i've spent $1000's with eLux & tonight they BLACKLISTED me

ronsdiva · Feb 24th, 2008, 09:33 PM

That is ridiculous. I would say switch to purchasing directly from LV now that they are on line or going through NM or Saks.

LV-PRADAfanatic · Feb 24th, 2008, 09:34 PM

OMG..so sorry abt it..

i would call them back to investiage furthere...its their problems if their products is defective and u return them....

please keep us posted..

Brutus1 · Feb 24th, 2008, 09:37 PM

That is ridiculous...It seems like ever day there is a new story from a TPF'er about bad service from e-lux...I would definitely stick to a store where you can see the items before purchasing

IlovemyLVbag · Feb 24th, 2008, 09:53 PM

So sorry to hear about this, keep us updated.

irishpandabear · Feb 24th, 2008, 09:56 PM

Yikes, that is totally out of line! I would continue to call until you get in touch with a manager that will satisfy your request and treat you with respect as you deserve.

restricter · Feb 24th, 2008, 10:00 PM

I assume you live in one of the 50 states. Your state has a consumer protection agency and I recommend that you file a complaint with that agency. You can also complain to the Better Business Bureau. eLux is a member organization, which means there will definitely be follow-up. Here's the link to the BBB's web-page about Elux which shows that there is a complaint history: http://goldengate.bbb.org/WWWRoot/Re...116&firm=36069 There is also a phone number for the President's office, which means you can bypass the customer service BS.

Good luck.

ayla · Feb 24th, 2008, 10:12 PM

Quote:

Originally Posted by restricter

I assume you live in one of the 50 states. Your state has a consumer protection agency and I recommend that you file a complaint with that agency. You can also complain to the Better Business Bureau. eLux is a member organization, which means there will definitely be follow-up. Here's the link to the BBB's web-page about Elux which shows that there is a complaint history: http://goldengate.bbb.org/WWWRoot/Re...116&firm=36069 There is also a phone number for the President's office, which means you can bypass the customer service BS.

Good luck.

YES ! I was just about to suggest the BBB. I'm really sorry to hear about your crappy experience !

ipurse · Feb 24th, 2008, 10:21 PM

Sorry to hear that it happened to you. Hopefully things turn out better tomorrow. I totally understand your pain; there is no local boutique in my city either so I have to rely on eLux.
I am just curious, in addition to those 5 bags that you had to exchange, how many other bags did you successfully receive in a perfect condition the first time they sent you? If there are many, please be sure to let the manager know.

SweetPurple · Feb 24th, 2008, 10:23 PM

Sorry to hear that, hope you at least get your money back!

shopalot · Feb 24th, 2008, 10:34 PM

Quote:

Originally Posted by restricter

I assume you live in one of the 50 states. Your state has a consumer protection agency and I recommend that you file a complaint with that agency. You can also complain to the Better Business Bureau. eLux is a member organization, which means there will definitely be follow-up. Here's the link to the BBB's web-page about Elux which shows that there is a complaint history: http://goldengate.bbb.org/WWWRoot/Re...116&firm=36069 There is also a phone number for the President's office, which means you can bypass the customer service BS.

Good luck.

This is excellent information!
You should definitely file a complaint.

newcitylady · Feb 24th, 2008, 10:42 PM

Seems like everyday there is a problem with the merchandise eLux is sending out.
I would write a letter to the President of that division, with a cc to the president of LVMH.

girlsgottoshop · Feb 24th, 2008, 10:49 PM

OMG!!! They suck!! I received 2 used items from them.....I didn't get banned and they were apologetic about it. Keep calling and demand to speak to a manager. I'm so sorry!! Don't shop at vuitton.com. They're connected......I returned something to vuitton.com and it goes straight to eLux. The items I got from vuitton.com were also defective.

gelbergirl · Feb 24th, 2008, 11:00 PM

I would give them a call Monday morning. Ask to speak to a supervisor.
Do not be confrontational, instead take the approach of "you all must have me confused with someone else."
& "despite the quality control issues at eLux, I have continued to order from you. In fact, I am surprised that you are all even having such problems considering the market you serve."

Then write a letter summarizing your conversation and how it went.

pebbles8482 · Feb 24th, 2008, 11:21 PM

Wow that's crazy, didnt know they could do that? Good thing LV has eshopping!

caley · Feb 24th, 2008, 11:53 PM

wow that is absolutely shocking! i can see them being upset if you returned 5 times in one month. but in a span of over a year?! that's just ridiculous. i would definitely file a complaint.

i 100% agree with restricter's suggestion of getting the BBB involved.

please keep us updated! and good luck.

Feb 24th, 2008, 09:33 PM	#16
ronsdiva Ohio Rules! Location: Maryland	Re: i've spent $1000's with elux & tonight they BLACKLISTED me That is ridiculous. I would say switch to purchasing directly from LV now that they are on line or going through NM or Saks. __________________ Wishlist CL's- New Simples in wine, Black Pigalles 100, Black simple 85,Teal or deep purple decolletes, black patent VP's w burgandy tip & my HG Purple Suede Declics LV- Epi Alma in grenade Chanel- white caviar jumbo w gh & white cavier timeless clutch Chanel- Matte black reissue 227 04 228 w gh or Black caviar jumbo w gh Bal- rh part time in anthracite, marine or eb Hermes- Vif Argent scarf in rouge FARSCAPE LIVES GO BUCKS!

Feb 24th, 2008, 09:34 PM	#17
LV-PRADAfanatic Built Hot for LV Location: That's ME ^_^	Re: i've spent $1000's with elux & tonight they BLACKLISTED me OMG..so sorry abt it.. i would call them back to investiage furthere...its their problems if their products is defective and u return them.... please keep us posted.. __________________ All so LoVely, so little time to get them all

Feb 24th, 2008, 09:37 PM	#18
Brutus1 Member	Re: i've spent $1000's with elux & tonight they BLACKLISTED me That is ridiculous...It seems like ever day there is a new story from a TPF'er about bad service from e-lux...I would definitely stick to a store where you can see the items before purchasing

Feb 24th, 2008, 09:53 PM	#19
IlovemyLVbag Member	Re: i've spent $1000's with elux & tonight they BLACKLISTED me So sorry to hear about this, keep us updated.

Feb 24th, 2008, 09:56 PM	#20
irishpandabear Member Location: Pug City	Re: i've spent $1000's with elux & tonight they BLACKLISTED me Yikes, that is totally out of line! I would continue to call until you get in touch with a manager that will satisfy your request and treat you with respect as you deserve. __________________ "Anyone who lives within their means suffers from a lack of imagination." ~Oscar Wilde Trying to be patient while waiting for my Sac Louis!

Feb 24th, 2008, 10:00 PM	#21
restricter Meowy Chrisssmasss	Re: i've spent $1000's with elux & tonight they BLACKLISTED me I assume you live in one of the 50 states. Your state has a consumer protection agency and I recommend that you file a complaint with that agency. You can also complain to the Better Business Bureau. eLux is a member organization, which means there will definitely be follow-up. Here's the link to the BBB's web-page about Elux which shows that there is a complaint history: http://goldengate.bbb.org/WWWRoot/Re...116&firm=36069 There is also a phone number for the President's office, which means you can bypass the customer service BS. Good luck. __________________ And in case that's not completely clear... Last edited by restricter; Feb 24th, 2008 at 10:02 PM. Reason: more info

Feb 24th, 2008, 10:21 PM	#23
ipurse Aubie Location: BBQ Land	Re: i've spent $1000's with elux & tonight they BLACKLISTED me Sorry to hear that it happened to you. Hopefully things turn out better tomorrow. I totally understand your pain; there is no local boutique in my city either so I have to rely on eLux. I am just curious, in addition to those 5 bags that you had to exchange, how many other bags did you successfully receive in a perfect condition the first time they sent you? If there are many, please be sure to let the manager know.

Feb 24th, 2008, 10:23 PM	#24
SweetPurple ~~~ I give up ~~~ Location: ~~where the sun meets the ocean~~	Re: i've spent $1000's with elux & tonight they BLACKLISTED me Sorry to hear that, hope you at least get your money back! __________________ ~~~ my babies ~~~ sweetpurples-treasured-collections

Feb 24th, 2008, 10:42 PM	#26
newcitylady Member	Re: i've spent $1000's with elux & tonight they BLACKLISTED me Seems like everyday there is a problem with the merchandise eLux is sending out. I would write a letter to the President of that division, with a cc to the president of LVMH. __________________ Tivoli GM 1/19/08 Gold and Pomme Hearts 2/1/08 Trevi PM 1/16/08 Gold and Pomme Cosmetics Case 2/1/08 Berkley ebene 1/1/08 Batignolles Horizontal 3/07 Lockit Horizontal 3/07 Babyleone 7/04 Cabos Mezzo 7/02 Mono Speedy 7/97 Trocadero 5/89 Wallet and eyeglass cases 30 years old and still with me

Feb 24th, 2008, 10:49 PM	#27
girlsgottoshop The Shopping Queen Location: Fabulous Las Vegas	Re: i've spent $1000's with elux & tonight they BLACKLISTED me OMG!!! They suck!! I received 2 used items from them.....I didn't get banned and they were apologetic about it. Keep calling and demand to speak to a manager. I'm so sorry!! Don't shop at vuitton.com. They're connected......I returned something to vuitton.com and it goes straight to eLux. The items I got from vuitton.com were also defective. __________________

Feb 24th, 2008, 11:00 PM	#28
gelbergirl hubba hubba ;) Location: NYC metro-area	Re: i've spent $1000's with elux & tonight they BLACKLISTED me I would give them a call Monday morning. Ask to speak to a supervisor. Do not be confrontational, instead take the approach of "you all must have me confused with someone else." & "despite the quality control issues at eLux, I have continued to order from you. In fact, I am surprised that you are all even having such problems considering the market you serve." Then write a letter summarizing your conversation and how it went. __________________ http://www.gelberfurs.com

Feb 24th, 2008, 11:21 PM	#29
pebbles8482 Member Location: US	Re: i've spent $1000's with elux & tonight they BLACKLISTED me Wow that's crazy, didnt know they could do that? Good thing LV has eshopping! __________________ Wish List Speedy Cube!!! Mahina 'L' Gris Elephant Vernis 'Sunset Boulevard' Amarante Damier 'Neverfull' MM Damier 'Eva' Clutch Azur 'Hampstead' MM

Feb 24th, 2008, 11:53 PM	#30
caley eat you up!	Re: i've spent $1000's with elux & tonight they BLACKLISTED me wow that is absolutely shocking! i can see them being upset if you returned 5 times in one month. but in a span of over a year?! that's just ridiculous. i would definitely file a complaint. i 100% agree with restricter's suggestion of getting the BBB involved. please keep us updated! and good luck. __________________ My Japan Food Journal My Collection: (updated 10/9/08 on pg. 13) Lust List: LV S/S '09 something...I'm going to call it the Limelight Pochette and ruffly mono. Pink Graffiti Speedy/Neverfull Mono Roses Speedy/Neverfull Chanel GST in light grey Chanel Reissue of some kind