I Never Told This L.a.m.b. Story

allicatexp · Jul 4th, 2008, 01:42 PM

I just remembered that I never mentioned this on this thread. If you all remember I had a stint of receiving either defective bags or bags that showed wear within 2 weeks (Rasta, Cheetah). To make a long story short, I ended up returning 4 bags over the course of a year: rasta mandeville, rasta grantham, cheetah and silver oxfords. Needless to say, I was pretty miffed. I researched and learned that Shifter and Partners was the manufacturer of the bags. I wrote a very detailed but cordial email to them explaining how dissappointed I was in the quality of the bags. Well, Timothy Schifter himself replied to me and basically apologized and then sent me a free Rasta Wallet! A $255 value. Can you believe it??? This happened about a year ago, but I thought I would share, as you all would be the ones to appreciate this tale the most. It pays to voice your opinion sometime (but always be polite).

knasarae · Jul 4th, 2008, 01:50 PM

Wow!!! That is really cool. Yes, it definitely pays to voice your opinion.

grayxie · Jul 4th, 2008, 05:05 PM

Now that is follow up!

jun3machina · Jul 6th, 2008, 01:33 AM

wow...cool...but it's prone to scratching still right? that is very cool though...

allicatexp · Jul 6th, 2008, 11:15 AM

The rasta on the wallet has actually held up pretty well. I also have a Rasta Montego that is doing well also. You just have to be careful.

knasarae · Jul 6th, 2008, 11:44 AM

^^ My Rasta Montego is holding up incredibly well also. I wonder if it has something to do with the shape?

indi3r4 · Jul 6th, 2008, 12:54 PM

wow.. now that's really customer service!

jun3machina · Jul 6th, 2008, 01:13 PM

now we should all go off and write some positive critique letter to them, on nice scented paper....and maybe we can become like their new consultant test group!

Jul 4th, 2008, 01:42 PM	#1
allicatexp Cat & L.A.M.B. Lover Joined: Feb 2007 Location: Columbus, OH Posts: 428	I just remembered that I never mentioned this on this thread. If you all remember I had a stint of receiving either defective bags or bags that showed wear within 2 weeks (Rasta, Cheetah). To make a long story short, I ended up returning 4 bags over the course of a year: rasta mandeville, rasta grantham, cheetah and silver oxfords. Needless to say, I was pretty miffed. I researched and learned that Shifter and Partners was the manufacturer of the bags. I wrote a very detailed but cordial email to them explaining how dissappointed I was in the quality of the bags. Well, Timothy Schifter himself replied to me and basically apologized and then sent me a free Rasta Wallet! A $255 value. Can you believe it??? This happened about a year ago, but I thought I would share, as you all would be the ones to appreciate this tale the most. It pays to voice your opinion sometime (but always be polite). __________________ Looking back, I would have majored in handbags.

Jul 4th, 2008, 01:50 PM	#2
knasarae I'll Die Without It! Joined: Apr 2007 Location: Boringsville, USA Posts: 6,555	Wow!!! That is really cool. Yes, it definitely pays to voice your opinion. __________________ DO NOT ENABLE

Jul 4th, 2008, 05:05 PM	#3
grayxie Member Joined: Mar 2008 Location: PA Posts: 2,658	Now that is follow up! __________________ Wishlist L.A.M.B. Cheetah Mandeville- GOT IT! COACH Peony Black Sunnies Trying to stick to my BAN!

Jul 6th, 2008, 01:33 AM	#4
jun3machina youre turning violet Joined: Apr 2006 Location: VEN-tucky! Posts: 7,056	wow...cool...but it's prone to scratching still right? that is very cool though... __________________

Jul 6th, 2008, 11:15 AM	#5
allicatexp Cat & L.A.M.B. Lover Joined: Feb 2007 Location: Columbus, OH Posts: 428	The rasta on the wallet has actually held up pretty well. I also have a Rasta Montego that is doing well also. You just have to be careful. __________________ Looking back, I would have majored in handbags.

Jul 6th, 2008, 11:44 AM	#6
knasarae I'll Die Without It! Joined: Apr 2007 Location: Boringsville, USA Posts: 6,555	^^ My Rasta Montego is holding up incredibly well also. I wonder if it has something to do with the shape? __________________ DO NOT ENABLE

Jul 6th, 2008, 12:54 PM	#7
indi3r4 u'll be mine someday Joined: Mar 2007 Posts: 4,172	wow.. now that's really customer service! __________________

Jul 6th, 2008, 01:13 PM	#8
jun3machina youre turning violet Joined: Apr 2006 Location: VEN-tucky! Posts: 7,056	now we should all go off and write some positive critique letter to them, on nice scented paper....and maybe we can become like their new consultant test group! __________________