question about wallet repair

addicted12 · Oct 21st, 2007, 06:24 PM

Hi everyone, I've used the search function but I dont think I have my answers yet. I bought a damier pochette wallet in July and now the glazing on the sides has kinda split. It's not a huge split but you can pretty much see it. I've read that lv does 2 year warranty? does that apply for wallets or just bags? how much do they charge for that? because if its under warranty, shouldn't it be free? thanks a bunch!

cherry pie · Oct 21st, 2007, 07:26 PM

if you take it into the store i would think theyd have it reglazed for you, you havent had it that long.

Lvbabydoll · Oct 21st, 2007, 07:37 PM

Yeah..they should do it for you. If it's just the glazing it'll be able to be fixed.

louis loves fendi 818 · Oct 21st, 2007, 08:10 PM

I think they'll do it gratius if its still under warranty. But it can take awhile to get back.

ayla · Oct 21st, 2007, 08:37 PM

I'm pretty sure that'll be fine.

dell · Oct 22nd, 2007, 02:22 AM

Take it to the store asap! They should fix it for you for free. Take your receipt with you!

rileygirl · Oct 22nd, 2007, 04:39 AM

My mono pochette wallet's glazing peeled after 2 months. I took it back and they sent it in to be re-galzed. It took about 3 weeks and was done free of charge. She's as good as new now!

addicted12 · Oct 22nd, 2007, 03:12 PM

thanks everyone! i took it back but they're charging me 34 dollars to have it reglazed...I emailed vuitton.com too and they said they dont have a warranty?!? so i'm confused...I dont have my receipt anymore because i didn't think it would be like this...now im thinking if its just a normal wear and tear that this happened and i just should pay up? but 3 months is kinda short for normal wear & tear tho

rileygirl · Oct 22nd, 2007, 11:36 PM

^^^I am very shocked that they are charging you. Are you in the LV system so that it shows a listing of what you bought and when?

addicted12 · Oct 23rd, 2007, 02:23 PM

yeah i am but they didnt even check the system....i was dealing with a different SA as the SA i normally deal with is off that day...maybe i'll go back and ask once my SA is actually working and ask for a follow up/re-quote :)

rileygirl · Oct 23rd, 2007, 03:35 PM

Definitely! Good luck!

jennifer-j · Oct 23rd, 2007, 04:03 PM

You shouldn't leave it this way, they shouldn't charge you anything! It's not like the LV wallets are that cheap that you could expect some wear after a few months of use.
Keep us updated :)

Oct 21st, 2007, 06:24 PM	#1
addicted12 Member	question about wallet repair Hi everyone, I've used the search function but I dont think I have my answers yet. I bought a damier pochette wallet in July and now the glazing on the sides has kinda split. It's not a huge split but you can pretty much see it. I've read that lv does 2 year warranty? does that apply for wallets or just bags? how much do they charge for that? because if its under warranty, shouldn't it be free? thanks a bunch!

Oct 21st, 2007, 07:26 PM	#2
cherry pie Member Location: cloud 9	Re: question about wallet repair if you take it into the store i would think theyd have it reglazed for you, you havent had it that long.

Oct 21st, 2007, 07:37 PM	#3
Lvbabydoll ♥'s Cupcakes Location: California	Re: question about wallet repair Yeah..they should do it for you. If it's just the glazing it'll be able to be fixed. __________________ My Collection!(slideshows on p. 95). My other addiction-Juicy Couture charms! (posts 1779, 1780) Please visit my Etsy site, www.RitzeeRebel.etsy.com (or here for more pics) for my felt pins!

Oct 21st, 2007, 08:10 PM	#4
louis loves fendi 818 ~Avantay Garday~! Location: Minneapolis, Minnesota	Re: question about wallet repair I think they'll do it gratius if its still under warranty. But it can take awhile to get back. __________________ Quickly developing an unhealthy obsession with Hermès ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ and Latté Art 由三个方法我们也许学会智慧: 首先, 由反射, 是最高尚的

Oct 21st, 2007, 08:37 PM	#5
ayla Sim Simma Location: Toronto, Ontario	Re: question about wallet repair I'm pretty sure that'll be fine. __________________

Oct 22nd, 2007, 02:22 AM	#6
dell LV Bag LoVer	Re: question about wallet repair Take it to the store asap! They should fix it for you for free. Take your receipt with you! __________________ ~Danielle~

Oct 22nd, 2007, 04:39 AM	#7
rileygirl Hbag rbow complete	Re: question about wallet repair My mono pochette wallet's glazing peeled after 2 months. I took it back and they sent it in to be re-galzed. It took about 3 weeks and was done free of charge. She's as good as new now!

Oct 22nd, 2007, 03:12 PM	#8
addicted12 Member	Re: question about wallet repair thanks everyone! i took it back but they're charging me 34 dollars to have it reglazed...I emailed vuitton.com too and they said they dont have a warranty?!? so i'm confused...I dont have my receipt anymore because i didn't think it would be like this...now im thinking if its just a normal wear and tear that this happened and i just should pay up? but 3 months is kinda short for normal wear & tear tho

Oct 22nd, 2007, 11:36 PM	#9
rileygirl Hbag rbow complete	Re: question about wallet repair ^^^I am very shocked that they are charging you. Are you in the LV system so that it shows a listing of what you bought and when?

Oct 23rd, 2007, 02:23 PM	#10
addicted12 Member	Re: question about wallet repair yeah i am but they didnt even check the system....i was dealing with a different SA as the SA i normally deal with is off that day...maybe i'll go back and ask once my SA is actually working and ask for a follow up/re-quote :)

Oct 23rd, 2007, 03:35 PM	#11
rileygirl Hbag rbow complete	Re: question about wallet repair Definitely! Good luck!

Oct 23rd, 2007, 04:03 PM	#12
jennifer-j Member	Re: question about wallet repair You shouldn't leave it this way, they shouldn't charge you anything! It's not like the LV wallets are that cheap that you could expect some wear after a few months of use. Keep us updated :)