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kristie · Sep 22nd, 2009, 09:18 PM

Originally Posted by Sassy Sue

and also to note - the boutiques are no longer supposed to present items to customers with plastic wrapping on the handles.

Yep, completely true........they also are supposed to take off all the stickers as well because supposedly over time, the "glue" material can stick to the hardware when they DO need to take it off.

missbanff · Sep 23rd, 2009, 06:57 AM

I agree, just inspect it carefully.

I got my Palermo GM a few weeks ago, and the SA brought one out that had CLEARLY been carried....it had dirt marks on the handles and scuffs on the exterior heat stamp.

I politely asked for another.

LVMademoiselle · Sep 23rd, 2009, 07:05 AM

Originally Posted by Sassy Sue

When I got my Galliera PM from the boutique, they initially offered the one from display, but, from the lighting, it already had very light patina. I asked for one from the back. It came with the typical clear blue plastic on the hardware (for protection), and also to note - the boutiques are no longer supposed to present items to customers with plastic wrapping on the handles.

This will be my next purchase. Do you get a box for the bag? I was thinking that it would be nice to have a box to store in my closet.

LVMademoiselle · Sep 23rd, 2009, 07:06 AM

Originally Posted by missbanff

I agree, just inspect it carefully.

I got my Palermo GM a few weeks ago, and the SA brought one out that had CLEARLY been carried....it had dirt marks on the handles and scuffs on the exterior heat stamp.

I politely asked for another.

Did you get an attitude? I saw at the boutique that a face was made by the SA behind the purchaser's face.

missbanff · Sep 23rd, 2009, 08:58 AM

Originally Posted by LVMademoiselle

Did you get an attitude? I saw at the boutique that a face was made by the SA behind the purchaser's face.

I didn't *feel* like I was...I really did try to be extremely polite about it, and showed her why (it was clear as day, those markings)......but I'm sure comments were probably made when I left. Oh well.

isabellam · Sep 23rd, 2009, 02:10 PM

So, only the factory puts the plastic on the handles? They cannot/do not replace the plastic on a returned bag in the boutique? If a bag is a return, at the boutique they will not put stickers back on the feet/hardware etc?

If I just make sure that I get a bag with plastic and stickers on it, it will be brand new? (Or worst case, it might have been sold before, but the customer returned without removing packaging...)??????

Mimster · Sep 23rd, 2009, 03:24 PM

^ yes. Even with the plastic coverings, it may have still been bought and then returned to the store. Although, according to some pp the SAs are told to remove all plastic covering now?

_landin_ · Sep 23rd, 2009, 04:28 PM

The SAas are told to remove all plastic, stickers and so on before presenting and selling a bag. However, if they know the client likes all the wrapping to be on, they sometimes ease up on this rule.

kristie · Sep 24th, 2009, 12:57 AM

Originally Posted by isabellam

So, only the factory puts the plastic on the handles? They cannot/do not replace the plastic on a returned bag in the boutique? If a bag is a return, at the boutique they will not put stickers back on the feet/hardware etc?

If I just make sure that I get a bag with plastic and stickers on it, it will be brand new? (Or worst case, it might have been sold before, but the customer returned without removing packaging...)??????

Once the plastic coverings and stickers are off.....they are OFF, it is not possible to put them back on because the stickers are not actually "sticky" they are put on the hardware with heat to get them to temporarily "stick"

Sassy Sue · Sep 24th, 2009, 01:16 AM

Originally Posted by LVMademoiselle

This will be my next purchase. Do you get a box for the bag? I was thinking that it would be nice to have a box to store in my closet.

Yes - I got a box, complete with bow

. However, there are several threads that advise not to store the purse in the box - just in the dustcover.

disoon · Sep 25th, 2009, 10:40 PM

Buyer beware. Just inspect the bag and if you're happy about it and the bag is singing to you, just go for it!

Laria · Sep 26th, 2009, 02:49 AM

Originally Posted by _landin_

The SAas are told to remove all plastic, stickers and so on before presenting and selling a bag. However, if they know the client likes all the wrapping to be on, they sometimes ease up on this rule.

My SA knows I like everything new, so when I purchase a bag they know to leave the plastic and stickers on.

yeliab · Sep 26th, 2009, 04:14 AM

Yes, just ask the SA to leave all the plastic and stickers on the bag for your assurance. They'll understand.

missiris · Oct 25th, 2009, 08:05 PM

I purchased a bag from LV.com few days ago and I got an used one. There are scratches on the bag and I have to return it by Fedex. So I guess it's true that even you order from the warehouse, you still have a chance to get an used bag.

I called the LV number to return the bag and one of the customer representative told me if I decided to exchange the bag instead of asking for refund, she can help me put a note asking the warehouse to leave all the plastic wrap on the bag to ensure it's a brand new bag.

However, when I called back to place my order today, another customer representative refused to do so.

So I guess the best way to get a new bag is to find a SA that's willing to help you to find a bag with all the original plastic wrap on it.

Sep 23rd, 2009, 06:57 AM	#17
missbanff is a hipster dufus Joined: May 2007 Location: on the Peterman Reality Tour Posts: 4,300	I agree, just inspect it carefully. I got my Palermo GM a few weeks ago, and the SA brought one out that had CLEARLY been carried....it had dirt marks on the handles and scuffs on the exterior heat stamp. I politely asked for another.
	__________________ Please help support the elephants http://www.elephants.com/index.php

Sep 23rd, 2009, 02:10 PM	#21
isabellam OP Member Joined: Feb 2009 Posts: 416	So, only the factory puts the plastic on the handles? They cannot/do not replace the plastic on a returned bag in the boutique? If a bag is a return, at the boutique they will not put stickers back on the feet/hardware etc? If I just make sure that I get a bag with plastic and stickers on it, it will be brand new? (Or worst case, it might have been sold before, but the customer returned without removing packaging...)??????
isabellam OP Member Joined: Feb 2009 Posts: 416

Sep 23rd, 2009, 03:24 PM	#22
Mimster Very very soon... Joined: Jul 2009 Posts: 341	^ yes. Even with the plastic coverings, it may have still been bought and then returned to the store. Although, according to some pp the SAs are told to remove all plastic covering now?
Mimster Very very soon... Joined: Jul 2009 Posts: 341	__________________ Wishing for MJ Quilted Blake 2.55 Dark Silver/Black Reissue

Sep 25th, 2009, 10:40 PM	#26
disoon Member Joined: Mar 2009 Posts: 35	Buyer beware. Just inspect the bag and if you're happy about it and the bag is singing to you, just go for it!
disoon Member Joined: Mar 2009 Posts: 35

Sep 26th, 2009, 04:14 AM	#28
yeliab Luxury = Purses Joined: Jul 2009 Posts: 2,025	Yes, just ask the SA to leave all the plastic and stickers on the bag for your assurance. They'll understand.
yeliab Luxury = Purses Joined: Jul 2009 Posts: 2,025

Sep 23rd, 2009, 04:28 PM	#23
_landin_ Member Joined: Apr 2008 Location: Happyland Posts: 16	The SAas are told to remove all plastic, stickers and so on before presenting and selling a bag. However, if they know the client likes all the wrapping to be on, they sometimes ease up on this rule.

Oct 25th, 2009, 08:05 PM	#29
missiris Member Joined: Jan 2009 Posts: 10	I purchased a bag from LV.com few days ago and I got an used one. There are scratches on the bag and I have to return it by Fedex. So I guess it's true that even you order from the warehouse, you still have a chance to get an used bag. I called the LV number to return the bag and one of the customer representative told me if I decided to exchange the bag instead of asking for refund, she can help me put a note asking the warehouse to leave all the plastic wrap on the bag to ensure it's a brand new bag. However, when I called back to place my order today, another customer representative refused to do so. So I guess the best way to get a new bag is to find a SA that's willing to help you to find a bag with all the original plastic wrap on it.
missiris Member Joined: Jan 2009 Posts: 10

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