Damier Neverfulls falling apart! What do I do? Help!

Limarie · Aug 2nd, 2008, 08:07 PM

So I bought the Damier Neverfull PM from HI while on vacation. I never wanted a NF, but the Damier version was nice and the SA was convincing with the 'it won't be in the mainlad for a year!' speech.

They shipped it to me (even though it was against technical policy) because I had already paid for it in store and I choose to have it shipped for no sales tax. Apparently they no longer do charge-sends, but just sends are ok in certain situations?

Anyway I've been using it and one of the straps has become unglued and is completely separating (think: one piece of leather is now 2)! When I was purchasing it the rivet on one strap popped off! Of course we noticed that so I purchased a different bag, but this means 2 bags of 2 of this kind fell apart before my eyes (albeit in minor ways)!

I went to my store (Houston) and explained the situation and how I wanted a new bag as this one is clearly defective (less than 2 months use). The obvious problem: none of these bags exist in the US for them to give me and they can't get one! So she tells me they are coming in November and I can get a new one then or have mine fixed.

I went home to ponder my options and decided I no longer wanted to have anything to do with the Neverfull, as I've personally experience 2 quality issues with it and I'm fed up.

I called and asked for a store credit but said they could only exchange it for equal or greater value.

I'm not asking for my money back, just a store credit to buy a Suhali (much more expensive) bag in the next couple months as I don't have $2500 to drop on it now.

What do you guys think? Should I be able to get store credit in this situation? Can they demand the opportunity to 'fix' my bag and refuse to give me a new one?

Lv-nowwhat · Aug 3rd, 2008, 12:35 AM

Yes you should or a brand new purse.

I bought a Melville reporter(Damier). I loved this bag and wore it a lot. I wear business casual to work and it fit me. Well the bag was tearing near the back of the flap. I took to LV to repair. Mailed to LV and said they could not repair. They sort of blamed me for the wear. But since I bought it as soon as it came out I argued it could be a defect. They gave me a credit for a new bag. I chose the Bosphore GM because it has leather where the flap meets the bag.( in the fold) So no problems. But I still miss the reporter I wish they would put leather around it like the bosphore. For 1000 it should last a year.

So tell them to give you a credit. Good luck.

ayla · Aug 3rd, 2008, 10:44 AM

Definitely, I mean, it is not your fault that the bag is defective.

little*birdy · Aug 3rd, 2008, 10:57 AM

Oh no, that doesn't sound good! I too have the DNF and I hope nothing goes wrong with it as it's not even released where I am! I hope you get yours sorted out and let us know how you go! Good luck!

Embratt · Aug 3rd, 2008, 11:33 AM

Try going to another store. Sometimes you get an SA that is more helpful than the last. Insist that they make it right.

Limarie · Aug 3rd, 2008, 12:20 PM

Thanks everyone! I am going through the Leather Goods Manager at Houston Galleria right now (aside from a local Neimans, I think thats all we have in terms of stores). She said she has to talk to the Store Manger to see if they can help, but most recently, while on the phone with me, she said: "so its just the leather pulls separating, right?" (with the tone: why is she making such a big deal about this?)

I know some glue will fix it, but thats not the point. Also one SA in the store said: "Oh yes, from wear and tear..." I said no, its a defect as I always keep my leather pulls in and this is happening at the outer edge. Oh yeah, and ITS ONLY 1.5 months old!

UGH! The leather goods manager promised to call me back on Tuesday evening. I will keep everyone posted! Thanks for the help, you have definitely made me think that I should continue pushing for what I feel is right!

southerncharm · Aug 5th, 2008, 02:54 AM

I would demand a refund. They can refund you here on the mainland for the defective bag. If they refuse, pay the few dollars it will cost to ship it back to the store in Hawaii that you bought it from. CAll the manager in Hawaii ahead of time to let her know what you are doing. Once they get the bag, they can either refund or exchange for you. You stated you do not wish to chance getting another Damier neverfull and I do not blame you, then demand a refund. ....

Limarie · Aug 5th, 2008, 07:14 PM

OK so I got a voice mail message from the leather goods manager today! She said after talking it over with the store manager they have agreed to refund my account and take back the bag! Overall I'm pleased with the way my store handled things.

I'm going to put that credit towards a Suhali or Epi work bag. Thanks everyone for all the support, you helped give me some confidence in that I deserved the credit.

Love tPF!

Now I wonder, if they fix the bag will a store employee be able to purchase it? I think that would be a better fate for it than destruction, after all I loved the bag while I had it!

photoobsessive · Aug 5th, 2008, 07:59 PM

i can't believe it was a problem to begin with! i hate that kind of service!

Limarie · Aug 5th, 2008, 08:55 PM

So true photoobsessive! When the first gave me a hassle, it made me want to distance myself from the brand. Even for a relatively 'cheap' bag, the poor service is uncalled for!

mariah9999 · Aug 6th, 2008, 09:33 AM

I'm so glad they are doing the right thing! That's so awful that your bag was falling apart! Certainly not your fault.

cola262 · Aug 7th, 2008, 05:57 PM

oh my goodness, unglued?? I'm so glad you got the refund. Unglued and LV in the same sentence would give me a heart attack. Totally not supposed to happen. LV, especially damier, is so indestructible.

As for an epi replacement, I loove the epi passy...

Limarie · Aug 7th, 2008, 09:15 PM

Quote:

Originally Posted by cola262

oh my goodness, unglued?? I'm so glad you got the refund. Unglued and LV in the same sentence would give me a heart attack. Totally not supposed to happen. LV, especially damier, is so indestructible.

As for an epi replacement, I loove the epi passy...

Me too! That is on my 'short' list. Its between: Passy GM (first choice of Epi line), Madeleine GM, or Suhali. I'm just not happy with the price tag of the Suhali - at that price I'm tempted to get a Chanel medium flap!

i_am_lv · Aug 8th, 2008, 02:27 AM

ok now im worried...im thinking of getting a damier monogram...do you think damier has some defect somewhere? should i just get a monogram neverfull?

paije · Aug 8th, 2008, 11:22 AM

Sadly I'm not that surprised, I just sent back my neverfull MM to the store bec. the canvas was so dry and it looked so cheap and flimsy, honestly one of the worst bags LV has produced in way of quality. Maybe would have been nice in azur if it ever comes out, but quality is just not there... I actually liked the look of them in the pics but not irl at all....

Aug 2nd, 2008, 08:07 PM	#1
Limarie Member	Damier Neverfulls falling apart! What do I do? Help! So I bought the Damier Neverfull PM from HI while on vacation. I never wanted a NF, but the Damier version was nice and the SA was convincing with the 'it won't be in the mainlad for a year!' speech. They shipped it to me (even though it was against technical policy) because I had already paid for it in store and I choose to have it shipped for no sales tax. Apparently they no longer do charge-sends, but just sends are ok in certain situations? Anyway I've been using it and one of the straps has become unglued and is completely separating (think: one piece of leather is now 2)! When I was purchasing it the rivet on one strap popped off! Of course we noticed that so I purchased a different bag, but this means 2 bags of 2 of this kind fell apart before my eyes (albeit in minor ways)! I went to my store (Houston) and explained the situation and how I wanted a new bag as this one is clearly defective (less than 2 months use). The obvious problem: none of these bags exist in the US for them to give me and they can't get one! So she tells me they are coming in November and I can get a new one then or have mine fixed. I went home to ponder my options and decided I no longer wanted to have anything to do with the Neverfull, as I've personally experience 2 quality issues with it and I'm fed up. I called and asked for a store credit but said they could only exchange it for equal or greater value. I'm not asking for my money back, just a store credit to buy a Suhali (much more expensive) bag in the next couple months as I don't have $2500 to drop on it now. What do you guys think? Should I be able to get store credit in this situation? Can they demand the opportunity to 'fix' my bag and refuse to give me a new one? __________________ "I come with a lot of baggage....but its like Louis Vuitton baggage--you ALWAYS want more" Officially on a Purse Ban!

Aug 3rd, 2008, 12:35 AM	#2
Lv-nowwhat a LV fan Location: Detroit, Michigan	Yes you should or a brand new purse. I bought a Melville reporter(Damier). I loved this bag and wore it a lot. I wear business casual to work and it fit me. Well the bag was tearing near the back of the flap. I took to LV to repair. Mailed to LV and said they could not repair. They sort of blamed me for the wear. But since I bought it as soon as it came out I argued it could be a defect. They gave me a credit for a new bag. I chose the Bosphore GM because it has leather where the flap meets the bag.( in the fold) So no problems. But I still miss the reporter I wish they would put leather around it like the bosphore. For 1000 it should last a year. So tell them to give you a credit. Good luck. __________________ Wish list Hermes- Massai GM-preloved dark colors Lv- Odeon GM Gucci Ladies large web Guccissima 211933 BEG1G 1000 $795

Aug 3rd, 2008, 10:44 AM	#3
ayla Sim Simma Location: Toronto, Ontario	Definitely, I mean, it is not your fault that the bag is defective. __________________

Aug 3rd, 2008, 11:33 AM	#5
Embratt Member Location: Cali	Try going to another store. Sometimes you get an SA that is more helpful than the last. Insist that they make it right. __________________ "How many cares one loses when one decides not to be something but to be someone"--Coco Chanel

Aug 3rd, 2008, 12:20 PM	#6
Limarie Member	Thanks everyone! I am going through the Leather Goods Manager at Houston Galleria right now (aside from a local Neimans, I think thats all we have in terms of stores). She said she has to talk to the Store Manger to see if they can help, but most recently, while on the phone with me, she said: "so its just the leather pulls separating, right?" (with the tone: why is she making such a big deal about this?) I know some glue will fix it, but thats not the point. Also one SA in the store said: "Oh yes, from wear and tear..." I said no, its a defect as I always keep my leather pulls in and this is happening at the outer edge. Oh yeah, and ITS ONLY 1.5 months old! UGH! The leather goods manager promised to call me back on Tuesday evening. I will keep everyone posted! Thanks for the help, you have definitely made me think that I should continue pushing for what I feel is right! __________________ "I come with a lot of baggage....but its like Louis Vuitton baggage--you ALWAYS want more" Officially on a Purse Ban!

Aug 3rd, 2008, 10:57 AM	#4
little*birdy Handbag Dreaming	Oh no, that doesn't sound good! I too have the DNF and I hope nothing goes wrong with it as it's not even released where I am! I hope you get yours sorted out and let us know how you go! Good luck!

Aug 5th, 2008, 02:54 AM	#7
southerncharm Member	I would demand a refund. They can refund you here on the mainland for the defective bag. If they refuse, pay the few dollars it will cost to ship it back to the store in Hawaii that you bought it from. CAll the manager in Hawaii ahead of time to let her know what you are doing. Once they get the bag, they can either refund or exchange for you. You stated you do not wish to chance getting another Damier neverfull and I do not blame you, then demand a refund. ....

Aug 5th, 2008, 07:14 PM	#8
Limarie Member	OK so I got a voice mail message from the leather goods manager today! She said after talking it over with the store manager they have agreed to refund my account and take back the bag! Overall I'm pleased with the way my store handled things. I'm going to put that credit towards a Suhali or Epi work bag. Thanks everyone for all the support, you helped give me some confidence in that I deserved the credit. Love tPF! Now I wonder, if they fix the bag will a store employee be able to purchase it? I think that would be a better fate for it than destruction, after all I loved the bag while I had it! __________________ "I come with a lot of baggage....but its like Louis Vuitton baggage--you ALWAYS want more" Officially on a Purse Ban!

Aug 5th, 2008, 07:59 PM	#9
photoobsessive hold me back, girls Location: "Sunny Sunny" So Fla	i can't believe it was a problem to begin with! i hate that kind of service!

Aug 5th, 2008, 08:55 PM	#10
Limarie Member	So true photoobsessive! When the first gave me a hassle, it made me want to distance myself from the brand. Even for a relatively 'cheap' bag, the poor service is uncalled for! __________________ "I come with a lot of baggage....but its like Louis Vuitton baggage--you ALWAYS want more" Officially on a Purse Ban!

Aug 6th, 2008, 09:33 AM	#11
mariah9999 Lovin' LV Location: Purseville	I'm so glad they are doing the right thing! That's so awful that your bag was falling apart! Certainly not your fault. __________________ Let's celebrate! A new craft sub-forum is coming to tPF! Join our chat as we wait. Thanks Vlad & Megs!

Aug 7th, 2008, 05:57 PM	#12
cola262 Member Location: NYC	oh my goodness, unglued?? I'm so glad you got the refund. Unglued and LV in the same sentence would give me a heart attack. Totally not supposed to happen. LV, especially damier, is so indestructible. As for an epi replacement, I loove the epi passy... __________________ Speedyshaper.com Solutions for your sagging bags.Since March 07

Aug 8th, 2008, 02:27 AM	#14
i_am_lv Member	ok now im worried...im thinking of getting a damier monogram...do you think damier has some defect somewhere? should i just get a monogram neverfull?

Aug 8th, 2008, 11:22 AM	#15
paije Member Location: Australia	Sadly I'm not that surprised, I just sent back my neverfull MM to the store bec. the canvas was so dry and it looked so cheap and flimsy, honestly one of the worst bags LV has produced in way of quality. Maybe would have been nice in azur if it ever comes out, but quality is just not there... I actually liked the look of them in the pics but not irl at all....