Hi ladies, I need help here. This is my first time purchasing from Barneys via an SA and the SA sent me the wrong shoe!How do I deal with returns?..Can I exchange them for the style that I wanted? Thank you in advance!!
Hi mws, I've been trying to reach the SA but he's not picking up. Does Barneys give refunds, allow exchanges or gives store credits? TIA!!
Yes to all three - if they're sale shoes, their return policy is 30 days. It shouldn't matter, though, since they sent you the wrong shoes. I'm sure that they'll be happy to take them back for a return or an exchange.