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tejava · Mar 25th, 2009, 09:10 AM

Does anyone know the email of CS at Linea Pelle? I couldn't find it on their website. I did send in a message with the contact form on their website regarding the torn lining on my croc wallet, but a week has gone by and I still haven't heard anything back. I would like to send them pics. for them to see. TIA!

kate83675 · Mar 25th, 2009, 09:14 AM

I sent them a question through their contact form on the website last week also and haven't heard anything back from them either. I wondered if maybe it was a sign I didn't need what I asked about anyway.

axewoman · Mar 25th, 2009, 09:29 AM

They are horrible at answering messages. I contacted them a month ago and have never heard back from them. Very uncool.

starkfan · Mar 25th, 2009, 10:37 AM

tejava, I've PM'ed you! I'm not sure if it's okay to put their customer service email address here, since they don't have it on their site, but I'll PM it to anyone else who needs it too.

Also, this is why I hate it when websites don't put a real email address for customers to contact people! You never know whether messages submitted via these contact forms actually get to anyone, and it's not that easy to follow up either... I sent in a message about receiving emails and whether I needed to add any email address to my contacts in order to not have them filtered out as spam (same thing happened with Ideeli and its emails), but they never got back to me. A minor issue, to be certain, but it cemented my dislike of these contact forms!

Brina · Mar 25th, 2009, 10:41 AM

I sent them a message through their contact form but also didn't hear anything. starkfan, could you send me their e-mail-address as well?

starkfan · Mar 25th, 2009, 10:50 AM

Just PM'ed you too, Brina!

breezie17 · Mar 25th, 2009, 10:57 AM

Yes, I would love their email address too. I also have contacted them through their contact form over a week ago and heard nothing. Not cool.

KoobaMe · Mar 25th, 2009, 11:40 AM

Wow- this really surprises me. I've contacted them via the form before and had a response in 24 hours - and by phone no less. For those not needing to email pics of a problem, why not give them a call? Their CS via a phone is well regarded.

I hope everyone's issues are resolved/questions get answered!

kate83675 · Mar 25th, 2009, 11:57 AM

I'd like to have an e-mail address for them too please starkfan, thank you!

I didn't see a phone number on the website or I would have called them, where can I get it?

breezie17 · Mar 25th, 2009, 12:20 PM

Kooba...I have called and got an answering machine 2x. I didn't leave a msg bc I felt safer having proof via emailing through the contact form. But I will go ahead and try calling.

starkfan · Mar 25th, 2009, 01:36 PM

breezie, kate, have PM'ed the email address to you!

KoobaMe, that's intriguing to hear that they've replied promptly to your message left via the website form before. It's kind of strange how there seems to be an inconsistency. I definitely also second your recommendation of calling if possible, though (for all brands' CS too), but it's not always the most convenient option for non-US customers!

heathero · Mar 25th, 2009, 02:36 PM

Sort of glad I'm not alone...starkfan can you send me the email as well?

Thanks!

Mar 25th, 2009, 09:10 AM	#1
tejava OP Member Joined: Jun 2008 Posts: 2,066	Anyone know LP's customer service EMAIL? Does anyone know the email of CS at Linea Pelle? I couldn't find it on their website. I did send in a message with the contact form on their website regarding the torn lining on my croc wallet, but a week has gone by and I still haven't heard anything back. I would like to send them pics. for them to see. TIA!
tejava OP Member Joined: Jun 2008 Posts: 2,066

Mar 25th, 2009, 09:14 AM	#2
kate83675 Throw It!! Joined: Nov 2008 Location: SW Florida Posts: 1,980	I sent them a question through their contact form on the website last week also and haven't heard anything back from them either. I wondered if maybe it was a sign I didn't need what I asked about anyway.
	__________________ Border Collies Never Quit Just one little Ginger HH Celina is all I want. Please let me know if you find one.

Mar 25th, 2009, 09:29 AM	#3
axewoman Member Joined: Jul 2007 Posts: 767	They are horrible at answering messages. I contacted them a month ago and have never heard back from them. Very uncool.
axewoman Member Joined: Jul 2007 Posts: 767

Mar 25th, 2009, 10:37 AM	#4
starkfan Member Joined: Jan 2009 Posts: 2,521	tejava, I've PM'ed you! I'm not sure if it's okay to put their customer service email address here, since they don't have it on their site, but I'll PM it to anyone else who needs it too. Also, this is why I hate it when websites don't put a real email address for customers to contact people! You never know whether messages submitted via these contact forms actually get to anyone, and it's not that easy to follow up either... I sent in a message about receiving emails and whether I needed to add any email address to my contacts in order to not have them filtered out as spam (same thing happened with Ideeli and its emails), but they never got back to me. A minor issue, to be certain, but it cemented my dislike of these contact forms!
starkfan Member Joined: Jan 2009 Posts: 2,521

Mar 25th, 2009, 10:50 AM	#6
starkfan Member Joined: Jan 2009 Posts: 2,521	Just PM'ed you too, Brina!
starkfan Member Joined: Jan 2009 Posts: 2,521

Mar 25th, 2009, 10:41 AM	#5
Brina Member Joined: Mar 2009 Location: Germany Posts: 1,155	I sent them a message through their contact form but also didn't hear anything. starkfan, could you send me their e-mail-address as well?

Mar 25th, 2009, 10:57 AM	#7
breezie17 Member Joined: Jan 2009 Location: Southern CA Posts: 421	Yes, I would love their email address too. I also have contacted them through their contact form over a week ago and heard nothing. Not cool.
	__________________ my little RM collection: black studded Nikki, chocolate Nikki, navy MAM, tangerine MAM, wine MAB impatiently waiting for: SO BBW mini mini w/gunmetal hardware!!! {MY BLOG}

Mar 25th, 2009, 11:40 AM	#8
KoobaMe Hardware Junkie ♥ Joined: Apr 2007 Location: SoCal Posts: 1,566	Wow- this really surprises me. I've contacted them via the form before and had a response in 24 hours - and by phone no less. For those not needing to email pics of a problem, why not give them a call? Their CS via a phone is well regarded. I hope everyone's issues are resolved/questions get answered!
	__________________ The Jonesin' For List: RM Black w/ Yellow Under Nikki - I Neeeed You Wine Nikki

Mar 25th, 2009, 11:57 AM	#9
kate83675 Throw It!! Joined: Nov 2008 Location: SW Florida Posts: 1,980	I'd like to have an e-mail address for them too please starkfan, thank you! I didn't see a phone number on the website or I would have called them, where can I get it?
	__________________ Border Collies Never Quit Just one little Ginger HH Celina is all I want. Please let me know if you find one.

Mar 25th, 2009, 12:20 PM	#10
breezie17 Member Joined: Jan 2009 Location: Southern CA Posts: 421	Kooba...I have called and got an answering machine 2x. I didn't leave a msg bc I felt safer having proof via emailing through the contact form. But I will go ahead and try calling.
	__________________ my little RM collection: black studded Nikki, chocolate Nikki, navy MAM, tangerine MAM, wine MAB impatiently waiting for: SO BBW mini mini w/gunmetal hardware!!! {MY BLOG}

Mar 25th, 2009, 01:36 PM	#11
starkfan Member Joined: Jan 2009 Posts: 2,521	breezie, kate, have PM'ed the email address to you! KoobaMe, that's intriguing to hear that they've replied promptly to your message left via the website form before. It's kind of strange how there seems to be an inconsistency. I definitely also second your recommendation of calling if possible, though (for all brands' CS too), but it's not always the most convenient option for non-US customers!
starkfan Member Joined: Jan 2009 Posts: 2,521

Mar 25th, 2009, 02:36 PM	#12
heathero Member Joined: Nov 2008 Location: New England Posts: 65	Sort of glad I'm not alone...starkfan can you send me the email as well? Thanks!

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