And yes, you're so right that they should have copies of the emails they sent out in their own SENT items box. Why are we having to do extra work by forwarding the messages to them when it is THEIR fault??
That, and email isn't the securest form to send info in the first place. Why keep circulating this information online?
A proper response from Savvy wouldn't have been so accusatory themselves, but rather, "we are looking into this problem aggressively and immediately." And oh, I don't know, perhaps an apology for all of this??
Again, if Nicole sent the email with the cc info, why is Nicole now asking for a copy of the email? Something isn't right here. At all.
WOW! I am SO sorry that even one person is going through this, but an entire <insert number of Savvy followers>?!?!? Which is another reason to check your FB privacy REGULARLY, do NOT post your entire DOB (AND fullname - you'd be surprised what kind of accounts can be opened w/ just this info alone), and never ever ever send personal info via email (e.g. SS, CC#s, pins) through email, unsecured/secured. Always double-check that there is a lock icon in your browser (lower right-hand corner) and make sure that normal transactions that require personal info is secured. Never give your IP address and passwords to anyone untrusted - it is means to let another user from another computer remotely to access your hard drive (e.g. keychained passwords). Likewise, if you have to give a password for whatever reason, CHANGE it as SOON as possible!
As some folks have said, not only is this a HUGE violation but this is B-A-D! A few of you have made suggestions of getting new cards (a VERY good idea), which is far better then trying to workout stolen identity AND fraudulent purchases (our home has been hit TWICE).
I sent CC info before on a sample sale order last year with Treesje and had no issues. I regret thinking Savvy could be responsible enough to handle this appropriately & professionally like Treesje did. I won't make the same mistake twice needless to say.
Ann just got back to me to say they will be issuing a refund for my online order and was apologetic.
Dear Heath -
We sincerely apologize for this most regrettable incident.
As soon as we were made aware of it we fully researched it to determine what happened and who was affected by it.
Rest assured that your information was not compromised in anyway. We are taking steps to immediately rectify the matter.
We will process your refund as per your request.
We wish you the happiest of Holidays!
All our very best,
Ann & The Savvy Team