and Eluxury for how else could there be so many defects and/or used flawed merchandise from 2 places! Please keep us informed.
If I were you, I would contact the president of
eLUXURY and not fool with the superviosrs in customer serivce. I think once a decision is made to blacklist or ban a customer, the supervisors simply do not have the authority to undo the wrong that has been done.
Re: i've spent $1000's with elux & tonight they BLACKLISTED me
Until May 1st.... for Watercolor Speedy 30
